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This settlement is closed!
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Uber agreed to a $2.2 million class action lawsuit settlement with the United States Department of Justice (DOJ) to resolve claims under the Americans with Disabilities Act (ADA) that riders with a disability faced discrimination as the company charged them unfair wait fees.
The settlement benefits Uber users who opted into Uber’s wait time fees waiver program for riders with disabilities by May 12, 2022.
Uber is a rideshare company that allows riders to request a ride between locations. According to Uber’s website, riders may be charged per-minute wait time fees if they don’t board a vehicle within two or five minutes of arrival, depending on the ride type.
The DOJ accused Uber of violating the ADA by charging wait time fees to consumers who took longer to board a vehicle due to their disability. Uber allegedly failed to provide a “reasonable modification” for these riders as required by the ADA.
Uber hasn’t admitted any wrongdoing but agreed to a $2.2 million class action settlement to resolve claims from the DOJ. This includes a $50,000 penalty paid to the United States.
“People with disabilities should not be made to feel like second-class citizens or punished because of their disability, which is exactly what Uber’s wait time fee policy did,” Assistant Attorney General Kristen Clarke of the Justice Department’s Civil Rights Division said in the DOJ’s settlement announcement.
“This agreement sends a strong message that Uber and other ridesharing companies will be held accountable if their services discriminate against people with disabilities. The Civil Rights Division remains committed to enforcing the ADA and ensuring that people with disabilities can travel free from barriers and indignities.”
Under the terms of the Uber disability discrimination lawsuit settlement, class members can receive a credit to their Uber account.
Of the Uber ADA lawsuit settlement fund, $1.7 million will be allocated to disabled rideshare users who have filed a complaint against Uber’s policies; $500,000 of the settlement fund will be used to compensate individuals identified by the DOJ as harmed by Uber’s practices.
Exact account credits will vary but class members can receive twice the amount they were previously charged in wait time fees.
Uber has agreed to make changes to its business policies as part of the ADA discrimination lawsuit settlement. The rideshare company agreed to maintain its notification campaign to inform users of its wait time fee waiver program and provide an accessible way for riders to request refunds for wait time fees. The wait time fee waiver program allows riders to certify that they have a disability and will waive fees for these consumers as an ADA accommodation.
In order to receive benefits under the Uber ADA discrimination class action lawsuit settlement, class members must submit a release of claim form by April 24, 2023.
Who’s Eligible
Uber users who opted into Uber’s wait time fees waiver program for riders with disabilities by May 12, 2022.
Potential Award
Varies
Proof of Purchase
No proof of purchase applicable
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
04/24/2023
Case Name
United States of America v. Uber Technologies Inc., Case No. 3:21-CV-08735-WHA, in the U.S. District Court for the Northern District of California, San Francisco Division
Final Hearing
N/A
Settlement Website
Claims Administrator
Uber Technologies, Inc. – 7709
C/o Rust Consulting
P.O. Box 2599
Faribault, MN 55021-9599
Info@WaitTimeFeeSettlement.com
833-630-1409
Class Counsel
Kristen Clarke
Rebecca B Bond
Kevin J Kijewski
Cheryl Rost
Matthew Faiella
David W Knight
Megan E Schuller
Stephanie M Hinds
Michelle Lo
David M Devito
U.S. DEPARTMENT OF JUSTICE
Defense Counsel
Elizabeth A Coleman
UBER TECHNOLOGIES INC
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30 thoughts onUber ADA discrimination $2.2M class action settlement
I am an occasional driver. I drive a SUV/Van. I do not lift or assist the passenger in getting in, and do ask that they leave the mobility device outside the vehicle taking note on how it was left during the transfer.. I will fold the back seat down, if needed or practical, and load the device in the back, whole, no disassembly. On arrival, I unload and stage the device in the same-ish position as the beginning of the ride. My doors are driver controlled. I have only been asked to assist in boarding twice in 3 years, which I was glad to do. I have had MANY compliments on my service, and NEVER a complaint, save for the woman at a bar, that wanted to kneel on my seat, facing backwards and not wear a seatbelt, due to an elective rear end surgery. I refused the ride. No seatbelt, No ride. Uber agreed after seeing my dashcam footage.
I understand the frustration. you should let your driver know immediately that you have any device that may need loaded into their vehicle. that way you both can communicate and decide if that ride is a match for you. although it is a service some may not want to physically interact with an unknown person for many of reasons . people don’t like to wait because it’s more of a safety issue for them as well especially at night.
I’m hoping to start a class action suit against Uber for taking $9.99 out of my bank account each month for almost a year I really hadn’t checked my monthly statements but when I did I was wondering what was this $9.99 it was for something monthly they came up with I didn’t sign up for
I had uber and lyft drivers leave me saying my wheel chair was too big. it is tiny and comes apart into pieces. One left me 1 time, I ended up falling, the police came, then the next one would get me because of the police lights even know the officer said it was fine. I was coming home from a 3 week checkup from surgery, uber driver rolled through stop sign and we were broadsided. I didn’t file any legal action. I was charged for the ride. I had to call to get it waved. Is there something being done about uber and lyft drivers not wanting to take the rider because of a disablitity theysee? I use to put wheel chair, but had to wait hours no one would take the call. the rules have changed I think now that have to take whatever call their assigned. if the chair is folded next to my in a back seat we take up the space of one large person. it can also go into the trunk easily. I have an 11lb chair. They charged me for making a car one time which was ridiculous. i stopped having the energy to call for everything. probably over 300 rides in 2 years. another time they charged me for their driver not taking me. One of their drivers insisted I terminate the req because she didn’t want to take me. I would have been billed for it if it did. it got to the point where we (my children and I – separately usually to doctors I go often) book a car from each because I missed surgery checkup appointments because of drivers.
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