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This settlement is closed!
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Six Continents Hotels Inc. has agreed to pay $11.7 million to settle a class action lawsuit alleging it recorded and monitored telephone calls to its toll-free reservations and customer service lines without notifying the callers, in violation of California law. If you lived in or were located in California and called one or more of Six Continents’ hotels on a toll-free number and spoke to a representative between March 1, 2011 and July 18, 2012, you could be entitled to a cash payment from the class action settlement.
The Six Continents call recording lawsuit was filed in September 2012. The plaintiffs alleged they placed phone calls to Six Continents’ toll-free numbers to inquire about the hotels’ rates and reservations. According to their class action lawsuit, they provided sensitive personal information (such as credit card information) during the calls, and they were never informed during the call that the conversation was being recorded.
Six Continents has denied the allegations but agreed to settle the call recording class action lawsuit to avoid the uncertainty and cost associated with litigation. The Six Continents call recording settlement was preliminarily approved on June 30, 2015.
UPDATE: According to the settlement website, checks will be mailed out no later than Apr. 22, 2016. If you filed a timely and valid Claim Form keep an eye on your mailbox, your pay-out should be arriving soon!
UPDATE 2: On Apr. 25, 2016, Top Class Actions readers started receiving settlement checks worth as much as $245.98.
Who’s Eligible
You are a Class Member of the Six Continents call recording settlement if, while residing or located in California, you called one of the following hotels on a toll-free number between March 1, 2011 and July 18, 2012 and spoke with a representative:
- Priority Club Rewards
- Holiday Inn
- Holiday Inn Express
- Crowne Plaza Hotels and Resorts
- Intercontinental Hotels and Resorts
- Staybridge Suites
- Candlewood Suites
- Hotel Indigo
Potential Award
$100 (estimated). The actual amount each claimant receives may be higher or lower depending on the total number of claims that are filed. The payment to any individual claimant will not exceed $5,000, no matter how few Class Members file claims.
Proof of Purchase
N/A
Claim Form
Claim Form Deadline
12/14/2015
Case Name
McCabe, Simpson & Sarabia v. Six Continents Hotels Inc., Case No. 12-cv-04818-NC, in the U.S. District Court for the Northern District of California
Final Hearing
2/3/2016
Settlement Website
www.HotelCallRecordingSettlement.com
Claims Administrator
McCabe v. Six Continents Hotels Inc. Class Settlement
c/o Heffler Claims Group, Claims Administrator
P.O. Box 1040
Philadelphia, PA 19102-1040
1-888-972-6585
Class Counsel
Eric A. Grover
KELLER GROVER LLP
Scot D. Bernstein
THE LAW OFFICES OF SCOT D. BERNSTEIN
Defense Counsel
Edward D. Totino
DLA PIPER LLP
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59 thoughts onSix Continents Hotels Call Recording Class Action Settlement
I did not get my settlement check. I just recieved a notice saying my check for $245.98 was mailed on 4/22/16 and was not cashed. If i didn’t get it to call but the number is not monitored or for checks not recieved. A stop payment on my check I never recieved will happen on the 21st I July. I don’t think tgey mailed it. I have no way of contacting. Help?
Call the heffler claims group directly at 1855-711-8800
I also received the same letter And am unable to reach anyone either. Only have to the 21st and all the numbers lead to a recording. If anyone has any ideason how to reach the administrator please let me know. I noticed others have received the same postcard. So, if anyone is successful in contacting them please post the info. Seems very strange that they notified us so late that the checks haven’t been cashed and that we need to call them to reissue a check with no way to reach them on the numbers they provided. Help!!!!!! Any info would be greatly appreciated.
Exactly Liz I find this to be very strange this 1-888-972-6585 is nothing but a recording you cannot leave a message or even speak to a live person.
Received mail saying I haven’t cashed the check that was mailed to me on April 22nd ? I never recieved this payment they gave me a 1800 number to call for a replacement check but I get a recording where I can’t leave a message or request a replacement check.
My wallet was stolen and the check was also in it , what do I need to do to get another check?
Received my settlement check, having trouble cashing because they can’t verify. The fone number, I have is just for information. 18889726585. Do anyone have a real number?So I can get my moneys?
You dont need a phone #. These are legit checks and can be cashed or deposited anywhere. We are not talking about $1000s here.
Where did u cash it?
Trying+to+cash+my+settlement+✔+$245.98+and+they+want+a+fone+number+to+verify+the+✔+and+the++do+anyone+know+a+number++to+call?+This+number+1-888-972-6588+is+just+a+recording?+Riverside.
$245.98 in Southern California!!! Woowhoo
NORTH DAKOTA CHECK TODAY
245.98
Thanks Wells Fargo said it wouldn’t scan.. I Dont if they’re lying or what but thanks