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A U.S. law firm is looking into consumer complaints over the PS5 DualSense drift and may end up filing a class action lawsuit against Nintendo.
PlayStation 5 users allegedly started experiencing problems with the DualSense controller as soon as ten days after they bought it. The problem is similar to the reported Joy-Con drift alleged in a class action lawsuit filed in Canada.
“Specifically, it is reported that the joystick on certain PS5 DualSense controllers will automatically register movement when the joystick is not being controlled and interfere with gameplay,” the law firm’s site states. The lawyers are reportedly looking into consumer claims that the controller fails prematurely as well.
Further, consumers report that the controller fix is complicated. Gamers say they’ve tried everything to fix the problem, from power-cycling the console, turning Bluetooth on and off, resetting the controller, and charging it overnight, but were out of luck, according to Kotaku.
Customer support for the new PlayStation is reportedly swamped with queries about the gaming system itself. Consumers who do get through are reportedly told that their PS5 DualSense controllers are covered by warranty, but they are responsible for the shipping fees to the Sony repair center.
The reported PS5 Dual Sense drift joins other drift issues that have plagued the industry in recent years. Xbox users have also complained of a controller drift. According to a lawsuit filed against Microsoft, “the wiper component of the potentiometer scrapes resistive material off a curved track, resulting in unwanted electrical contact without input from the user.”
Have you experienced the PS5 DualSense drift? Tell us about your experience in the comment section below.
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26 thoughts onPS5 DualSense Drift Under Investigation for Potential Class Action Lawsuit
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I have experienced the same problem as everyone else. My ps5 and xbox controllers have experienced major drift.
I have purchased 5 duelsense controllers in less than 2 years and all of them develop a joy con drift after 4-6 months playstation has admitted the have a problem. But wont remedy the solution for customers. I was told they would only repair 1 of my five controllers because all of the others were outside of the 1 year warranty period. And i would be responsible for the shipping costs which is unacceptable.
Please contact me as i am ready to join any class action against them.
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Too little too late; I just purchased my
system and I’m experiencing the same.
Too bad, I have not checked my mail
lately. Please add me
Please add me
Add me. My ps5 and xbox series x has same issue.
I’m having the same issue with my PlayStation 5 controller
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Having same issue with PS5 . Please add me
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