GameStop class action claims company falsely represents free shipping

GameStop free shipping class action overview: 

• Who: GameStop Corporation is facing a class action lawsuit from Plaintiff Ryan Page.
• Why: GameStop is accused of advertising free shipping for products but then charging for shipping after payment information is received, even after purchase minimums are reached.
• Where: The GameStop class action was filed in federal court in Ohio.

GameStop Corporation is facing a class action lawsuit claiming that the company advertises free shipping on products but then charges customers, even when they reach free shipping minimum requirements, after payment information is entered.

The charges are added after the purchase is nearly complete, not acknowledged and then added as shipping and handling, the GameStop class action says.

“Adding further confusion and deception, if a consumer is savvy enough to discover that they have been charged ‘Shipping & Handling’ fees … GameStop further attempts to cover up its deception by claiming that these consumers were only charged for ‘handling,’ and not for ‘shipping,’ the GameStop free shipping class action claims. “By unfairly obscuring its shipping and handling charges, GameStop deceives consumers and gains an unfair upper hand on competitors that fairly disclose their true fees online.”

GameStop should pay damages, restitution and discontinue deceptive shipping and handling charges, lawsuit says

Plaintiff Ryan Page and the class are asking GameStop for damages, restitution and an injunction against GameStop continuing its process of charging for shipping and handling.

Customers often pay for more purchases to reach a “free shipping” threshold and are then surprised, when they notice, to be charged for shipping and handling on products regardless of reaching that threshold, the GameStop class action claims.

GameStop’s actions and charges are unethical and against the American Marketing Association’s statement on ethics, the GameStop free shipping class action claims.

GameStop is also facing a 2022 class action lawsuit claiming it “covertly wiretaps” the communications of website visitors who use its chat feature, and then shares the transcripts with a third party. 

Have you attempted to purchase from the GameStop website and been charged more in shipping than expected? Let us know in the comments.

The plaintiff is represented by Andrew J. Shamis of Shamis and Gentile P.A., along with Sophia Goren Gold, Jeff Kaliel and Amanda Rosenburg of KalielGold PLLC.

The GameStop free shipping class action lawsuit is Page v. GameStop Corp., Case No. 1:23-cv-01970, in the U.S. District Court for the Northern District of Ohio.

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