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Wyndham Vacation Resorts has been hit with a class action lawsuit from customers who claim that their sales policies and practices regarding timeshares are deceptive.
Plaintiffs AnnaMarie Deneen, Michael J. Deneen, Erin Munoz, Paul Munoz, and Nazret Z. Gebremeskel say that Wyndham makes misrepresentations to customers about numerous features in their vacation plans, ranging from the value of timeshare points to the cleaning services that are available to the vacationers.
“Wyndham’s business model is premised on the false assumption that you can lie to consumers to get them to sign confusing, vague and ambiguous boilerplate contracts and that because then there is a purported written agreement, you have no liability for the lies,” the Wyndham class action lawsuit claims.
The Wyndham class action lawsuit states that the hotel chain has been penalized in the past for their deceptive sales practices from state governments, including a $20 million verdict in a case involving a whistleblower.
For example, the plaintiffs state that in October 2003, the California Attorney General and the District Attorney in San Mateo sued the Trendwest (the predecessor of Wyndham) for unlawful sales practices and wound up settling for $4.3 million.
Also, in 2007, customers filed a class action against Wyndham, and the company agreed to cancel 22 million vacation credits and paid Class counsel up to $5 million in legal fees.
“After getting consumers to sign form contracts through deceptive sales practices, Wyndham then breaches its form contract entitled ‘Security Agreement – ClubWyndham Access Vacation Ownership Plan – Retail Installment Contract – Purchase and Security Agreement’ by not making destination accommodations available, by charging excessive fees not referenced in the contract, and by failing to provide promised ancillary services such as cleaning and housekeeping,” the Wyndham class action lawsuit claims.
The Wyndham timeshare model uses points, which are purchased by vacation goers, and can be used to stay at any Wyndham “or affiliated resort throughout the world.”
The Wyndham class action lawsuit claims that desired destinations are not available at the desired time and need to be booked as much as a year beforehand.
“The business practice of Wyndham is to focus on selling points, rather than managing the destinations and making them available to members. Wyndham members find that there is little availability. When they complain, Wyndham’s response is that they need to buy more points,” the Wyndham class action lawsuit alleges.
The plaintiffs also state that a sales pitch to purchase more points begins even before the vacation goer parks their car. Before they are given a parking pass, they are urged to attend an owner meeting update, which is just a sales presentation for Wyndham to purchase more points.
The Wyndham class action lawsuit claims that if members are able to get parking passes without attending a sales meeting, they are harassed with phone calls and marketing materials are placed under their doors to attend more sales meetings.
“These meetings last most of a day and do not conform to most consumers’ idea of a ‘vacation day,’” states the class action lawsuit.
Putative Class Members in the Wyndham class action lawsuit include: “All persons who entered into a ‘Security Agreement – ClubWyndham Access Vacation Ownership Plan – Retail Installment Contract – Purchase and Security Agreement’ (Agreement) with Wyndham or its successors in the last ten years and whose Agreements do not contain arbitration clauses.”
The plaintiffs are represented by Howard B. Prossnitz of the Law Offices of Howard B. Prossnitz and Adam Szulczewksi.
The Wyndham Timeshare Class Action Lawsuit is Deneen, et al. v. Wyndham Vacation Resorts Inc., Case No. 1:19-cv-05499, in the U.S. District Court for the Northern District of Illinois.
UPDATE: The Wyndham Timeshare Class Action Lawsuit was dismissed February 12, 2020.
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564 thoughts onWyndham Class Action Says Timeshare Sales Are Deceptive
Lost $75,000 because I owed $2,000 in maintenance fees. As I bought contracts and paid for them in full, they were rolled over into one contract when I purchased an new one. In 2008, during economic crisis, i fell behind in my maintenance fees and lost all my investment of $75,000. My contracts were sold and I eas never reimbursed.
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They are always booked when I try to use my points. A year out you have to book for a whole week not just a weekend. And they don’t tell you but they let non members stay.
What they don’t tell you is that each resort only has a very small amount of rooms for timeshare owners. After looking for over a year I finally booked a room at margaritaville pigeon forge for a baseball tournament. While checking in I said you must stay busy all the time cause it took along time to get a room here. I was told no they rarely book solid, it was because I was a timeshare owner and they only have 5 rooms that they can use for us. 134 room resort and we only get 5, they already have our money why not go after someone else’s. They sell us a pipe dream of great vacations we will never have, while they sit back and count our money. I really hope these people get whats coming to them. we should all get our money back and them some.
Same BS my husband and I have gone through.
I was alone without my husband in Florida and they told me that I didn’t have enough points to go anywhere. They bullied me and wouldn’t let go. They were so aweful. I was crying and didn’t know what to do. Now, they have my money and they charge me 90.00 a month for maitenance. We were lied to like crazy. I hope that they can do something.
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I would love to be added to Wyndham suit
We want in this as well Wyndham is nothing but a big lie
How do I get more information about this
How do we get added
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