UPDATE:
- This case was dismissed July 26, 2021.
Wyndham timeshare owners have filed a class action lawsuit against the company, accusing it of lying to customers about benefits and subjecting them to aggressive marketing tactics to get them to purchase useless points.
In the most recent Wyndham Vacation Resorts class action lawsuit, timeshare owners David and Thea DuBose say the company defrauds customers both before they sign on to a timeshare and after they have already purchased one.
They claim the company touts that the timeshares are offered at attractively low prices and destinations around the world will be available to timeshare owners. However, the customers say that in reality, it is almost impossible to book a stay at one of Wyndham’s destinations, and it would be cheaper to pay cash for a vacation.
The DuBoses are Georgia residents who say they made their purchase of a Wyndham timeshare on June 23, 2016, in Florida.
They say that while they were on vacation in Panama City, Florida, a Wyndham representative offered them a gift card and encouraged them to attend a timeshare sales presentation.
They explain that they were told the meeting would last only 90 minutes, but instead, the meeting lasted almost all day.
Additionally, a Wyndham sales representative was supposedly assigned to sit with them “on a one-on-one basis” throughout their time at the resort.
Allegedly, the company made a range of fraudulent sales pitches, telling the couple they would “never have to pay for another vacation for the rest fo their lives,” and would save tens of thousands of dollars.
They say the representatives told them they would have access to resorts around the world, particularly at the new Rio Mar, Puerto Rico, resort.
The couple goes on to say they were told they would be able to leave their timeshare to their children.
They were also supposedly told they could resell their points or could make money from the points by renting them.
Allegedly, after being made these offers, they were informed that the offers were being made for one day only.
However, the DuBoses say the offers were misleading for a range of reasons.
They state that points expire annually if they go unused, and timeshare owners are charged maintenance fees that increase regularly. Also, significantly, using their Wyndham points is more expensive than booking a vacation through another, non-Wyndham company.
They also state that frequently, many destinations are not available to timeshare owners because most of the resort space is not given to timeshare owners to use.
The Wyndham timeshare false advertising class action lawsuit says these misrepresentations are the same ones fed to many other customers during the timeshare purchasing processes, even after they purchase.
The DuBoses cite complaints made by other customers, including customers who say they were subjected to extensive pushy sales tactics after they purchased their timeshares.
Allegedly, when they visited resort locations, the customers were required to attend “Owner Update” meeting to access certain amenities. They were allegedly told these meetings would last only 90 minutes, when they really lasted all day.
The Wyndham timeshare owners say that instead of mere updates, these meetings were an effort to get timeshare owners to shell out more money for more points or to access various amenities.
Customers say they felt cornered into buying more points and spending more money because the company made concerted efforts to prevent them from leaving the meetings, and made sure the customers had spent a certain amount of time at the meetings to receive benefits.
Previously, the DuBoses filed a class action lawsuit against Wyndham over these claims in Illinois, but it was dismissed because the court determined that the couple lacked jurisdiction in Illinois.
Now, the couple has filed in Delaware and assert that their claims are timely, per the terms of their contract with the company.
This is not the first time Wyndham has faced claims that the company misleads and takes advantage of customers.
In February, customers filed another Wyndham class action lawsuit similar to the DuBoses’.
Have you ever had a timeshare? Did you have a good experience? Tell us in the comments below.
David and Thea DuBose are represented by Herbert Mondros of Margoolis Edelstein; Howard B. Brossnitz of the Law Offices of Howard B. Prossnitz; and Adam Szulczewski.
The Wyndham Timeshare Marketing Tactics Class Action Lawsuit is David DuBose, et al. v. Wyndham Vacation Resorts Inc., Case No. 1:20-cv-01118-UNA, in the U.S. District Court for the District of Delaware.
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412 thoughts onWyndham Timeshare Class Action Lawsuit Alleges High-Pressure Sales Tactics
I would like more information about how to join this Wyndham Lawsuit, since I also was corner and misled on having exclusivity with the properties, renting them as easy so that the Moorgate paid itself and that the maintenance fee will go down when I exclusively stick with one of their specific hotels. To only find out that everything is the opposite and theirs barely any availability for the dates that you want to vacation. Adding that an hour meeting became a persuasive half day in order to get me to purchase it, both time I could vacation with them, totally wasting my time from my vacation.
I used to work for them. And the didn’t let me clock in while I was working. They said since I was a sales associate. I was on commission base. So, I have gotten beat out of a lot of money.
Took my some significant losses to find the right hands to help exit my contract with Wydham . Some timeshare exit companies are as bad as the timeshare providers. Look for @creditsavy online if you need a honest and professional hand to help in your exit plans. Don’t trust the ads you see companies do to get your money.
I paid $7,000 to the TimeShare exit team (as advertised by a youtuber) for a money back guarantee they could get me out of my timeshare in 3 months. They did not, slowly had excuses, eventually stopped responding at all, and have now went out of business. I want my$ back since they failed their obligation in our contract!! Another credible service called goatusgroup got it done for $5000 within a month. I’ll recommend you try goatusgroup@ proton. Me because they have proved my skeptic believe about timeshare exit wrong.
I want information about joining the Wyndham Lawsuit.
I feel I was pressured into Wyndham time share and had no sleep and was hungry and pressure after told them no a hundred times. And was told 68$ a month. How can I get this removed from my credit and credit account.
If you were pressured and lied to in Panama city Florida also how can you join this law suit
Wyndham has done us the same as the Dubose. False promises, fast talking sales people and all day meetings. We ask to turn our contracts back in and expec to eat them for free. They preyed on our daughter being a quadriplegic and said they offered many locations we could use. In reality there are very few locations with true handicapped accessible amenities.
I work for wyndham and I hope these customers win their lawsuit because this company pulls some sketchy heartless crap.
My Time Share contract is with FairField Communities Inc. Somehow, Wyndham been billing me for a maintenance fee and refused to provide a justification on their action. What are my options?