TCPA Lawsuit Challenges Unwanted JPMorgan Chase Phone Calls

A man from Georgia has recently filed a Telephone Consumer Protection Act (TCPA) lawsuit against one of the big banks of the United States, alleging that numerous unwanted JPMorgan Chase phone calls violated his privacy.

The JPMorgan Chase phone calls were allegedly made without his consent, and had persistently barraged his cellphone on a number of different occasions.

Plaintiff Willis J. alleges the JPMorgan Chase phone calls were made with an automated dialing system, which is a device used to call phone numbers automatically. If used without prior consent, these devices are illegal under the TCPA, along with using artificial or prerecorded voices that respond when the call is answered.

Both of these were allegedly utilized for the unwanted JPMorgan Chase phone calls, according to Willis. He alleges that they sent so many calls that the unwanted JPMorgan Chase phone calls led his phone to malfunction.

According to the TCPA lawsuit, there were so many unwanted JPMorgan Chase phone calls that it interfered with his cellphone’s camera. The dysfunctionality allegedly caused important photos to be deleted, interfered with applications, and caused the phone to suddenly crash while in use.

Because the JPMorgan Chase phone calls impacted the storage space on Willis’ phone, this allegedly caused the device to malfunction. In addition, Willis says he has been forced to download additional software onto his cellphone to increase the storage space.

Before this software was downloaded, Willis was forced to regularly delete voicemails left by the unwanted JPMorgan Chase phone calls.

Overview of TCPA Lawsuit

The TCPA lawsuit alleges the unwanted JPMorgan Chase phone calls began in October 2017, and the plaintiff has since been contending with the situation. Willis says he has repeatedly asked Chase to stop calling him and explicitly asked, during one occasion, the bank’s executive office to cease and desist with both the calls and prerecorded voice messages.

However, Chase allegedly failed to honor this request and continued to barrage Willis with unwanted phone calls. At this point in time, Willis says he has exhausted all administrative options and has been forced to file legal action. The TCPA lawsuit alleges these JPMorgan Chase phone calls were harassing in nature, and were made with the intention to intimidate.

In addition to allegedly violating Willis’ privacy, Chase allegedly failed to place him on their do-not-call registry, which is another violation of the TCPA. The TCPA dictates that companies must not contact any person on their do-not-call registry list for up to five years, or face potential fines.

Businesses that fail to comply with the TCPA could face fines between $500 to $1,500 per violation, depending if willful intent can be proven. While the TCPA was established in the early 1990s to help consumers defend themselves against aggressive telemarketers, this policy has since been updated to include unwanted text messages.

The TCPA also prohibits any unwanted faxes, and regulates when businesses can contact consumers. Consumers who wish to file a TCPA lawsuit should take note of the time and date the call was placed, summary of the call, the name of the company and if an artificial voice was used to respond.

This TCPA Lawsuit is Case No. 1:18-cv-02123-AT, in the Magistrate Court of Fulton County State of Georgia.

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If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act.

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