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A smartphone with the Electronic Arts logo on the screen surrounded by gamepads.
(Photo Credit: Sergei Elagin/Shutterstock)

Electronic Arts Website Accessibility Class Action Lawsuit Overview: 

  • Who: Rafael Cordero filed a class action lawsuit against Electronic Arts Inc. 
  • Why: Cordero claims Electronic Arts has failed to design its website in a way that would make it fully accessible and independently usable for blind and visually impaired individuals. 
  • Where: The class action lawsuit was filed in New York federal court. 

Electronic Arts fails to design and maintain its website so that it can be fully accessible for blind and visually impaired individuals, a new class action lawsuit alleges. 

Plaintiff Rafael Cordero claims Electronic Arts’ website is not independently usable for blind or visually impaired individuals who use screen-reading software to browse the internet. 

“Unless websites are designed to be read by screen-reading software, blind and visually-impaired persons are unable to fully access websites, and the information, products, goods and services contained thereon,” states the Electronic Arts class action.

Cordero, who is blind, wants to represent a nationwide Class and New York subclass of legally blind and visually impaired individuals who have been denied access to the “equal enjoyment of goods and services” on Electronic Arts’ website. 

Electronic Arts Website Allegedly Has Multiple Access Barriers

The Electronic Arts website has multiple access barriers for blind individuals using screen-reading software, including a failure to be able to navigate, read item descriptions, or read an item’s price, according to the Electronic Arts class action.

Cordero says these accessibility issues remain on Electronic Arts’ website to this day, preventing him from purchasing certain “goods and/or services.” 

“Due to Defendant’s failure and refusal to remove access barriers to its website, Plaintiff and the Class have been—and currently are—denied equal access to the website and the goods and/or services offered thereon,” the Electronic Arts class action says.

Cordero claims Electronic Arts is in violation of the Americans with Disabilities Act and the New York City Human Rights Law

The plaintiff is demanding a jury trial and requesting declaratory and injunctive relief along with statutory, actual, and punitive damages for himself and all Class Members. 

A similar class action lawsuit was filed against Russell Stover earlier this month by a consumer claiming the company failed to make its website fully accessible to blind and visually impaired individuals. 

Have you been denied equal access to Electronic Arts’ website? Let us know in the comments! 

The plaintiff is represented by Edward Y. Kroub, Jarrett S. Charo, and William J. Downes of Mizrahi Kroub LLP. 

The Electronic Arts Website Accessibility Class Action Lawsuit is Cordero v. Electronic Arts Inc., Case No. 1:22-cv-04282, in the U.S. District Court for the Southern District of New York.


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6 thoughts onElectronic Arts’ Website Not Independently Usable For Blind, Visually Impaired, Says Class Action

  1. Marsha Tyszler says:

    I have experienced issues with using my screen reader on the EA site. When can we join this class action suit?

    I would also like to add that screen readers are not just used by people who have visual disabilities. The suit should include:

    — people with brain injuries who may have an easier time with screen reading tech due to better aural comprehension vs. reading comprehension.

    — people with neurological and other medical diagnoses that cause extreme exhaustion, chronic pain, etc. that make processing written information difficult. These people find it easier to listen and many use screen readers to help with web browsing.

    — migraines and other types of extreme chronic pain that make looking at the screen painfully impossible and worsen other symptoms. Many of these people prefer screen readers to avoid triggering the onset of pain from light and stimuli on the screen and may prefer screen readers instead.

    — other types of disabilities that might lead people to use screen readers.

    Although I have had diagnosed diplopia since 1991 at age ten, I’ve also developed medical issues from both accidents and illness that fall into all of the above categories. I frequently use screen readers for all of my medical issues.

    That being said, the suit should be inclusive of ANYONE with a documented illness/disability where it may be medically necessary to use a screen reader who has had difficulty using the various consumer websites. I hope the suit can be revised because it is an unfortunate assumption that people who have visual impairments are the only people who rely on this technology.

  2. Melissa cuevas Cuevas says:

    Add me also

  3. Heather says:

    Add me

  4. Mike Sizemore says:

    Please add me.

  5. Quarbeth says:

    Add me

  6. Lisa Holt says:

    Please add me

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