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A class action lawsuit filed against the owners of Legoland claims that Merlin Entertainments should have refunded customers for tickets in light of COVID-19 closures.
The Legoland ticket refund class action lawsuit was filed by Joyce Case who says she purchased tickets to Legoland California but was unable to use them due to coronavirus cancellations.
She says that she and thousands of other Legoland customers were financially injured by Merlin Entertainments, who failed to refund customers for tickets that became useless after attractions were closed including Legoland, Madame Tussauds, Short Breaks, San Fransisco Dungeon, and others.
Case explains that Merlin Entertainments is the second largest visitor attraction operator, second only to Disney. Allegedly, this position gives it immense power in the market of attractions, and last year alone, it generated more than $2.2 billion.
Like many other entertainment venues, Merlin Entertainments was forced to close Legoland California and its other venues to help slow the spread of the coronavirus, says Case. Allegedly, many venues offered refunds to ticket holders if the attraction to which they had purchased tickets had been canceled.
However, Legoland reportedly did not refund customers for tickets, memberships, or vacation packages that were affected by the coronavirus. In doing so, Case asserts that Merlin Entertainments wrongly passed off the costs of the coronavirus on to its customers.
Additionally, she claims that the company breached its contract with her, with other Legoland visitors, and with visitors across its many attractions.
She notes that the terms and conditions of Merlin’s visitor contracts at Legoland and other locations, if the company cancels or is unable to perform its obligations, they must “accept customer cancellations and refund all monies paid by the customers.” In Case’s eyes, the cancellations implemented in light of the coronavirus fall well within the refund and cancelations terms set forth by the company.
According to the Legoland class action lawsuit, Merlin Entertainments was fully capable of offering refunds to customers, but chose not to in the interest of its own profits.
Case stresses that Merlin Entertainments is extremely profitable. She notes that the eight Legoland theme parks in California and other parts of the world generated an estimated revenue of around $830 million and profits of around $227 million just last year.
Not only does Merlin fail to refund one-time tickets purchased by customers, alleges the Legoland refund class action lawsuit, the company also continues to charge regular membership fees and vacation packages despite not providing any of the services advertised.
Case explains that some visitors purchased annual memberships, that can either be paid annually or monthly. Allegedly, customers who paid up-front, not monthly, have been offered one concession during COVID-19 cancelations, which is that their membership will be extended one month for every month that the park is closed.
In the case of pass holders paying monthly, their monthly payments are being suspended from April 1, 2020 until the park opens. For customers with tickets for specific dates, they are being offered vouchers that will give them access to the park on another day for the rest of 2020.
However, the Legoland closures refunds class action lawsuit asserts that this compensation is not sufficient. The plaintiff notes that no voucher or extension gives a consumer the flexibility of a refund. Instead, she argues that forcing a customer to accept a voucher or an extension of a membership makes them accept a benefit that they did not necessarily want, and did not agree to when they first made a purchase.
Case asserts that Merlin’s failure to refund customers for tickets, memberships, and vacation packages purchased to visit Legoland and its other attractions financially injures customers.
She says that she would not have purchased tickets to Legoland if she had known that she would not be able to use them and could not receive a refund. She asserts that many other customers with vacation passes, tickets, and memberships to Merlin’s attractions feel similarly, and were similarly financially injured. She seeks damages on behalf of herself and all similarly affected customers.
Did you purchase tickets or memberships that you could not use because of COVID-19 closures? Were you offered a refund? Get legal help here.
Case is represented by Robert Teel of the Law Office of Robert L. Teel; and by Robert A. Marron and Michael T. Houchin of Law Offices of Ronald A. Marron APLC.
The Legoland COVID-19 Closure Ticket Refund Class Action Lawsuit is Joyce Case v. Merlin Entertainments Group US Holdings Inc., et al., Case No. 3:20-cv-01049-BEN-MSB, in the U.S. District Court for the Southern District of California.
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One thought on Legoland Class Action Says Ticket Holders Owed For Closed Attractions
Having similar issue at NY legoland. Pass was sold as unlimited entry. Forced to make Three reservations because of Corvi19. Almost all dates gone for pass holders. But if I am buying Daily tickets full month is opened.