Arlo security camera class action overview:
- Who: A security camera customer is suing Arlo Technologies.
- Why: The plaintiff says Arlo is removing a cloud storage feature on the cameras that consumers paid for.
- Where: The Arlo security camera class action was filed in a Michigan federal court.
Arlo Technologies is taking away certain cloud storage features of its security cameras that consumers paid for, a new class action lawsuit alleges.
Plaintiff Lonn Rider filed the class action lawsuit against Arlo Technologies Inc. on Jan. 12 in a Michigan federal court, alleging violations of state and federal consumer laws.
According to the lawsuit, the company made and sold home security cameras under the Arlo brand with the marketing, “7 days FREE Cloud Recordings.”
Arlo promised to give customers access to motion- and audio-triggered recordings
from the previous seven days for free, the lawsuit states, adding the words, “and the plan never expires!” to its marketing.
However, Arlo has decided to take away this feature of its product by recently eliminating free seven day cloud storage, as reported by “The Verge” on Jan. 2, 2023, the lawsuit states.
Arlo sold cameras at a premium price due to cloud storage offering, lawsuit states
The promise of a cloud recording of security footage was common to all varieties of Arlo cameras and a key differentiator in the market for such remote home security cameras, the lawsuit states.
The company was also aware that “Free Cloud Storage” was significant to prospective purchasers, allegedly stating, “Why commit to a long-term contract or pay expensive monthly subscription fees? Arlo can save you hundreds of dollars a year,” Rider says
“Arlo purchasers expected cloud storage was part of the deal when they purchased their higher-priced Arlo cameras and did not expect this to be revoked, certainly not at such an early time relative to their continued functionality.”
As a result of the allegedly false and misleading representations, the Arlo cameras are sold at premium prices beginning at $75, the lawsuit states.
Rider seeks to represent a class of Michigan consumers who bought the Arlo security cameras, plus a consumer fraud multi-state class of consumers from South Dakota, Wyoming, Idaho, Alaska, Iowa, Mississippi, Arkansas, Kansas, Arizona, and Utah.
He is suing for breach of state consumer laws, breach of warranty, fraud and unjust enrichment, and seeks certification of the class action, damages, fees, costs and a jury trial.
Meanwhile, in 2021 Ring was hit with a class action lawsuit alleging the maker of the online security system unfairly hides a monthly service fee from buyers, even though the system is rendered useless if customers do not pay the fee.
Did you buy an Arlo security camera with free 7-day cloud storage? Let us know your thoughts on this class action lawsuit in the comments!
The plaintiff is represented by Spencer Sheehan of Sheehan & Associates, P.C.
The Arlo security camera class action lawsuit is Lonn Rider et al., v. Arlo Technologies Inc., Case No. 1:23-cv-00055 in the U.S. District Court for the Western District of Michigan, Southern Division.
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94 thoughts onArlo class action claims company falsely advertised security camera cloud storage
I have seven useless cameras and a boat load of li ion batteries…I was solld that the cameras have 7 days of recordings…now they don’t do anything
I totally agree. I have 5 Arlo cameras that no longer use the cloud storage. I purchased them because they said free storage for 5 days.
Same here Knowing that consumers have 7 days free. Thats why i invested in the Arlo System. So frustrating
This happened to me, too, just recently. As of June 27, 2025, I can no longer view any recordings. The app will show a number in my feed, but when I click on it, it only shows an ad from Arlo to subscribe. I’ve had my system since 2016 or 2017. 4 cameras and the base.
The case mentioned above was dismissed without prejudice because the plaintiff failed to timely file some documents, and it only covered certain states, anyway.
We need a nationwide class action on Arlo Technologies for this false advertising.
I cannot access my Arlo library on my app, though I know there are recordings. The app seems to have disabled my access since they had a free trial of special features (vehicle, animal or package recognition) in June 2025. Once that (forced update) trial ended, my library access stopped working. I have the smart hub vbm5000 they sold so I didn’t Have to have a subscription but I keep getting inundated and pushed to “subscribe”.
I Never had issues on the free trials with any of it, but Always have problems once off the trial. Seems very much controlled to try and force people to subscribe. I’ve had umpteen issues with them and there is no help because I’m not a monthly subscriber. Paying nearly $1000 for a camera system isn’t enough, they want “forever cash” now. Sickening!
I only bought these cameras because I thought I was getting a week of free storage as others I knew had, then I bought the hub when I found it wasn’t so. This was supposed to be my security system, now I can’t even see what trips the cameras without ejecting my SD card and plugging it into a computer which I cannot do away from home and I am afraid to do because the first hub I had fried two of my micro SD cards and I had to buy yet another, no reimbursement of the cards, just the hub.
Arlo is greedy and I cannot understand why they are allowed to go on treating customers this way. They don’t even respond to BBB complaints. I am beyond frustrated at the, in all intensive appearances, Ponzi scheme they are running.
ARLO system was terrible, wasted money on a system that did not work. Spent hours on the phone with customer service, had to pay a monthly service that I couldn’t even use, very fraudulent.
We live in Washington state. We have 5 cameras and the base station that we bought years ago for about $1000. Arlo just took away our library so we can’t see any history, only live. It is now worthless to protect our home, especially when we are away.
Update from Doug Hartz. Arlo changed the app/ website. I went online and found I was put on standby ( probably while they updated the website). I am back on line now with 2 days of recordings. Hope this lasts.
I noticed that my camera stopped recording this month.
I thought it was a technical issue and restarted my devices.
turns out my live cam works fine but still not recordings.
I want my moneys back!
I bought an arlo system and got a number on Google it said arlo support i called and got a fellow that help set my system up. He took me through the whole process and put the ” arlo support number” in my contacts list and after about a week of this guy getting in and out of my “security” i called the number on my app and they said they never helped me! He even offered me a good package deal and said I could pay a about $700.00 for a lifetime of monitoring and cloud for life, I agreed and paid him the money! To my utter shock when I did call the in app number and asked them a couple questions and they said they didn’t talk to me and would not honor my monitoring. And they said they never talked to me and told me I had been scammed and I argued that this guy knew their system better than them and they denied my lifetime support and told me to bad for your luck. I told them where I got the number online and they said it was not their’s and I warned them about this number and I keep checking the site and as far as I know it’s still there to this day. I am not very happy with my “security” “system” so much for feeling safe!
I live in Alaska and Arizona. I paid a $235 yearly subscription for 2 base stations and 5 cameras. During my contract period, they changed the App and now they say I can only have one base station and will need an additional subscription for the second base station. Can Arlo change the terms of my agreement during my paid contract period?