A Cottenelle Flushable Wipes recall has been issued for potential bacterial contamination.

UPDATE: On Oct. 16, 2020, two Cottonelle flushable wipes users filed a class action lawsuit after Kimberly-Clark recalled some of the product due to possible bacterial contamination.


Kimberly-Clark has issued a Cottonelle Flushable Wipes recall over concerns that two varieties of the wipes could be contaminated with bacteria.

The products affected by the recall are Cottonelle Flushable Wipes and Cottonelle and GentlePlus Flushable Wipes, according to the recall notice on Cottonelle’s website.

The Cottonelle Flushable Wipes recall affects products sold throughout the United States, Canada, and the Caribbean, and is limited to specific lots manufactured between Feb. 7, 2020, and Sept. 14, 2020. 



No other Cottonelle products are affected by the recall, according to the company. Products not included in the Cottonelle Flushable Wipes recall are safe to use.

The company says the products could show the presence of Pluralibacter gergoviae, a naturally occurring bacterium that lives in the environment as well as the human body.

While it’s rare for Pluralibacter gergoviae to cause a serious infection in healthy people, those with weakened immune systems are at a greater risk of infection.

So far, the company has only received what it calls a “low rate of non-serious complaints, such as irritation and minor infection.”

According to Self, Kimberly-Clark points out this bacteria is not related to COVID-19, and so consumers are not at risk of contracting coronavirus from the products affected by the Cottonelle Flushable Wipes recall.



A Cottonelle Flushable Wipes recall has been enacted due to possible bacterial contamination.Wipes such as those involved in the Cottonelle Flushable Wipes recall became more popular early in the coronavirus pandemic outbreak as consumers stockpiled toilet paper and other household goods, causing short supply in stores around the country, USA Today reported.

Self points out that wet wipes can cause irritation even in the absence of bacterial contamination. Related symptoms include itching, dermatitis or skin inflammation.

And according to the Environmental Protection Agency (EPA), flushable wipes can wreak havoc on plumbing and septic systems as well as the environment.

In fact, municipalities have gone so far as to ask people to stop buying the wipes altogether.

In Evansville, Wisconsin, sewage workers have requested that consumers stop using the wipes because they allegedly do not dissolve easily and clog the sewer system. 



They say human waste and toilet paper are the only things that should ever be flushed because the sewage system is not designed to handle other materials. In addition, the Evansville Public Works Department started a “No Wipes Down the Pipes” campaign in an effort to moist disposable wipes out of the sewer system.

The Federal Trade Commission (FTC) also has taken an interest in the damage caused by flushable wipes.

The FTC and Nice-Pak, which manufactures similar wipes for Target, CVS, and other brands, have agreed to no longer advertise the wipes as flushable without evidence that the product will break down shortly after being flushed.

While Nice-Pak says the agreement only covers a discontinued product, the FTC claims it will help prevent consumers from having to fix clogged toilets and repair other damage.

Consumers wondering if the Cottonelle Flushable Wipes recall affects a product they purchased can check the lot number by visiting the Cottonelle website.

The lot code, lot number and lot designator appear on the bottom of the product package.

The company says there is no need to return the product to a store, and consumers should instead contact customer service.

Those who have submitted a request for reimbursement should receive it in three to six weeks.

Consumers may contact Kimberly-Clark consumer service at 1-800-414-0165 between 8 a.m. and 9 p.m. Central Monday through Friday, or 8 a.m. to 6 p.m. Saturday and Sunday.

They also can contact the company about the Cottonelle Flushable Wipes recall by using the online contact form on the website.

Have you purchased one of the lots affected by the Cottonelle Flushable Wipes recall? Tell us what you think in the comments.

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38 Comments

  • Kristy Lupo October 23, 2020

    I have had issues from the wipes. How do I become part of the class action ?

  • STEVEN DEAN October 23, 2020

    I developed a very bad rash an infection I purchased 2 cases September 26th 2020 and had to throw them away that’s
    after I found out what was causing me to be so sick Iam 65 years old the last thing I needed was to get so sick from
    there,wipes an get such a bad infection please add me to the list Sincerely STEVEN DEAN

  • lourena dent October 23, 2020

    Add please. I too have had issues and while pregnant leading to miscarriage. Not saying this was the reason for my miscarriage but who knows. I use those wipes faithfully.

  • Lee Flack October 22, 2020

    Please Add Me! I have these on Auto Order from Amazon, the Last Batch I received was contaminated. Over the Last three months my health has been poor to say the least.

