All-Clad Metalcrafters Hit With Class Action Lawsuit Over Stainless Steel Cookware

Popular cookware maker All-Clad Metalcrafters faces a class action lawsuit alleging fraud and breach of warranty claims against its All-Clad stainless steel collection. 

Lead plaintiff Beira Montalvo of Florida says All-Clad Metalcrafters promises its D3, D5 and LTD1 stainless steel cookware is dishwasher safe but really isn’t. 

Montalvo bought a 10-piece D3 All-Clad stainless steel set from Crate & Barrel at the beginning of the year for $799.99, according to the complaint. 

By November, she says, the pots and pans were already breaking down.

When she pulled the cookware from the dishwasher, she saw the non-stick surface was peeling away and the pan developed sharp edges. 

As it turns out, according to Montalvo, the premium cookware isn’t safe to use in the dishwasher. After researching the issue online, she reports finding numerous similar complaints from other consumers.

“The outside layer of the pots and pans started to warp and become very sharp. My family and I have sustained injury from using them, and we have damaged our cooktop as well. The pots have caused our hands to bleed from use,” a review posted on Saferproducts.gov said, according to the complaint. 

Another review, posted on the Sur La Table website, according to the filing, was more direct: “DON’T purchase these. You’d be wearing bandages. … The pans are like sliced tubes of stainless steel, with handles riveted on. SHARP EDGES!!!!!!”

In response to consumer complaints, Montalvo says, Metalcrafters only replaced the All-Clad stainless steel cookware with similar products that had the same issues. The company even suggested to Montalvo the problem was with citric-acid based detergents. 

“The Cookware is simply not dishwasher safe,” Montalvo says, adding Metalcrafters knows about these issues. 

“Although All-Clad is aware of its material misrepresentations regarding the Cookware’s dishwasher safety, it continues to defraud consumers and its own retailers,” she says in the class action lawsuit. 

She refers to a class action lawsuit filed against the cookware maker in April. The legal action forced the company to remove its promise the All-Clad stainless steel cookware was dishwasher safe and to advise “a hand wash to maintain the pan’s beauty.”

Furthermore, according to the complaint, Metalcrafters stopped making and selling the LTD line of All-Clad stainless steel cookware after the April lawsuit. The company replaced that collection with one actually safe to use in the dishwasher, according to Montalvo. 

Formally, the class action lawsuit accuses All-Clad Metalcrafters LLC of breach of warranty, breach of contract and unjust enrichment. The plaintiffs are also accusing All-Clad Metalcrafters of violating Florida’s Deceptive and Unfair Trade Practices Act. 

They are seeking to form a Class of Members from Florida who’ve purchased the All-Clad stainless steel products and are asking for compensatory, exemplary and statutory damages.

Have you purchased any of the All-Clad stainless steel collection products? Have you had issues with it breaking down after being cleaned in the dishwasher? Let us know in the comments below.  

Counsel representing the plaintiffs in the All-Clad stainless steel class action lawsuit are Rachel Soffin, Jonathan B. Cohen of Greg Coleman Law PC; and Daniel K. Bryson, Martha Geer and Harper T. Segui of Whitfield Bryson LLP.  

The All-Clad Stainless Steel Class Action Lawsuit is Beira Montalvo, et al. v. All-clad Metalcrafters LLC, et al., Case No. 9:20-cv-82384, in the U.S.  District Court for the Southern District of Florida, West Palm Beach Division.

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