Six Flags Class Action Seeks Unlimited Pass Refunds

A customer has filed a class action lawsuit saying that Six Flags amusement park is not honoring its contracts with season ticket holders by placing restrictions on park access in light of the coronavirus outbreak.

Because of the park’s change in policies, the pass holder argues that Six Flags should refund customers who purchased season tickets.

The Six Flags COVID-19 ticket refund class action lawsuit was filed by Krystal Forbes who says that on Sept. 28, 2019, she purchased four season tickets for the 2020 park season. Allegedly, she bought them online for $393.80 under the belief that there would not be restrictions on how often she could use the passes.

However, Six Flags reportedly closed its parks in an effort to help slow the spread of the coronavirus. She says that now, the park is making plans to reopen, with modifications that will continually help slow the spread of the coronavirus. These restrictions include that visitors must register to visit the park on certain days. The park will reportedly limit the number of visitors that can attend each day. Additionally, visitors must wear face masks to enter the park.

She says that she did not receive any updates from Six Flags about the new restrictions placed on season ticket holders. Instead, she only discovered on the amusement park’s website that new restrictions had been put in place in light of the COVID-19 pandemic. 

According to Forbes, she discovered on the website that reservations were necessary for season ticket holders to enter the park. In her eyes, these restrictions are incompatible with the previous terms of the season tickets that she purchased. 

Allegedly, where season ticket holders were previously promised unlimited visits to the park, now the ticket holders must limit their visits, because they must register in advance, and might not be guaranteed a spot at the park on the day that they which to attend.

The Six Flags coronavirus policy class action lawsuit then goes on to take issue with the requirement that all visitors wear a mask.

Forbes calls it impractical, both for her family and for other visitors.

She notes that her daughter is asthmatic, and that she is not able to wear a mask for a long period of time. Allegedly, her daughter’s ability to wear a mask is further reduced in the heat.

Speaking to the feasibility of the mask requirement in general, Forbes argues that it is not practical to require amusement park visitors to wear masks as many activities at the park would cause the mask to fly off.

Otherwise, visitors attempting to eat food or drink beverages offered at the park would also have to remove their masks to do so.

Forbes argues that these safety measures are so impractical that the park should have been closed for the remainder of the season or until the threat of COVID-19 had passed. She goes on to argue that ticket holders should have then been offered a refund for their tickets.

However, this was allegedly not the case. Forbes says she contacted the company and asked for a refund, but was denied one. She claims that the company has refused refunds to season ticket holders across the board, though the value of a season ticket has greatly decreased since the start of COVID-19.

The Six Flags amusement park COVID-19 closures class action lawsuit asserts that the company refused to fully close the park and refused to offer refunds in an attempt to profit from the COVID-19 pandemic.

Allegedly, the company has taken customers’ money without providing the service for which they paid — unlimited visits to the park in a way that is feasible. However, the restrictions in place have made visits difficult, limited, and impractical, says Forbes.

Six Flags’ refusal to offer refunds has reportedly left consumers with no option but to accept the poor deal that they have been left with. Forbes seeks compensation for herself and all other similarly affected consumers.

This is not the first time that Six Flags has faced similar claims — other customers have vied for COVID-19 refunds from Six Flags, as well.

Have you had difficulty getting refunds for events or services canceled due to the coronavirus? Share your experiences in the comments below. 

Forbes is represented by Amy L.B. Ginsburg of Kimmel & Silverman PC.

The Six Flags Ticket Refund Class Action Lawsuit is Krystal Forbes v. Six Flags Great Adventure LLC, et al., Case No. 1:20-cv-06873, in the U.S. District Court for the District of New Jersey.

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