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The manufacturer of Cuisinart food processors is facing a class action lawsuit that alleges the company failed to produce replacement chopping blades as part of a recall effort.
Plaintiff Ellen Chepiga says the Conair Corporation has denied consumers full use of their machines because it has yet to send replacement blades after a December 2016 recall notice.
According to the class action, in December Conair notified 8 million Cuisinart food processor owners that they needed to stop using their blades. According to a Washington Post article, the blades can crack into small pieces into the food and cause injuries.
The plaintiff says that in response to the recall she registered for a new blade online in December of last year. However, Chepiga alleges that Conair has since notified food processor owners that replacement blades will not likely be sent until mid-2017.
The plaintiff points out in her class action lawsuit that Cuisinart owners were forced to cook their holiday meals without the use of their food processors and now face additional delays.
According to the class action, Conair in conjunction with the U.S. Consumer Product Safety Commission issued the recall in response to reports that the riveted blades of Cuisinart food processors were cracking and shards were being found in foods being chopped.
The complaint notes that the recall affects 22 models of Cuisinart food processors sold between 1996 and 2015 including: CFP-9, CFP-11, DFP-7, DFP-11, DFP-14, DLC-5, DLC-7, DLC-8, DLC-10, DLC-XP, DLC-2007, DLC-2009, DLC-2011, DLC2014, DLC-3011, DLC-2014, EV-7, EV-10, EV-11, EV-14, KFP-7, and MP-14.
According to the complaint, food processor owners eagerly awaiting replacement blades were dismayed by an email sent by Conair in early February notifying customers of a delay. Conair included a free electronic cookbook in the email that, ironically, included recipes that required food to be chopped, says the plaintiff. Further compounding disappointment, Conair allegedly sent another email several days later indicating that replacement blades could not be shipped until mid-June.
“During this time, Defendant continued to sell new food processors with chopping blades not subject to the recall. Defendant decided to prioritize its own profits by selling the new chopping blades instead of providing them to their loyal customers subject to the recall,” alleges the plaintiff.
“Had consumers known that they would have lost the use of the key chopping functionality of their food processor without advance warning, for an extended period, and spanning the December and January holiday season, consumers would have paid less for Defendant’s Cuisinart food processors,” the Cuisinart class action states.
The plaintiff seeks to represent Cuisinart food processor owners whose machines were covered by the December recall. She is seeking damages for the loss of use of the machine as well as lost value along with attorneys’ fees and costs.
Chepiga is represented by John D. Radice and April D. Lambert of the Radice Law Firm PC.
The Cuisinart Blade Recall Class Action Lawsuit is Chepiga v. Conair Corporation, Case No. 3:17-cv-01090-BRM-LHG, in the U.S. District Court for the District of New Jersey.
UPDATE: February 2018, the Cuisinart food processor blade recall class action settlement is now open. Click here to file a claim.
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93 thoughts onCuisinart Class Action Filed Over Massive Blade Recall
I would like to be included, I have 2 food processors with the recalled blades so unable to use at home or cabin.
I have 71: One in every room of my mansion, six vacation homes and my 450 foot yacht.
I also have not been able to reach them after trying several times. Please include me in the lawsuit. Thank you.
I also have a model listed and have tried contacting them with no success getting a replacement blade.
They should be responsible for replacing the whole machine.
Please include me in the lawsuit. Thank you
Well at the same time you should be responsible for not asking dumb questions like “include me in the lawsuit” and talking to nobody but a blog. If you have not had any success obviously you are full of it and you don’t even know how to contact Cuisinart
PLEASE INCLUDE ME
MACHINE WAS USED UP UNTIL I WAS AWARE OF ISSUE
STILL WAITING FOR MY REPLACEMENT BLADES
Are you kidding me, who the heck are you talking to?
I would like to be included in the suit.
My experience was Identical to the complainant’s, and I filed the day the recall was announced on the news. I have a series of e-mails to demonstrate that I contacted them a dozen times between 12/16/2016 (the original filing) and now, at one point, asking for a refund, since I am now frightened of using that machine, and have no confidence that I will be able to trust it, even if/when they get around to sending the replacement blade. They of course refused–giving me the same tired story about how these are precision blades, and have to be manufactured by hand, and yada yada. (If they are such “precision,” why were they made so shoddily in the first place?) I will gladly join this class action, and will never purchase another Conair product again. This company is not one that cares about its customers or their safety–much less their satisfaction!
Please tell us how to participate?
Are you that lame? Can you not read where it says it will take until June of this year to receive replacement blades. What do you want the company to hand you a bag of money
Where does one submit a claim for a new blade?
How can I join this lawsuit?
First you need to buy a Cuisinart then you can try and scam them for a blade to sell in eBay
I have one in the cabinet, and do not use it…….
So what!’
Same here – I have a DLCX Plus for which I just bought a replacement blade a year or so ago, since hearing this I will not use it. Can’t get hold of anyone, would like to be in on this suit – how to?
I have tried to contact them about replacing my blades ( I have 3) and the phone line is always busy! I even sent a private message on their facebook page but NEVER got a reply! SO frustrated and angry!! I want to be included in this class action suit!
I have the same problem have never got in touch with them
I am also trying to scam Cuisinart and seen I bought 120 food processor that way when I get the blades I can sell them on eBay!! You know, the American way