UPS insurance class action lawsuit overview:
- Who: John Chris Kotsis filed a class action lawsuit against United Parcel Service Inc.
- Why: Kotsis claims UPS repeatedly denies insurance claims for things of value shipped with the company that end up being damaged or lost, despite allegedly representing that it will provide coverage for things of value it ships.
- Where: The class action lawsuit was filed in Washington federal court.
The United Parcel Service (UPS) has repeatedly denied insurance claims related to the loss or damage of things of value after they were entrusted to the company, a new class action lawsuit alleges.
Plaintiff John Chris Kotsis claims UPS falsely represents that it will provide insurance coverage for things of value that it ships, before later maintaining that the items — gold coins, in his case — are not covered under its terms and conditions.
The plaintiff argues the terms and conditions cited by UPS when allegedly denying insurance claims are “excessively complex and impenetrable” to the point that the company’s own workers don’t understand them and that they cannot be effectively communicated to consumers.
“UPS’s website lists hundreds of pages of ‘terms and conditions’ that describe, among other things, what claims UPS will dishonor,” the UPS class action states. “Not even UPS’s agents knew why gold coins were not insured. How could a mere customer be made aware of this?”
The plaintiff wants to represent a nationwide class of consumers who have shipped a package with UPS that was lost or damaged and who were subsequently denied an insurance claim made to the company.
UPS does not reimburse fees to customers who have shipped items damaged, lost, class action says
The plaintiff argues UPS also declines to repay any of the option fees or other fees it collects from customers for shipments that end up getting lost or being damaged.
“UPS should not be allowed to collect payments for services it does not perform, and charge fees to customers for promises to reimburse them for losses UPS never intends to honor,” the UPS class action states.
The plaintiff claims UPS is guilty of breach of contract, fraud, negligence and unfair or deceptive trade practices under the Federal Trade Commission Act.
Plaintiff is demanding a jury trial and requesting an award of punitive damages for himself and all class members.
UPS workers reached a tentative agreement with the Teamsters union last month to install air conditioning systems in the company’s brown delivery trucks.
Have you been denied an insurance claim by UPS for an item that was damaged or lost? Let us know in the comments!
The plaintiffs are represented by Ronald G. Rossi of Rossi & Co. PC.
The UPS insurance class action lawsuit is Kotsis v. United Parcel Service Inc., Case No. 2:23-cv-01111, in the U.S. District Court for the Western District of Washington.
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41 thoughts onUPS lawsuit claims consumers paid for insurance but did not receive compensation for losses
I had a FFL licensed local firm ship a rifle to a customer in another state. I insured the rifle with UPS and when the rifle was received by the FFL dealer the stock was broken into. We filed a claim three different times and all we could get out of UPS was we need more pictures which we forwarded to them. They claim the package was not protected properly but it was packed by a professional gun dealer who ships guns regularly. The gun dealer who received the rifle said it appeared to be protected sufficiently and must have been mishandled by the shipper.
Shipped 3 scientific instruments in working condition with 3 separate tracking numbers. Items damaged and inoperable once received. Filed 3 claims. Received email from UPS stating claim had been initiated. Received email from UPS a few days later saying they had attempted to schedule inspection but I could not be reached, so they closed the claim. This is false. I received no emails or calls from UPS in between claim submittal and the time they closed it. Now when I look at the Claims Dashboard, my claims aren’t even there anymore in ANY status (In Progess, Approved, or Closed). They just DELETED them. Their insurance is OBVIOUSLY fraudulent and they clearly never had any intention of inspecting the packages as they claimed they would.
This action from UPS has happened to me and my wife as well with her diamond ring. HOW DO I do i join the lawsuit?
This action from UPS has happened to me and my wife as well I do i join the lawsuit?
Lost UPS shipment of 5 collector coins 2- Gold St. Gaudens and 3 -Morgan silver dollars, valued at $11,611.00.
Properly shipment packaging to APMEX, American precious metals exchange in Ok. City., OK. 73114.
Double boxed and double labeled with tracking number 1Z7FY7670120815368 found to have not been entered in the system by UPS store owner #4460. in Carlsbad,CA. 92011