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A customer has filed a class action lawsuit saying that Six Flags amusement park is not honoring its contracts with season ticket holders by placing restrictions on park access in light of the coronavirus outbreak.
Because of the park’s change in policies, the pass holder argues that Six Flags should refund customers who purchased season tickets.
The Six Flags COVID-19 ticket refund class action lawsuit was filed by Krystal Forbes who says that on Sept. 28, 2019, she purchased four season tickets for the 2020 park season. Allegedly, she bought them online for $393.80 under the belief that there would not be restrictions on how often she could use the passes.
However, Six Flags reportedly closed its parks in an effort to help slow the spread of the coronavirus. She says that now, the park is making plans to reopen, with modifications that will continually help slow the spread of the coronavirus. These restrictions include that visitors must register to visit the park on certain days. The park will reportedly limit the number of visitors that can attend each day. Additionally, visitors must wear face masks to enter the park.
She says that she did not receive any updates from Six Flags about the new restrictions placed on season ticket holders. Instead, she only discovered on the amusement park’s website that new restrictions had been put in place in light of the COVID-19 pandemic.
According to Forbes, she discovered on the website that reservations were necessary for season ticket holders to enter the park. In her eyes, these restrictions are incompatible with the previous terms of the season tickets that she purchased.
Allegedly, where season ticket holders were previously promised unlimited visits to the park, now the ticket holders must limit their visits, because they must register in advance, and might not be guaranteed a spot at the park on the day that they which to attend.
The Six Flags coronavirus policy class action lawsuit then goes on to take issue with the requirement that all visitors wear a mask.
Forbes calls it impractical, both for her family and for other visitors.
She notes that her daughter is asthmatic, and that she is not able to wear a mask for a long period of time. Allegedly, her daughter’s ability to wear a mask is further reduced in the heat.
Speaking to the feasibility of the mask requirement in general, Forbes argues that it is not practical to require amusement park visitors to wear masks as many activities at the park would cause the mask to fly off.
Otherwise, visitors attempting to eat food or drink beverages offered at the park would also have to remove their masks to do so.
Forbes argues that these safety measures are so impractical that the park should have been closed for the remainder of the season or until the threat of COVID-19 had passed. She goes on to argue that ticket holders should have then been offered a refund for their tickets.
However, this was allegedly not the case. Forbes says she contacted the company and asked for a refund, but was denied one. She claims that the company has refused refunds to season ticket holders across the board, though the value of a season ticket has greatly decreased since the start of COVID-19.
The Six Flags amusement park COVID-19 closures class action lawsuit asserts that the company refused to fully close the park and refused to offer refunds in an attempt to profit from the COVID-19 pandemic.
Allegedly, the company has taken customers’ money without providing the service for which they paid — unlimited visits to the park in a way that is feasible. However, the restrictions in place have made visits difficult, limited, and impractical, says Forbes.
Six Flags’ refusal to offer refunds has reportedly left consumers with no option but to accept the poor deal that they have been left with. Forbes seeks compensation for herself and all other similarly affected consumers.
This is not the first time that Six Flags has faced similar claims — other customers have vied for COVID-19 refunds from Six Flags, as well.
Have you had difficulty getting refunds for events or services canceled due to the coronavirus? Share your experiences in the comments below.
Forbes is represented by Amy L.B. Ginsburg of Kimmel & Silverman PC.
The Six Flags Ticket Refund Class Action Lawsuit is Krystal Forbes v. Six Flags Great Adventure LLC, et al., Case No. 1:20-cv-06873, in the U.S. District Court for the District of New Jersey.
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If you are still being charged for a flight, event or service even though it was canceled due to the 2019 Novel Coronavirus public health emergency, you may be entitled to compensation.
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196 thoughts onSix Flags Class Action Seeks Unlimited Pass Refunds
Please add me as well, 2 gold memberships. The last time I went was in December and don’t plan to go back because of COVID. I just want the months of February to July refunded.
How can I be added to this Class Action Lawsuit also. I am receiving the same information from Six Flags in Maryland
PLEASE ADD ME TO THIS! I was looking into starting my own class act lawsuit & thankfully stumbled upon this. I have (2) Diamond Elite memberships (the highest of memberships/benefits) & (2) dining passes. I chose my membership & benefits based off my needs & I informed Six Flags the additional benefits they’re offering I have no use for as i already purchased the ones I wanted & would use.. if i wanted additional perks i would have got them upon signup. Plus With the recent closure & the restrictions upon reopening, those benefits do not equal the amount of money I was charged for since Covid park closure. I requested a full refund & an extension of my membership but was denied as they have a “no refund policy”. i requested them to send me the documentation that confirms that policy under these circumstances and/or documents I signed to confirm such. Its ridiculous the amount of money so many of us spend with our memberships PLUS while at the park & think of all the millions of people they still collected 100% of the money during this time & many will not even fight, some may attempt but once denied leave it as is & then so Six flags just banks off all the money from people who are struggling during this time when they weren’t even open for business! & when open, their restrictions still wont allow us to fully use all of our benefits, the benefits we originally signed up & agreed to!! Not these adjusted on their terms benefits. For those who requested refunds & membership extensions due to COVID should be granted those refunds, in addition to membership extensions for the time of closure as well as discounted monthly prices for the duration they’re opened with COVID restrictions, bc even though open, those restrictions still will not allow many, if not all, of us to get our complete 100% use off all benefits, perks, “unlimited” access etc that we purchased & agreed to. Although they cant help COVID happened, they need to properly accommodate their members accordingly as we shouldn’t be paying for memberships & services we agreed to but aren’t able to use & adding additional perks/benefits doesnt help most people as they wont even be able to use them, especially with w/e restrictions they have set. Rant over, Looking forward to updates on this!!
Add me to this also. I bought 4 season passes and asked for a refund that was refused. I was told 2020 pass holders can come in 2021 for thre number of days they were closed…. I refuse top go to a theme park in the summer time and wear a mask…Its ridiculous. How do we know next year won’t be the same??
So we disabled our card when we realized they wouldn’t let us pause as promised. We are now getting harassed past 6pm in the afternoon from a personalized six flags debt collection company. Get this to they won’t let you cancel your subscription unless you pay them, i can’t use my pass unless i pay them, but yet they continue to add charges to my account every month… Including a$30 free for late payment…. For something i have told them countless times i want to cancel as they can’t up hold their end of our agreement.
Please add me to this. Been getting charged every month since the pandemic started to no avail. Six Flags Magic Mountain refuses to refund our money, only offers to upgrade which if I wanted to do, I would have bought on the first place.
And me to the claim as well 4. Season pass. I’m paying monthly. With the. Six flags. Closed in. California
Add me in the claim for gurnee mills il location. I camt even get a human on the phone to talk. Our location is still completely closed.
Please add me to this. I have a membership that they refuse to cancel. They just promise to upgrade me for the time the park was closed. But I already had the highest tier membership. How are you going to upgrade that?!?
Add me please. 4 season passes. I am in NY. Our two locations are not open and I cant travel outside the state due to mandatory quarantine upon reentry.