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A class action lawsuit filed in April claims that a defect with LG and Kenmore refrigerators causes the appliances to fail within a few years of purchase. Consumers who have noticed their LG refrigerator not cooling may be able to pursue compensation from the manufacturer.
LG Refrigerator Class Action Lawsuit
According to the LG refrigerator class action lawsuit, defective compressors in LG and Kenmore refrigerators cause the appliances to stop cooling. Plaintiffs Gary S., Diane T., and Michael B. claim that this same defect caused each of their refrigerators to fail after just a few years. The plaintiffs say they purchased their LG refrigerators between September 2015, and June 28, 2016, with price tags ranging from $1,400 to $7,000.
Each of their refrigerators allegedly began failing within two years of the purchase date. When Gary noticed his LG refrigerator not cooling in December 2018, he says a Sears repair technician determined the refrigerator’s compressor to be the problem. It took three visits from multiple repair people to fix and replace the compressor, leaving him without a working refrigerator for a month, according to the lawsuit. He says he also spent several hundred dollars for the repair work and lost money by having to throw away spoiled food.
LG advertises its products as being long-lasting, including its refrigerators, which the company touts as having a 20-year life span. Gary and the other named plaintiffs claim that if they had known about LG’s defective refrigerator compressors, they would not have purchased the pricey appliances.
Another plaintiff claims that the technician who fixed his broken LG compressor said the part should have lasted at least 10 years.
The plaintiffs are seeking reimbursement for the costs associated with the compressor failure, including parts and repairs, spoiled food, and damages for the time spent without a working refrigerator.
Why is My LG Refrigerator Not Cooling?
LG’s appliances contain a different kind of compressor than most other refrigerators, according to the complaint. Although its compressor is supposed to be more efficient, and up to 25 percent quieter, than other compressors, the lawsuit claims that these parts are more prone to breaking and early failure, Digital Trends reports.
According to consumers and repair people, the compressor issue is widespread. An appliance repair business owner has called the LG compressor failure issue “a pandemic,” according to KUTV. Some appliance repair companies are now refusing to work on LG appliances.
If you own an LG or Kenmore refrigerator that has stopped cooling within a few years of purchase, you may be eligible to join or file a class action lawsuit and pursue compensation for your defective appliance.
The LG Refrigerator Class Action Lawsuit is Case No. 8:19-cv-00610, in the U.S. District Court for the Central District of California.
Join a Free LG Refrigerator Class Action Lawsuit Investigation
If you owned an LG or Kenmore-branded LG refrigerator that you purchased after Jan. 29, 2014 and it failed prematurely, you may qualify to join this LG refrigerator class action lawsuit investigation.
This article is not legal advice. It is presented
for informational purposes only.
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28 thoughts onWhy is My LG Refrigerator Not Cooling?
Bought LG refrigerator 3 days ago. The temperature is -23c. Please how do I change the temperature from negative 23? Thanks. I’m in Ghana.
Read the manual.
Bought a LG refrigerator from a local Sears store in March 2015. Stopped cooling November 2020. Called LG customer service and was told my refrigerator didn’t qualify for the class action lawsuit. They gave me a number for service in my area but that repair shop said LG gives out random numbers of repair shops that don’t work on them. Going to call again and not be as friendly. Like others have stated, I’m getting the run-a-round.
Purchased our LG fridge in 2017. About a week and a half ago, we noticed that the meat in our freezer started thawing out and the fridge was not as cold as it should be. It is also not producing any ice. Called LG last week, and a tech isn’t able to come out till this Friday! Had to throw out a bunch of food. We have not even had this fridge a full 3 years.
LFXS24623W stopped cooling, any suggestion? LG fridge bought in June 2015
My refrigerator lasted a little over three years. I’m having a hard time getting through to anyone… After two dayson the phone, and many phone numbers, I finally got a number that works to LG and they’re going to set up an appointment. I’m still waiting. I had to go out to buy a small freezer.
They have a reimbursement for a mini-fridge and a food loss reimbursement. Mine dies July 31 and I have their 800 customer service number but now the run around begins. I told them I wont go away they hope people get frustrated and give up. Nope not this girl.
What kind of fridge? Kenmore or Lg? Same thing happen to us our kenmore fridge went up do u have the number
How can I get added in this?
Purchase my LG fridge in 2016. Here in June 2020 the compressor went and I had to wait 2 weeks for them to fix it.
Same boat, I bought mine in 2018, and broken, have to wait 8 days to get a technician. In the middle of a pandemic and the food I have is gone. Great.
My LG freezer started thawing the refrig started warming down lost all my food in both compartments. Been waiting on repair service for 5 days. Purchased the LG 2015
We bought an LG from Lowe’s model number LBC22520SW/03 our freezer just stop freezing our food and we lost all our meat. I contacted LG and they said I will have to have a certified LG repair man come out and after reading all of this I am very concerned that they won’t be able to fix it. And it’s going to cost a fortune.
Recently had the compressor replaced but we lost money in spoiled food and small refrigerator we had to pirchase because the Seats repair service delayed coming out for months. Then when we called to get the small dollar amount for replacement of food stuff, we were denied because we didn’t know we were supposed to call within 30 days. I would like to know if another suit will be filed because this is an ongoing problem.
Very disappointed with our LG refrigerator..has been a pain in the neck since we bought it.first one was defective and they sent me another has not worked since we got it won’t defrost on its own spent alot of money on crap .would just like a awesome fridge that works without breaking .don’t buy lg ever..
My fridge will not cool nor will the freezer.