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Charmin freshmates flushable wipes can allegedly clog plumbing.

New York consumers who purchased Charmin Freshmates flushable wipes thinking they would be safe for their plumbing, could get up to $50 from a class action settlement.  

Class Members are limited to those in New York who purchased Charmin brand pre-moistened wipes that contained the word “flushable” on their packaging. The purchases must have been made between May 23, 2011 and March 6, 2020.  

A number of class action lawsuits were filed over Charmin Freshmates “flushable” wipes. According to the complaints, the wipe maker, Procter & Gamble, falsely advertised that the product could be flushed down the toilet. However, consumers complained that the wipes clogged up and otherwise negatively affected plumbing and septic systems.  

Although the packaging on the wipes states that the wipes are flushable, septic safe, and safe for sewer and septic systems, the Complaint alleges that the wipes are not suitable for disposal by flushing down a toilet, are not regarded as flushable by municipal sewage system operators, do not disperse upon flushing, and routinely damage or clog plumbing pipes, septic systems, and sewage lines and pumps,” states the settlement agreement.  

According to one Charmin class action lawsuit, Charmin Freshmates flushable wipes did not sufficiently breakdown to pass through pipes. This allegedly causes them to build up in plumbing systems, resulting in clogged toilets, backed up sewers, and other expensive plumbing and septic problems.  

Consumers complained of problems that cost hundreds of dollars to fix that plumbers told them were the result of flushing the so-called flushable wipes. The plaintiffs claimed that Procter & Gamble knew that the wipes would not appropriately break down to smoothly run through plumbing and septic systems; however, they falsely advertised the wipes as “flushable.” 

In addition, the plaintiffs stated that they and other consumers paid a premium for Charmin Freshmates flushable wipes, and other Charmin brand wipes, because the labels indicated they would be safe to flush down the toilet.  

In one class action lawsuit, Procter & Gamble attempted to argue that the problems were the result of old plumbing. However, a New York federal judge agreed to certify two of six Charmin Freshmates flushable wipes class action lawsuits.  

Ultimately, Procter & Gamble agreed to settle class action lawsuits, although they refuse to admit that Charmin Freshmates flushable wipes do not perform as advertised 

P&G denies all of [the plaintiff’s] allegations. P&G, to avoid the costs, disruption, and distraction of further litigation, and without admitting the truth of any allegations made in or related to the Action, or any liability with respect thereto, has concluded that it is desirable that the claims against it be settled and dismissed on the terms reflected in this Agreement,” notes the settlement agreement.  

Under the terms of the Charmin Freshmates flushable wipes class action settlement, Procter & Gamble has agreed to both pay Class Members who make valid claims and make some changes to how it produces and manufactures the product.  

Specifically, the settlement agreement points out that Procter & Gamble has stopped using a substance in its wipes that may have led to the problems.

According to the settlement, synthetic biocomponent fibers, also known as polyester/polyolefin fibers, haven’t been used in the wipes since 2016. Procter & Gamble have agreed to discontinue use of these fibers for at least another two years.  

Procter & Gamble have also agreed to include the following statement on its products: “Your satisfaction is guaranteed. For details of our refund program go to our website at https//” In addition, the company has agreed to provide details about a satisfaction guarantee on the website, including information about refunds.   

Further, the packaging on Charmin Freshmates flushable wipes will include a statement indicating that consumers should use the wipe in only “well-maintained plumbing systems,” along with language regarding industry standards, and remove statements indicating the product is “septic safe” and “safe for sewer and septic systems.” 

The Charmin Freshmates flushable wipes class action settlement will also provide partial refunds to Class Members who made their purchases in New York.

Class Members can claim up to $50.20, depending on the number of products purchased and if they retained proof of purchase. Class Members with proof of purchase can claim $1.20 for the first package of wipes they purchased and $1 for each one after, for a total of $50.20.  

Proof of purchase includes the label or bar code or a copy of an itemized sales receipt showing the retailer and date of purchase.  

Class Members without proof of purchase can claim $.70 for each package of Charmin Freshmates flushable wipes they purchased up to a total of $6.30.  

Claim forms are available online or it can be printed and mailed to the claims administrator. Claim forms must be submitted and received by Aug. 22, 2020.  

Consumers who wish to opt out of or exclude themselves from the Charmin Freshmates flushable wipes class action settlement must do so by June 25, 2020.  

Who’s Eligible

Consumers who purchased Charmin Freshmates flushable wipes or other pre-moistened wipe with “flushable” on the packaging sold under the Charmin brand in New York between May 23, 2011 and March 6, 2020.

Potential Award

Up to $50.20.

  • Consumers with proof of purchase can claim $1.20 for the first package they purchased, and $1 for subsequent purchases, up to $50.20.
  • Consumers without proof of purchase can claim $.70 per package they purchased for a total of $6.30.
Proof of Purchase

Proof of purchase is not required, but Class Members can claim more money if they provide the label or bar code portion from the package, rather than a photocopy or digital image.

Alternatively, Class Members can submit an original or copied image of an itemized sales receipt. The receipt must show the date and place of purchase, the name of the product, and the price paid.

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline


Case Name

Belfiore v. The Procter & Gamble Co., Case No. 2:14-cv-04090, in the U.S. District Court for the Eastern District of New York

Final Hearing


UPDATE: The N.Y. Charmin Freshmates Wipes Class Action Settlement was granted final approval on July 27, 2020. Please note that claims will not be paid until after the claim deadline passes. Top Class Actions will continue to provide updates as we learn more.

