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A Texas resident filed a class action lawsuit Friday against Canon USA Inc., alleging that the company sold 16 models of printers with a defect that makes them display an error message rendering them useless.
Lead plaintiff Michael Robertson alleges in the Canon printer class action lawsuit, filed June 27, that he purchased a Canon Pixma MX860 Printer for personal use from an online retailer in March of 2010.
Robertson alleges that in his experience and in general, “[a]fter limited use,” certain models of Canon’s printers display an error message, “U052 Wrong Printhead Error,” and “disables all Printer functions, including scanning and facsimile…render[ing] the Printers unsuitable for their principal and intended purpose.”
Canon product support has defined the error message U052 as “an indication that the Printer does not recognize the printhead or the printhead itself is faulty,” the Canon printer class action lawsuit states.
Furthermore, “[i]f the issue cannot be successfully resolved by trouble-shooting, which it could not in the case of Plaintiff Robertson, the Printer must be returned to Canon for service,” and “[s]uch repair is generally more expensive than purchasing a new printer,” Robertson explains in the lawsuit.
The Canon class action lawsuit argues that Canon had knowledge of the issue because it performed repairs on the faulty printers during the warranty period and failed to recall or extend the warranty for “what it knew to be a defective product.”
Robertson alleges in the Canon printer class action lawsuit that the other Canon printers that are defective include the Canon Pixma MX892, MP600, MX860, MX700, MX712, MX960 and MP970, and claims that “[h]ad Plaintiff and members of the Class known about the defect, they would not have purchased their printers.”
Robertson also alleges that Canon concealed the defect from consumers.
“The Printers were not altered by Plaintiff, the members of the Class, Canon’s distributors or other personnel,” he claims in the Canon class action lawsuit. “The Printers were defective when they left the exclusive control of Canon and Canon knew the printers would be used without additional tests for defects.”
Robertson claims that “[b]y engaging in the above described conduct, Canon committed acts and omissions with actual malice and accompanies by a wanton and willful disregard of persons…who foreseeably might be harmed by those acts and omissions.”
Robertson claims Canon breached their express warranties that the printers would operate properly and without defects, as well as breached the implied warranty of merchantability because the printers were not of average quality and were unfit for their intended use.
The Texas man also argues that Canon violated the Magnuson-Moss Act, and claims that Canon was unjustly enriched when it allegedly concealed the alleged defects and argues that Canon should pay restitution, compensatory and punitive damages, as well as attorneys fees and costs.
Robertson requests that Canon be enjoined from selling the printers with the alleged defect and be required to inform the public about the alleged defect.
The purported class includes “all purchasers in the United States of America of the Printers” and “[t]he Class is composed of no fewer than tens of thousands of persons nation-wide” according to the Canon printer class action lawsuit.
Lead plaintiff, Michael Robertson, is represented by William B. Federman of Federman & Sherwood in Dallas, Texas.
The Canon Defective Printer Class Action Lawsuit is Robertson v. Canon U.S.A., Inc., Case No. 1:14-cv-00607-SS in the U.S. District in the Western District of Texas.
UPDATE: Claim filing instructions for the Canon printer class action settlement are now available! Click here or visit www.CanonInkjetPrinterSettlement.com for details.
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378 thoughts onCanon Hit with Class Action Lawsuit Over Defective Pixma Printers
I have a Canon MP530 and a Canon MX860 that are both affected. I have replaced the heads on both and now the MP530 is giving the same U052 error code again. I am sure that the MX860 will do the same in no time. Canon should be liable for this. :0(
I have the MX882 and have the same issue. Nothing will get this thing to work. Please advise.
I need to be apart of this law-suit too. I got a Pixma Canon MG5320 that displays a non-stop u052 error. I’ve cleaned the print head, and replaced the ink with no change in results.
I would like to be included in the class action suit. My Pixma 5320 (less than 2 years old) has the U052 and U051 errors. Talked to Canon Tech Support. Machine cannot be repaired, they offer trade in of 20%.
I have a Canon Pixma MP500 which is showing error message “The type of printhead is incorrect. Install the correct printhead.” I do not have my original receipt (nor the box) so I’m not sure I can be included — but, if that is not an issue, please include me.
I have a canon MP980 printer with the same problem. Please include me in the classaction lawsuite.
thank you.
I need to be included also.
I would like to be included in this lawsuit. I have a Canon MP620 which is giving me the same error. It first showed up as B200 telling me I need a new printhead. I purchased one, and now have the U052 error. When I contacted Canon, this is what I was told:
“The B200 error indicates the failure of one or more internal components, and in this case it was something beyond the print head itself that was causing this error. Regrettably, due to the sensitive nature of the print head, it is not returnable. You are eligible for Canon’s Loyalty Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price…”.
I am unable to do anything with this machine.
I’d like to be a part of this class action suit. I just had the same thing happen to me with my Canon Pixma MP560 model. Not quite the same error number, but the same message “Printer does not recognize the printhead .” I was however, still able to scan with the machine.
I took it in for repair to an authorized Canon repair place and they told me the print head had to be replaced, for $70, not including labor.
How do I get in on this? My Canon MP 620 just recently started producing this U052 error. After searching online I ordered a new printhead, which (obviously) did nothing to remedy the issue. Now I’m out another 70 dollars for a problem that Canon apparently new about. Pretty messed up.
I have 2 Canon PIXMA MX892 printers. One lasted just a little over a year, and the other lasted less than a month. Both error codes were for the wrong print head. Would you please send me information regarding this class action lawsuit and what I need to do to become a part of it?
I, too, would like to join this class action suit. My Canon Pixma MX892 is refusing to print due to a B200 error. The printer is completely useless and is outside of the one year warranty by only a month.
Ditto
I would also like to join this class action suit if possible. My Canon Pixma MX892 rendered useless due to the B200 error.
I own a MX892 with the same printer head problem I want some thing form cannon as I havent gotten a reply from them . How do I join the class action?
I have the same problem and would like to join the lawsuit as well…