Jessy Edwards  |  February 24, 2021

Category: Covid-19

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SnapNurse is facing a class action alleging it is not paying its healthcare workers properly.

A Pennsylvania healthcare worker is suing SnapNurse — an agency that connects nurses and healthcare facilities —  in a class action lawsuit alleging she and other workers weren’t properly paid under federal labor laws.

Plaintiff Erica Ramirez filed the proposed class action complaint in the Northern District of Georgia Tuesday, stating Snap had breached both the Fair Labor Standards Act (FLSA) and Georgia contract law in its dealings with her and other healthcare providers during the pandemic.

“It is upon information and belief that this also happened to hundreds of healthcare providers who made themselves available for work,” the lawsuit said.

Ramirez said SnapNurse contracts with hundreds of facilities across the United States. If a healthcare provider meets Snap’s requirements, it contracts them out to facilities throughout the country who are in need of temporary healthcare providers.

“During the COVID-19 pandemic, healthcare providers became more in demand. Snap became a useful resource for entities throughout the country who needed healthcare providers.” 

Ramirez signed on with Snap in Aug. 2020 and was contracted to a job in Fort Lauderdale. 

She said she was told to drive from her home in Pennsylvania, instead of flying, and left on Aug. 21, arriving Aug. 22. She claims she was not reimbursed for her travel or accommodation, and when she got to the worksite there was no work for her.

Ramirez said Snap guaranteed to pay her for 48 hours of work, regardless of whether the healthcare facility needed her for 48 hours when she arrived. 

According to the class action, Snap guarantees that healthcare providers will be paid at least a certain amount of time regardless of whether the facilities end up using the provider’s services, to make it worthwhile for nurses to travel, sometimes cross-country.

“Snap would not be able to provide healthcare providers unless it provided this guarantee because it would not be financially beneficial for a healthcare provider to travel to another state without a guarantee that it would be provided pay for their services,” the suit stated.

“In spite of these contracts with healthcare providers, it is upon information and belief that Snap does not provide pay for the guarantee it contracted with each healthcare provider in violation of its contract.”

The class action is suing SnapNurse under the FLSA on behalf of all employees who were contracted to provide temporary services but were allegedly not reimbursed for travel time and expenses, or were not paid for the guaranteed hours promised, allegedly in breach of Georgia contract law.

Ramirez is seeking to have the class certified and designated a FLSA collective action, in addition to compensation for unpaid wages and overtime, compensation for unreimbursed travel and lodging, costs, damages, an injunction preventing SnapNurse from violating the FLSA, and a trial by jury. 

Meanwhile, as the pandemic drags on, consumers are seeking legal help in its wake, with coronavirus lawsuits filed over a variety of issues including price-gouging, business interruption insurance, impact on workers, impact on voters, and more. See the latest lawsuits here

Have you worked for SnapNurse? Let us know your experience in the comments. 

The plaintiffs are represented by Gary F. Easom of The Easom Firm. 

The Snap Nurse FLSA Class Action Lawsuit is Erica Ramirez v. Snap Nurse, Inc., Case No. 1:21-cv-00762-AT, in the United States District Court For The Northern District Of Georgia. 

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21 thoughts onSnapNurse Healthcare Workers Weren’t Properly Paid, Class Action Alleges

  1. Lisa says:

    I was not paid for the guaranteed hours I was promised…or the duration I was promised…I was supposed to get a stipend for my last week but they shorted me on that too.

  2. Sandy says:

    I was canceled on a contract in CA in Jan 2021 shortly after arriving, was not given the opportunity to speak to a supervisor, etc not reimbursed for Uber rides after they relocated us to another city. Never paid for completing online courses “required” prior to starting a contract.

  3. Terri says:

    Snapnurse owes me so much money, wages and reimbursements totaling several thousands. I followed their arbitation clause and presented factual documentation verifying my claim of monies due me. Needless to say, they haven’t paid the balance due.
    Such an upset to be treated and totally disregarded. These travel agencies funded with fema monies take advantage of the government and most importantly healthcare workers who worked for them.

  4. Tracy K says:

    I am in the same boat, worked with Snapnurse in CA and LA and have had contracts cut short and not paid for the contracted 60 hours.

  5. Jennifer Kim says:

    I got my first assignment from SnapNurse, the facility in Northern California for about a month. The duration of the assignment has been extended to 4/2. However, the recruiter placed me in a new location without notifying me. The new facility is 24 miles away and no mile reimbursed. I didn’t want to drive more than 50mils daily to the new location and my extended contract is the same facility. The recruiter said that if I don’t want to work in a new place, I can leave whenever I want. The next day, the account manager called and said that the facility had a less number of patients and that only one nurse was needed at the site, and that my assignment was ended on March 5th. It was confirmed that the facility did not request nurses to work elsewhere, nor did it request only one nurse. A few days ago I got a text from Snapnurse saying they needed a nurse at the same location where I worked.
    Everything they said was a lie. I have sent a complaint to the support group and HR about this, but have not received anything yet. A one-time mileage of $600.00 reimbursement has not yet been approved.

  6. Juliana says:

    I didn’t get paid for 24.5 hours, l made a lot of phone calls/ text to them and still have not gotten paid. Could you please get in touch with me? Thanks

  7. Amber says:

    We literally sat in the hotel hall for several hours waiting for “onboarding” then was sent back to our hotel room to wait even longer only for my recruiter to tell me that we weren’t getting paid for any of that. She then told me that the pay wouldn’t start until after onboarding was complete. I have now been fighting for almost a month for compensation for this. I would highly discourage anyone from working for SnapNurse.

  8. Lindsy Fort says:

    I am in the process of filing a court claim now. Would live to have someone reach out to me to speak

  9. Sharn says:

    Not only have i not been paid. No one seems to give two cents. I did not get paid last year for my expenses. Snap is by far the WORST travel company. I want in on this lawsuit. My timesheet kept being denied and kick back because of things they were changing. they stopped paying for our hotel recently and no one decides to let us know anything\, they stropped providing transportation as they said in there contract.

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