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A Texas resident filed a class action lawsuit Friday against Canon USA Inc., alleging that the company sold 16 models of printers with a defect that makes them display an error message rendering them useless.
Lead plaintiff Michael Robertson alleges in the Canon printer class action lawsuit, filed June 27, that he purchased a Canon Pixma MX860 Printer for personal use from an online retailer in March of 2010.
Robertson alleges that in his experience and in general, “[a]fter limited use,” certain models of Canon’s printers display an error message, “U052 Wrong Printhead Error,” and “disables all Printer functions, including scanning and facsimile…render[ing] the Printers unsuitable for their principal and intended purpose.”
Canon product support has defined the error message U052 as “an indication that the Printer does not recognize the printhead or the printhead itself is faulty,” the Canon printer class action lawsuit states.
Furthermore, “[i]f the issue cannot be successfully resolved by trouble-shooting, which it could not in the case of Plaintiff Robertson, the Printer must be returned to Canon for service,” and “[s]uch repair is generally more expensive than purchasing a new printer,” Robertson explains in the lawsuit.
The Canon class action lawsuit argues that Canon had knowledge of the issue because it performed repairs on the faulty printers during the warranty period and failed to recall or extend the warranty for “what it knew to be a defective product.”
Robertson alleges in the Canon printer class action lawsuit that the other Canon printers that are defective include the Canon Pixma MX892, MP600, MX860, MX700, MX712, MX960 and MP970, and claims that “[h]ad Plaintiff and members of the Class known about the defect, they would not have purchased their printers.”
Robertson also alleges that Canon concealed the defect from consumers.
“The Printers were not altered by Plaintiff, the members of the Class, Canon’s distributors or other personnel,” he claims in the Canon class action lawsuit. “The Printers were defective when they left the exclusive control of Canon and Canon knew the printers would be used without additional tests for defects.”
Robertson claims that “[b]y engaging in the above described conduct, Canon committed acts and omissions with actual malice and accompanies by a wanton and willful disregard of persons…who foreseeably might be harmed by those acts and omissions.”
Robertson claims Canon breached their express warranties that the printers would operate properly and without defects, as well as breached the implied warranty of merchantability because the printers were not of average quality and were unfit for their intended use.
The Texas man also argues that Canon violated the Magnuson-Moss Act, and claims that Canon was unjustly enriched when it allegedly concealed the alleged defects and argues that Canon should pay restitution, compensatory and punitive damages, as well as attorneys fees and costs.
Robertson requests that Canon be enjoined from selling the printers with the alleged defect and be required to inform the public about the alleged defect.
The purported class includes “all purchasers in the United States of America of the Printers” and “[t]he Class is composed of no fewer than tens of thousands of persons nation-wide” according to the Canon printer class action lawsuit.
Lead plaintiff, Michael Robertson, is represented by William B. Federman of Federman & Sherwood in Dallas, Texas.
The Canon Defective Printer Class Action Lawsuit is Robertson v. Canon U.S.A., Inc., Case No. 1:14-cv-00607-SS in the U.S. District in the Western District of Texas.
UPDATE: Claim filing instructions for the Canon printer class action settlement are now available! Click here or visit www.CanonInkjetPrinterSettlement.com for details.
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378 thoughts onCanon Hit with Class Action Lawsuit Over Defective Pixma Printers
I had a B200 error and was able to get it to go away but now I have a U0502 error on a Canon MP 560 Pixma printer. I called the Canon helpline and their suggestion was to buy a new printer. Why would I do that when this one performed so poorly. They offered their loyalty program but I could get the same printer they offered for less at the local Best Buy. This loyalty program is a complete joke, as is their printer.
I have a Canon Pixma MX870, I too have had these same issues. New print heads are not the solution. I have read hundres of complaints. Why is Canon not fixing the issues. The customer support is awful. I too would like in on the class action.
I had same error u052 on my Canon Pixma MX892 printer and would like to join lawsuit as well…
Canon Inkjet Printer Class Action Settlement — Canon USA Inc. has agreed to pay $930,000 — go to this link to file a claim: https://topclassactions.com/lawsuit-settlements/closed-settlements/170371-canon-inkjet-printer-class-action-settlement/
My MX892 stopped functioning after 1.5 years use. I hardly used it and it also consumed unreasonable amounts of ink. Error Code u052! Garbage product! I am Anti-Canon products from here on out. Thank You.
I have a Canon MX892 and I just got the B200 code. Bought it from Amazon.com and it was not cheap. Cleaned the printhead until it was squeaky clean and replaced all the ink cartridges. Unplugged the printer, waited 10 minutes, etc – every single solution offered online I did it. None of it worked. Frustrated that it failed after only being in use for a few months. Stopped in the middle of a very important business project. I only wish it wasnt too late to be included in the lawsuit. :-(
I have a MG5300 and need to be included for the same reasons posted previously. My second Canon to do this. Ran across this by accident trying to fix the second one.
My last three printers are all Canon. Two MP830s and the current MX892. All have been rendered useless by print head errors. I schedule a cleaning / printing test about every two weeks to make sure the cartridges are flowing. When the printers stop they just stop and it seems nothing will solve the problem. As a last resort I have removed and disassembled the print heads soaked them in water, flushed the jets with an ammonia / water solution rinsed with distilled water then allowed all parts to dry for 24 hours. Carefully reassembled and installed the print head, initiated the hard error reset cycle then turned the machine on and immediately received the same error and machine freeze up. Canon just does not care. Canons are great when the work otherwise they are just junk fooy
My MX882 gave this error in July 2015. I tried cleaning the printhead and pressing the buttons in rapid succession with no success. It has been unusable since. The printhead replacement costs 2/3 of a new printer with the same functions. Yes, it devoured ink but was seldom used. All inks were replaced and repeated cleanings have not yielded any results. We defaulted to our (back-from-college) daughters Canon MP610 (8 years old and sips ink) as the household printer/scanner. Please, add me to the lawsuit. I tried to file online but it is after the December deadline. I stumbled on this class action lawsuit only after searching for a new printhead – giving in now that Christmas season/bills are over.
My Canon Pixma printer – model MX700 – went the same route today. Include me in the suit! Does anyone know if the model MX922 is in on the bad list?