Settlement Website
Claims Administrator
Belfiore v. P&G
c/o Heffler Claims Group
PO Box 34880
Philadelphia, PA 19101-4880
Class Counsel

Chet B. Waldman
Matthew Insley-Pruitt

Defense Counsel

Harold P. Weinberger
Eileen M. Patt

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Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.


  • Sarah W. October 26, 2020

    I received an email today from the Settlement Administrator indicating that I am ineligible. I made these purchases in New York when I lived there but not longer do. The agreement only stipulates that these were made in the State of New York. On the claim form was a section to note what state these purchases were made as well.

    From the Settlement Notice: “You are a member of the Settlement Class (“Settlement Class Member”) if, between May 23, 2011 and March 6, 2020, you purchased the Product anywhere in the State of New York.”

  • David August 19, 2020

    If you read the claim form you have to be in New York to file a claim!

  • Polly lever August 18, 2020

    Please add me

  • Vickie Gartner August 18, 2020

    ADD ME

  • Ashley Pilgrim August 18, 2020

    Who can I contact about damages done by charmin wipes causing damages on my septic system. I have reciepts and proof of damages done were causes by these wipes. Who may i contact about this type of lawsuit? Email me thank you.

  • pat ewing August 12, 2020

    please add me

  • John DeGennaro August 12, 2020

    add me

  • James. Cocce August 5, 2020

    Add me messed up my septic system 295.00 to have pumped

  • john August 3, 2020

    What a joke who saves receipts or barcodes over a 2 year period.. I can show them the 300.00 bill it cost to get my lines cleaned out. They sewer guy even said it was because flushable wipes are NOT really flushable.

  • Wanda August 2, 2020

    We also used the Charmin Flushable Wipes, don’t anymore. We had to pay to get the lines flushed out and that wasn’t cheap. Bet we purchased over 100 boxes of the wipes. I also tried to fill out a claim but it is for New York only, look like they would have included all the states since Charmin is sold in every state. Guess that is where Mr. Belfiore lives. Maybe someone will file a claim for all states. Oklahoma here. Think I will look into that Start a Class Action and see what it says, I sure didn’t keep any receipts.

  • david July 30, 2020

    Hello TCA,

    Is the Belfiore v. The Procter & Gamble Co., Case No. 2:14-cv-04090 for NY residents only?

  • Kathy July 28, 2020

    Your claim form is not letting me submit please Fix it.

  • Mary July 21, 2020

    Me too

  • Kelli Bartlett July 15, 2020

    I would like to added. Had to pay a plumber 75.00 to unstop my plumbing due to my stop up.

  • Kelli Bice July 9, 2020

    Add me please. Thank you so much

  • Susan July 1, 2020

    Other ppl in states that feel they have been wronged by a product or a company need to fill out or submit a class action lawsuit form here on this site so your state or other states can get in on or be added to these ln lawsuits that are specific to one state. Do not complain here ! State your case to the TCA pages instead .

  • Carla Drust June 28, 2020

    Why only New York? I’m in Texas & have purchased this product and have had to clean up numerous times where it backs up the toilet.

  • Jackie Farrow June 24, 2020

    add me.

  • Robert Waddell June 20, 2020

    I have using those wipes for years and had no idea, please add my name to the list.

  • Felicia R Reddick June 14, 2020

    add me in

  • Patricia Schmitt June 12, 2020

    Add me, please.

  • Randall calano June 2, 2020

    Please add me been buying them for many many years I must’ve at least bought 100 packs over the years Please send the form for me to fill out to my email I cannot get the form on the side thank you

  • mari May 22, 2020

    this settlement block everyone from filing a claim, not fair. I hope settlement company know this. Looks like no one will get a share of the fund, wow-how do they not know this……

  • Patricia Schmitt May 20, 2020

    Add, me please. Plumber charged $87.50 to snake & clear my line.

    • Josefina Munoz June 2, 2020

      Add me

    • Nancy Daoud June 26, 2020

      Patricia Schmitt that is cheap we were charged of $300

  • Kendra May 19, 2020

    Add me please.

  • Deborah Benoit May 12, 2020

    Add me

  • Deborah Benoit May 12, 2020

    Husband had colon cancer for nine years before his death so purchased so many of these wipes (I lost count) but didn’t keep labels so will have to take the minimum award.

    • Stop lying May 26, 2020

      This is for individuals who purchased products in NY.

  • Robin Byers April 28, 2020

    Please add me

  • Linda Milner-Walton April 28, 2020

    Add me

  • patricia ewing April 22, 2020

    please add me

  • Linda Hopkins April 21, 2020

    Add Me

  • Kathy April 18, 2020

    I am blocked from filling out this form

  • Ann Phillips April 17, 2020

    I have purchased them in the past for my grandson. Even my husband who’s a contractor though they were flushable.

  • Nakisha April 10, 2020

    please add me. I’ve used this for all my kids

  • Maria April 8, 2020

    Please add me

  • Linda Joseph April 8, 2020

    Add me to the list please.

  • Annette McMillan April 7, 2020

    Please add me.

    • annettisacunt April 7, 2020

      d..i..e from ca.ncer Annett, you fake piece of $.hit filer…..

    • joe henderdon April 7, 2020

      d..I 3 from c @ncer Anette, you f. @ke piece o.f $ filer..

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