  • RHONDA TALLEY October 22, 2020

    Scortching rash after using. Didnt realize recall.Please add me.

  • Dana Bahr October 21, 2020

    A couple weeks ago I started having irritation so bad it made me jump off the toilet from pain. Pretty sure it gave me a yeast infection or at least that’s what my symptoms seemed to be. I went to CVS and purchased Medicine to clear it up. I can’t believe it was those darn wipes.

    • lourena dent October 23, 2020

      Same here.

  • Todd Meek October 20, 2020

    PLS add me

  • Tina Bonato October 20, 2020

    Add me

  • Bruce Brough October 20, 2020

    Please add me. I use these flushable wipes every day.

  • TALISHA CAPERS October 20, 2020

    Add me

  • SUSAN SLADICH October 20, 2020

    Please add me

  • Kimberly Dugo October 20, 2020

    Add me

  • Jennifer Perkins October 19, 2020

    Add me please. I am NOT accepting the “gift card” they are sending.

  • Marsha Cothran October 17, 2020

    ADD ME. Having urinary tract infections during the time they were sold.

    • Natasha October 18, 2020

      Me too

      • Alexis Akingbade October 19, 2020

        Had vaginal symptoms from using wipes that led to 2 ÉRICA visits, multiple OBGYN appointments, and a pelvic and intervaginal exam and ultrasound. I was treated with antibiotics which did the trick however reinfected multiple times from using the wipes which I now know to be the cause. Going into the doctor tomorrow for one final treatment but I will definitely be filing a lawsuit if I am unable to join this class action. I was poked and prodded, and tested for everything under the sun looking for the underline issue. The fear and stress of thinking the worse as well has taken an extreme emotional toll on me which lead to my missing of some school this summer. I also had respiratory symptoms which made me consider covid although it wouldn’t have explained my vaginal symptoms. Not to mention the out of pocket $150 paid for that covid test alone. My case is strong, and I have an outline of medical visits as evidence.

        • Anna October 19, 2020

          I spent over 600 dollars in urgent care for urgent uti and BV symptoms and two rounds on non effective antibiotic treatments. Only to get better when 72 hours of not using this product and normal at home uti care.

  • Kate October 16, 2020

    Watch out, if you accept their reimbursement it disqualifies you from being part of a class action against them in the future.

    “We would like to confirm we have received and processed a reimbursement for the product you provided information for, and ask that you please dispose of the affected product immediately. A personalized Kimberly-Clark prepaid Visa® card will be mailed to you on our behalf by MetaBank. This prepaid Visa® card can be used everywhere Visa® debit cards are accepted, including retail stores and online merchants. Your card is expected to arrive within 3 – 6 weeks via USPS.

    Use of the bank card we are sending you is payment in full and releases and satisfies all claims arising out of your purchase or use of Cottonelle® Flushable Wipes or Cottonelle® GentlePlus™ Flushable Wipes. If you do not agree, please return this bank card, unused, to Kimberly-Clark Corporation, P. O. Box 9018, Coppel, TX 75019 within 15 days of receipt.”

  • Monica sanchez October 16, 2020

    Sdf me plz

  • Jason Pope October 16, 2020

    Add me

  • Larry Carson October 16, 2020

    Add me.

  • sharon October 15, 2020

    add me. use these all the time. now i have to throw out the ones we have in the house.

  • Lee McCrae October 15, 2020

    please add me

  • PAMELA Grant October 15, 2020

    Please add me

  • Christina October 15, 2020

    Frequent UTIs and abdominal pain

  • HILMI HAKAN YILMAZ October 15, 2020

    please add me

  • s October 15, 2020

    add me

  • Jandyl Hazelett October 15, 2020

    Add Me plz I lived in a trailer and the septic tank backed up because those are the only wipes we use. Not happy
    Plz add

  • Melissa October 15, 2020

    Please add me

  • Robert Goudin October 15, 2020

    add me please

  • Cashina Smith October 15, 2020

    Please add me

  • Sherri Zahand October 15, 2020

    I bought them. Please add me.

  • bill wight October 15, 2020

    add me

    • Dr. Bob October 15, 2020

      For those commenting “please add me”, please reread the article which states to call the phone number in the article.

      • Annoyed former customer October 16, 2020

        Don’t bother calling the number. No one will EVER answer. Spent more than 2 hours on hold, getting the same “your call is important” b.s.

  • Susan jones October 14, 2020

    Please add me

    • Debra Anthony October 15, 2020

      Please add me

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