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This settlement is closed!
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T-Mobile has implemented an SMS refund program for current and former T-Mobile customers who may have incurred unauthorized charges for third party premium SMS (text message) services. If you paid for unauthorized premium text message services, you are entitled to a refund.
Premium SMS services are text messaging programs provided by third-party companies. These services included monthly subscriptions to services that provide text messages with sports scores, weather information, horoscopes or jokes. Some charges for these text messaging services were reportedly unauthorized by consumers. According to T-Mobile, premium text message services became active on customers’ accounts when they responded to a short code or entered their phone number at a company’s website.
T-Mobile has discontinued the Premium SMS Text Message services at the end of 2013, and the last bills showing a charge for these services were produced in February 2014.
Who’s Eligible
Current and former T-Mobile customers who incurred unauthorized Premium Text Message charges can participate in the T-Mobile refund program.
Note: Premium Text Message charges for charitable contributions, campaign donations, and inmates’ collect calls are not eligible.
Potential Award
T-Mobile customers who wish to claim a refund may submit a Claim Form for either:
- The amount of Premium Text Message charges you identify as unauthorized; or
- A flat amount of $40 to cover all Unauthorized Premium Text Message charges.
Proof of Purchase
To be eligible for benefits from the T-Mobile refund program, you must provide your name, mailing address, phone number and email address, as well as your T-Mobile account information.
If you are seeking a full refund for the unauthorized premium text message charges, you must submit an account summary or T-Mobile account records specifying any charges you did not authorize.
To help you make a Refund Claim for specific Unauthorized Premium Text Message charges, you can request a free account summary showing Premium Text Message charges (and credits, if any) charged to your T-Mobile account since July 2010. The deadline to request an Account Summary is April 30, 2015.
Claim Form
UPDATE: Viewers are reporting to Top Class Actions they they received a $40 credit within weeks of filing their claim. If you receive a credit, let us know in the comments section below!
UPDATE 2: On Feb. 1, 2017, the Federal Trade Commission announced that it will be issuingnearly $20 millionin refund checks to more than 617,000 T-Mobile customers who were subjected to unwanted third-party charges.
Claim Form Deadline
6/30/2015
Case Name
N/A
Final Hearing
N/A
Settlement Website
http://www.t-mobilerefund.com/index
Claims Administrator
Premium Text Message Refund Program
P.O. Box 35126
Seattle, WA 98124-5126
T-MobileRefund@gcginc.com
1-855-382-6403
Class Counsel
N/A
Defense Counsel
N/A
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38 thoughts onT-Mobile Premium SMS Text Message Refund Program
I received a check within a few weeks of filing my claim, but today I received a letter the claim administrator stating that my claim cant be processed because its incomplete. Maybe this is one of the websites I had trouble with & I had to resubmit…whatever the case may be…I received $40 many months ago.Thanks Top Class Actions
Is anyone out there having difficulty getting the $40? I haven’t had T-Mobile for over a year, explained it to the refund admin and was told that T-Mobile has to let them know 1st before they can process a check. No one from the refund admin, T-Mobile or another org (unclaimed property service) can tell me how $40 can be credited to an acct that hasn’t existed for 15 months. 2 calls to T-Mobile and both times I was told that the refund admin had been contacted letting them know the account was closed. Now I have the refund administrator giving me the link to sign up to see if I qualify when I have the letter they sent.
received check 3/21/2015
I filed a claim over a month ago and have not received a thing. I am no longer a T-Mobile customer. I got fed up with so many different mistakes on my bill and having to deal with bad customer service.
Have you received the refund yet?
What if I can’t remember my old number
My husband and i never received ours and we fillled out the paper work twice and called twice to see if our address was updated
I got a check for 40.00.
Its been 2 weeks and I still have not received my itemized summary. Does anyone have any idea how long this takes to get?
I put in for an itemized list , it came out to 497 dollars believe it or not. When I checked the status it said it was validated, but I still haven’t gotten a check.
You would not get a check on the same day!!!
sms text refund
Do you request that itemized/account summary from tmobile?
I filed a claim under the impression that I would receive a $40.00 reimbursement for the three lines that I have but I was informed that I would get a credit toward my bill. I am reply to the new up date whether or not I received a check or a credit toward my service. I did receive a credit when I thought I was getting a check back . the information on the webs is misleading.