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A consumer says that Apple has used software updates, including iOS 14.5, 14.5.1, and 14.6, to damage iPhone models 11, 12, 12 Pro, and 12 Pro Max in a class action lawsuit filed Tuesday.
Lead plaintiff Andrew Crittenden seeks to represent iPhone owners nationwide in a class action lawsuit filed in California federal court. Crittenden says that updates to certain iPhones have damaged their processing speeds and causes their batteries to drain faster. He accuses Apple of releasing the updates, knowing they will cause damage.
“This case is about knowing and intentional damage inflicted by Apple through software updates, including (but not limited to) to iPhone models 11, iPhone 12, iPhone 12 Pro, and iPhone 12 Pro Max,” states the class action lawsuit.
Crittenden, a California resident, says he owns an Apple iPhone Pro Max. He says that he updated his mobile operating system, called “iOS,” as soon as the software became available. Crittenden says that Apple encourages users to update their iPhones to the latest operating system to help keep their devices secure; however, he says that after he updated his iPhone, he experienced slower performance and poor battery life.
Crittenden says that he is not alone and that within days of the Apple iPhone update being released, consumers complained of degraded performance and battery problems.
The class action lawsuit alleges that Apple knows the iOS update will result in problems for current iPhone users. In fact, the company relies on these problems, called “throttling,” in order to encourage consumers to purchase new and ever-more expensive iPhones.
The plaintiff accuses the tech giant of failing to acknowledge the problem even in the face of thousands of complaints by iPhone users who say that updates damaged their smartphones. Crittenden claims that it is in Apple’s own interest not to inform users that their devices will suffer if they download recommended updates.
Instead, claims the class action lawsuit, Apple lets users believe that poor battery life and failing performance is the natural result of an aging iPhone.
“Moreover, degrading device performance ahead of product launches may also allow Apple to drum up demand for faster phones with longer battery life. New iPhone models are typically launched every fall,” points out the complaint.
Apple has been accused of using updates to throttle older iPhones before. Several years ago, the company faced a number of throttling class action lawsuits after its iOS 11 update allegedly damaged the performance of smartphones and harmed battery life.
Crittenden wants to represent a nationwide Class of consumers who experienced problems with their iPhone 8 through the newest model after downloading iOS 14.5, iOS 14.5.1, or iOS 14.6. He accuses Apple of violating federal computer fraud laws, California consumer protection laws, and meddling with consumers’ iPhones.
The class action lawsuit wants Apple to pay damages, court, and attorney fees, as well as a court order stopping the company from releasing future harmful iOS updates.
Have you had trouble with your Apple iPhone update? We want to hear from you! Tell us about your experience in the comment section below!
The plaintiff is represented by Alex R. Straus of Milberg Coleman Bryson Phillips Grossman, PLLC.
The Apple iPhone Update Class Action Lawsuit is Crittenden v. Apple, Inc., Case No. 5:21-cv-04322 in the U.S. District Court Northern District of California San Jose Division.
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1,331 thoughts onApple Accused of Intentionally Damaging iPhones with Update in Class Action Lawsuit
Please add .me. constantly having problems with iphone.
Please add me
Please add me
Add me plz. Also i have an even bigger apple issue you need to take a look at. My husband got his first iphone in December. He will go to download new apps that say they are free yet they still make you agree to credit card charges in order to download. My husband thought nothing of this until about 400 went missing from our checking account that was paid to apple. Also he signed up for a bundle of services they offer for 1 set price. We caught them charging him that 1 set price of 15 as well as the cost of the 3 things in the bundle at their individual price of 10 each. We have also caught them hitting our debit card directly and then still going through our paypal like they were already paid. Ive probably disputed 30 charges since he got their crap 12 pro max phone
Add me plz and for me its times 4 as I bought 4 iphone pro max phones for my family. Also i have an even bigger apple issue you need to take a look at. My husband got his first iphone in December. He will go to download new apps that say they are free yet they still make you agree to credit card charges in order to download. My husband thought nothing of this until about 400 went missing from our checking account that was paid to apple. Also he signed up for a bundle of services they offer for 1 set price. We caught them charging him that 1 set price of 15 as well as the cost of the 3 things in the bundle at their individual price of 10 each. We have also caught them hitting our debit card directly and then still going through our paypal like they weren’t already paid. Ive probably disputed 30 charges since he got their crap 12 pro max phone
Please add me
Same here problems after updating iPhone ipad
I just got my sons iPhone less than a year ago. One of the phone he barely can hear out of it. It never stays charged and sometimes he sounds like robot. Both phones seem to not be able to get signal great anymore including mine. If it’s not dropping calls, or not loading at all.
Please add me.
I have been victim to this.
Add me
I currently have 6 iPhone phones in my household. Please add me.