StubHub faces class action over alleged World Cup ticket cancellations

StubHub class action lawsuit overview:

• Who: Two World Cup fans filed a class action lawsuit against StubHub Inc.
• Why: The plaintiffs claim the ticket resale company sold tickets to World Cup matches that were invalid or canceled.
• Where: The StubHub class action lawsuit was filed in New York federal court.

Two World Cup fans have filed a class action lawsuit against StubHub over claims it sold tickets to World Cup matches that were invalid or canceled.

Plaintiffs Julie Reeker Moghal and Reuben Renteria allege StubHub sold World Cup tickets it did not have or could not supply, leading to a flood of consumer complaints and articles about the company’s misleading sales.

“Plaintiffs and class members are among the hundreds (if not more) World Cup fans who did not get what they paid for on the resale market due to StubHub’s violations of the federal, state and common laws,” the StubHub class action lawsuit says.

Moghal and Renteria want to represent a nationwide class and California subclass of consumers who purchased World Cup tickets through StubHub and did not receive their tickets as promised during the statutory period.

StubHub sold tickets without authorization, class action claims

Moghal and Renteria argue StubHub misrepresented its authority to sell World Cup tickets, noting that FIFA’s terms and conditions state that the FIFA marketplace is the only authorized platform for World Cup ticket sales.

“Tickets obtained from any third-party sources are not authorized by FIFA [and] may be invalid and are purchased at your risk,” the StubHub class action lawsuit says.

The plaintiffs claim they purchased tickets on StubHub only to find out that the tickets either did not exist, were revoked without any forewarning or had been erased due to what FIFA calls “poor digital infrastructure.”

Moghal and Renteria argue that StubHub misled fans with its “Fan Protect Guarantee,” which promises the authenticity of tickets. They claim that, despite paying large sums for tickets, they were left without tickets and incurred significant financial losses due to travel expenses and other costs.

“Had plaintiffs and class members known that StubHub was either unable to deliver or not authorized to deliver her World Cup Tickets to them, they never would have purchased them,” the StubHub class action lawsuit says.

The plaintiffs claim StubHub is guilty of violating the Magnuson Moss Warranty Act and California’s Unfair Competition Law, Consumers Legal Remedies Act and False Advertising Law and of conversion.

Moghal and Renteria demand a jury trial and request declaratory and injunctive relief, damages, restitution and disgorgement of StubHub’s unlawfully obtained profits.

Last year, a Taylor Swift fan filed a class action lawsuit against StubHub, alleging the company failed to honor its 100% ticket guarantee. The complaint pointed to numerous Better Business Bureau complaints as evidence of what it described as StubHub’s “routine” failure to fulfill its promises.

Did you purchase World Cup tickets from StubHub but never received them? Let us know in the comments.

The plaintiffs are represented by Blake Hunter Yagman and Allen Neumark of Yagman PLLC.

The StubHub World Cup tickets class action lawsuit is Moghal, et al. v. StubHub Inc., Case No. 1:26-cv-05569, in the U.S. District Court for the Southern District of New York.

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