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More than 4 million removable foam facial interfaces for Oculus Quest 2 Virtual Reality Headsets have been recalled by Facebook Reality Labs after thousands of consumers reported developing rashes, swelling, burning, itching, hives, and bumps from the accessories — some of which required medical attention.
The recall notice, issued by the Consumer Product Safety Commission (CPSC), warns consumers to stop using the Oculus Quest 2 accessories if they experience any skin irritation. All consumers, says the agency, should contact Facebook for a free silicone cover for the virtual reality headset.
“The firm has received approximately 5,716 reports of incidents of skin irritation and approximately 45 reports of consumers that required medical attention,” says the agency’s notice.
The recalled Oculus Quest 2 headset has a black foam interface that comes into contact with the user’s face. The recalled accessories can be identified by serial numbers that start with “1WMHH” and end with a number below “1264.” A complete list of recalled headsets is available on the CPSC recall notice.
Oculus Quest 2 headsets and accessories were sold in the United States and Canada at BestBuy, GameStop, Target, Walmart, and other retailers, and online at Oculus.com, Amazon.com, BestBuy.com, Gamestop.com, Target.com, and Walmart.com between October 2020 and July 2021. The foam interface was included in headsets that retailed for between $300 and $400, as well as in packs or individually for between $20 and $40.
Facebook Reality Labs issued a statement in response to the recall of the Oculus Quest 2 accessory.
“We took the skin irritation reports very seriously as soon as we learned about them and, beginning in December, we promptly conducted a thorough investigation including receiving advice from leading dermatologists and toxicologists,” states the response.
“These experts have advised that skin irritation can occur in some segments of the population from many household items—even things like tomatoes or shampoo—and that the rates we’ve seen are in line with expectations,” continues the statement which asserts that Facebook tested the foam interface in the Oculus Quest 2 accessories and found “no unexpected nor hazardous contaminants.”
Facebook says that it has temporarily suspended sales of Quest 2 across the globe to incorporate the silicone cover into all models.
Top Class Actions will continue to monitor this and other recalls in the interest of consumer safety.
Do you own recalled Oculus Quest 2 accessories? Have you experienced skin irritation? Tell us about it in the comment section below.
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38 thoughts onRecall Check: Facebook Recalls 4M Oculus Quest 2 Accessories After Thousands Report Skin Irritation, Hives
Contacted them about this wayyy before he became public. Please add me
Yes. Contacted them about this wayyyy before this became public. Add me
Permanent scarring under my eyes, add me please.
add me my i bought one for my daughter and she would get a rash every time she uses it
I have skin issues enough as it is with all of my allergies. This just made it that much worse.
Please add me my son has a Permanent Severe skin rash from this horrible Device
Add me
My nephew had to get rushed to urgent care and receive treatment and was put on steroids for a week! Is there compensation for that?! I bought him the Oculus and feel horrible about it!
Please add me
Please add me