Wayfair warranties class action lawsuit overview:
- Who: Annamarie Galante filed a class action lawsuit against Wayfair Inc.
- Why: Galante claims Wayfair violates anti-tying rules by stating that using a third-party repair service to fix one of their products would break its warranty.
- Where: The class action lawsuit was filed in the Court of Common Pleas for Allegheny County, Pennsylvania.
Wayfair violates federal anti-tying law by stating that warranties for their furniture products will be voided if a consumer uses a third-party repair service to fix them, a new class action lawsuit alleges.
Plaintiff Annamarie Galante claims Wayfair wants to prevent customers from using third-party repair services to “maintain a monopoly on repairing the goods they sell.”
Wayfair also wants to maintain a monopoly on the sale of after-market parts, according to Galante, who argues consumers won’t attempt “even simple, inexpensive repairs” in fear of voiding warranties.
The anti-tying rule was put in place to promote a competitive marketplace for repair services by guaranteeing consumers “the right to obtain repairs from service providers other than Defendants,” according to the Wayfair class action.
“Beyond unlawfully proscribing customers’ federal consumer protection rights, Defendants’ conduct further harms consumers by stifling the third-party repair industry,” states the Wayfair class action.
Wayfair accused of ‘stifling’ competition in third-party repair industry
Galante wants to represent a Pennsylvania class of consumers who have purchased a product that is subject to Wayfair’s warranty.
By allegedly “stifling” the competition in the third-party repair industry, Wayfair “drives up the cost of repair and limits a consumer’s ability to have their products fixed in a timely manner,” the Wayfair class action alleges.
“Commonly, a warrantor’s authorized service centers will have wait times that are untenable for devices that a consumer regularly relies on,” states the Wayfair class action.
Galante claims Wayfair is violating the Magnuson-Moss Warranty Act. She is demanding a jury trial and requesting declaratory and injunctive relief along with an award of equitable relief for herself and all class members.
More than 180,000 Bestar brand wall beds were recalled in April after a woman died when one of them fell on top of her. The company said at the time that it received 60 additional reports of injuries caused by its wall beds.
Have you had a warranty voided after using a third-party repair service? Let us know in the comments!
The plaintiffs are represented by Edwin J. Kilpela Jr., Elizabeth Pollock-Avery, and Kenneth A. Held of Lynch Carpenter LLP, and Kevin Tucker, Kevin J. Abramowicz, Chandler Steiger, and Stephanie Moore of East End Trial Group LLC.
The Wayfair warranties class action lawsuit is Galante v. Wayfair Inc., et al., Case No. GD-22-013695, in the Court of Common Pleas for Allegheny County, Pennsylvania.
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13 thoughts onWayfair class action claims warranties banning third-party repairs violate federal law
Purchased furniture in Jan 2025. A third party put it together. A week later the led light is broken,I contacted Wayfair. Their answer was an email. Telling me I can’t do business with them anymore. Total fraud
Can I please be added to this. Since January of 2023, I’m back and forth waiting for 2 missing blocks for my footboard and 5 escalations later, still no update or solution from the resolution team and can’t request a return because that team handle it too. So I’m without a solution and a bed but they got my money.
Add me to this class action