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More than 4 million removable foam facial interfaces for Oculus Quest 2 Virtual Reality Headsets have been recalled by Facebook Reality Labs after thousands of consumers reported developing rashes, swelling, burning, itching, hives, and bumps from the accessories — some of which required medical attention.
The recall notice, issued by the Consumer Product Safety Commission (CPSC), warns consumers to stop using the Oculus Quest 2 accessories if they experience any skin irritation. All consumers, says the agency, should contact Facebook for a free silicone cover for the virtual reality headset.
“The firm has received approximately 5,716 reports of incidents of skin irritation and approximately 45 reports of consumers that required medical attention,” says the agency’s notice.
The recalled Oculus Quest 2 headset has a black foam interface that comes into contact with the user’s face. The recalled accessories can be identified by serial numbers that start with “1WMHH” and end with a number below “1264.” A complete list of recalled headsets is available on the CPSC recall notice.
Oculus Quest 2 headsets and accessories were sold in the United States and Canada at BestBuy, GameStop, Target, Walmart, and other retailers, and online at Oculus.com, Amazon.com, BestBuy.com, Gamestop.com, Target.com, and Walmart.com between October 2020 and July 2021. The foam interface was included in headsets that retailed for between $300 and $400, as well as in packs or individually for between $20 and $40.
Facebook Reality Labs issued a statement in response to the recall of the Oculus Quest 2 accessory.
“We took the skin irritation reports very seriously as soon as we learned about them and, beginning in December, we promptly conducted a thorough investigation including receiving advice from leading dermatologists and toxicologists,” states the response.
“These experts have advised that skin irritation can occur in some segments of the population from many household items—even things like tomatoes or shampoo—and that the rates we’ve seen are in line with expectations,” continues the statement which asserts that Facebook tested the foam interface in the Oculus Quest 2 accessories and found “no unexpected nor hazardous contaminants.”
Facebook says that it has temporarily suspended sales of Quest 2 across the globe to incorporate the silicone cover into all models.
Top Class Actions will continue to monitor this and other recalls in the interest of consumer safety.
Do you own recalled Oculus Quest 2 accessories? Have you experienced skin irritation? Tell us about it in the comment section below.
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38 thoughts onRecall Check: Facebook Recalls 4M Oculus Quest 2 Accessories After Thousands Report Skin Irritation, Hives
Please add me. My son used my nephews oculus the other day & his face swelled so much! It is still swollen so much that he’s unrecognizable even 4 days later. His eyes swelled shut, he broke out in a horrible rash & had to be taken to the emergency room last night. The dr said there will be scarring. The pictures I have are horrible. Please contact me.
My son skin gets really irritated and rash!!
This left permanent markings on my forehead. It’s a red blemish that won’t go away
Just bought the Oculus 2 about three weeks ago. I do have the silicone cover that I use regularly but I noticed as of two or three days ago that I have a rash/sores on both of my cheeks.
I just got one, was not aware of the issues and likely need to bring my son to hospital as his eyes are swelling shut. This is BS as this is after their recall
This just happened to my son!! His eyes completely swollen shut!
I currently have a terrible red rash almost looks like burns on my eyelids from the occulus quest 2. Doctor said I am having allergic reaction to foam. I have pictures contact me if and when this progresses
Add me please
All this time I thought that my face was getting red from the headsets screen. LOL. I had a mole right above my eyebrow that I’ve had my whole life get irritated from playing VR and I picked it off easily, then had to have my doctor cut off the rest. This was in late 2020. should I do something about this?
Please add me I have a picture 9d my occlusion and even the box add me please yes its true and their junk to boot cheaply made expensive paid
Got this for Christmas, it came with a silicone cover but did not say why, or that it was recommended to use. I just assumed it was for additional grip during gaming. Either way, my cheeks, nose and forehead are burning and very itchy. It’s been 2 days and it has not improved at all.
Permanent scarring all over my forehead. Please add me.