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A class action alleges that a supposed recall of Samsung washing machines at risk of exploding is a ploy by the company to make even more money selling new washing machines.
On Nov. 4, 2016, Samsung issued a voluntary recall of its top-loading washing machines manufactured between March 2011 and November 2016, after hundreds of complaints and several reports of property damage and personal injury from the exploding machinery.
For the recall, Samsung offered its customers three options. First, the customer could schedule a repair of the washer, where a technician visits the home to reinforce the washer at no cost.
Second, the customer could get a rebate towards the purchase of a new washing machine. And third, Samsung offered a full refund, but only for customers who had their washer for less than 30-days.
Plaintiff Malori Soria states that she purchased a Samsung washing machine in October of 2015, and learned in 2016 that her model washing machine was subject to a recall by Samsung.
Soria says that options 2 and 3 of the recall did not work for her, since her washer was more than 30-days old and the potential rebate would cover only “a fraction” of the cost of a new washing machine. So Soria says she made 15 attempts to accept option 1 and schedule a repair of her machine, but to no avail.
According to the class action, Samsung is “intentionally withholding repair of Soria’s Samsung washing machine so that she would be forced to use the rebate or to purchase another Samsung washing machine, thereby creating business for Samsung and saving Samsung the costs of the reinforcement measures.”
This is not the only lawsuit Samsung is facing over its washing machine recall. Earlier this month, a class action was filed by plaintiff Jerry Wells of Oklahoma alleging similar experiences as Soria.
In his complaint, Wells claims that he also tried to schedule a repair of his top-loading Samsung washer, but without success. In addition, Wells notes that previously on two separate occasions a Samsung technician had no problem scheduling a visit to repair his washer, but the repair for this specific recall has not been completed.
Here, Soria seeks to represent a Class of all persons in the U.S. “who purchased a new Recalled Washing Machine or otherwise acquired a Recalled Washing Machine from March 2011 to November 2016, primarily for household use and not for resale.”
The class action requests two forms of relief from the court: “(i) an injunction enjoining Samsung from any further sales of the Recalled Washing Machines, and to take such other remedial action as may be otherwise requested herein; and (ii) money damages to adequately and reasonably compensate owners of the Recalled Washing Machines who have through no fault of their own purchased defective and dangerous Samsung washing machines.”
Soria is represented by Stephen H. Kupperman of Barrasso Usdin Kupperman Freeman & Sarver LLC and William B. Federman of Federman & Sherwood.
The Samsung Washing Machine Recall Class Action Lawsuit is Malori Soria v. Samsung Electronics America Inc., et al., Case No. 2:17-cv-00195, in the U.S. District Court for the Western District of Louisiana.
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38 thoughts onSamsung Class Action Lawsuit Says Washing Machine Recall is a Scam
Same boat here.
I’m in the same boat as everyone else, no service, no repair.
I got my wash machine in 2016 and i actually had the whole thing fall apart like they are recalling it for. Best Buy replaced mine at no charge because i bought the warranty. Now this recall came out, they gave me the same offers to repair or replace and they offered me almost 2000.00 to replace my washer
We bought a new 4.5 cu washer in October 2016. It was part of the recall. We called Samsung and were given the 3 options. We chose to buy a new washer. We bought a new 4.8 cu washer for just a few dollars more than we paid for the original washer. Samsung rebated us almost all the purchase price. I think we had to pay about $30 out of pocket for the new washer plus sales tax. Its not a scam.
My daughter ordered a Samsung Top load washer & dryer because her Samsung front load dryer – that was only 3 yrs old – the drum cracked and it started ripping all of her clothes. When she called Samsung to complain and request some type of compensation – she was advised they could replace the drum at a cost of $300! But that it was too old for any type of compensation! I had my original GE washer & dryer for 25+ yrs with no repairs and replaced for a new set just because I wanted a new set! So when she decided to buy a top load set, she again ordered Samsung and was told they would be in approx 4 – 6 weeks. Three months later she got a call from Samsung advising her order had been cancelled because of the recall. She was given the option of an “upgrade” but decided by another brand. She has been waiting for 12 weeks for her $100 compensation check – after MANY phones calls and wait time just to “verify” her address to mail the check as a robo call instructed her to do! Would never buy a Samsung product again!
Purchased this machine from Lowe’s in our area. Same story as those you folks are telling. Must have spent in the area of 300$ at the laundrymat just waiting for a repair. Were told, (after numerous phone calls), that we would be credited 150$ toward the purchase of a “new” THE SAME, machine. Not cool Samsung.
i will never buy another washing machine by samsung!!!! they are such a waste of money and most of the time can never be repaired! Way to go Samsung-stay out of the washer and dryer business!!
We have experienced the same issue we scheduled the appt the tech never showed up called scheduled yet a second appt and he still did not show up what can be done?
I had the same problem. I made an appointment for them to fix my machine because option #2 and #3 would cost me a substantial amount of money to purchase another washer. After two attempts and several phone calls the repairman came out and replaced the pins in my washer. My washer was a little over a year old and the pins were already starting to rust.
Samsung has done the exact thing to me, purchased my in Feb 2016. Now I am having problems getting service and been without a washing machine for 5weeks with their run away bs