Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
Solar company Sunrun is feeling the heat from consumers after being hit with a nationwide class action lawsuit alleging it repeatedly broke the law with its telephone calls.
In a class action complaint filed Tuesday in a California federal court, Plaintiff Sherry Moreno alleges Sunrun, Inc. violated the Telephone Consumer Protection Act (TCPA) when it contacted her to sell solar panels.
The TCPA is a federal law that was enacted in 1991 to protect consumers from telemarketers. It prohibits calling a cell phone number using an artificial or pre-recorded voice without the recipient’s prior express consent.
It aims to protect consumers from unwanted marketing communications from companies via phone, cell phone, text, and fax. It also limits the use of autodialers and robocalls. This includes text messages or robocalls from energy companies.
Moreno alleges Sunrun started calling her in July 2019 with prerecorded or artificial voice messages. She says, after the calls began, she made multiple requests to Sunrun employees to stop contacting her. Despite this, her requests were allegedly ignored, and she kept receiving calls.
“This failure to stop calling is indicative of Defendant’s failure to implement a written policy for maintaining a do-not-call list and to train its personnel engaged in telemarketing on the existence and use of the do-not-call-list,” the claim states.
Moreno says she received a call as recently as January 2021. She alleges the calls have caused her harm, including invasion of privacy, aggravation, annoyance, intrusion on seclusion, trespass, and conversion.
“Defendant’s calls also inconvenienced Plaintiff and caused disruption to their daily life.”
Sunrun engages in telemarketing using pre-recorded voice calls without the proper consent, and even after recipients request to no longer receive calls, to market its solar panel systems in numerous states throughout the nation, the claim contends.
Through the class action, Moreno is seeking injunctive relief to stop Sunrun’s alleged unlawful conduct, “which has resulted in the invasion of privacy, harassment, aggravation, and disruption of the daily life of thousands of individuals.”
She is looking to represent any United States resident sent a call using an artificial or prerecorded voice from Sunrun in the last four years. She also wants to represent a Class of people listed on the national Do Not Call Registry, a Class of people who told Sunrun not to call them again, and a Class of people who had no option to opt-out of the calls.
Moreno is seeking an order certifying the class action, damages, and injunction and a jury trial.
Meanwhile, some TCPA class action lawsuits do end in penalties for the companies. In a recent case, DISH Network was ordered to pay plaintiffs on the Do Not Call Registry who it called.
Have you received unwanted robocalls from Sunrun? We want to hear from you! Tell us about your experience in the comment section below.
The plaintiff is represented by William Litvak of Dapeer Rosenblit Litvak, LLP and Ignacio Hiraldo, Esq. of IJH Law.
The Sunrun TCPA Class Action Lawsuit is Sherry Moreno et al., v. Sunrun, Inc., Case No. 3:21-cv-03306-KAW, in the U.S. District Court Northern District of California.
Read About More Class Action Lawsuits & Class Action Settlements:
- Do You Qualify: Text Message Spam, Pre-recorded Messages, Telemarketing Calls Class Action Lawsuit Investigation
- Credit One TCPA Class Action Claims ‘Aggravation, Annoyance’
- General Motors Hit With TCPA Lawsuit Over Debt Collection Calls
- Do You Qualify: Car Dealership Text Messages and Robocalls Lawsuit Claim Review
Honda, Hyundai, Kia, Subaru vehicle data collection class action lawsuit investigation
May 17, 2024 | Legal News
95 thoughts onSolar Panel Company Sunrun Slapped With Class Action Lawsuit for Unwanted Prerecorded Calls
I have been getting constant calls on both my cell & home phone from companies representing Sunrun, so I have been telling them to come over to my house. When their sells reps. came to my house, they were rather passed off & would ask me why I would have them come to my house when I already have Solar Panels on my roof? My answer was ” Because you people constantly call me all hours of the day & you keep calling even when I told your Robo Callers that I already have Solar Panels, so I figured that if you want to waste my time I’ll waste your time ” !
Now I have a separate issue with SunRun, our salesman told us that we would be covered for leaks on our roof, resulting from the Solar panels as long as we were leasing them, after 5 years our roof started to leak, not from the Bolts that held the panels down which were bolted to a main beam, but all the numerous holes they made looking for the beam. SunRun, told us that the contract that we signed stated that warranty was only good for 5 years, even though they have been advertising, nationwide on TV, Internet & inside every Costco Store, that they garreanty against leaks for 10 years. One representative I spoke to at a Costco store, when I told him what happened, told me ” I have been with SunRun for 10 years & I know that everyone gets a minimum of 10 years “! He than asked me to send him pictures off my roof leaks to his cellphone & said he would contact the righ people to handle this & he would call me in 2 weeks ! I didn’t hear from him again after that despite my repeated calls. After a month I got a text message from him saying ” I tried. & I was told to drop it if I wanted to keep on working for SunRun ” !
Also our Salesman told us that if we were to get these Solar panels we would be getting a rebate of 1about 15 thousand dollars. He showed us lthe first 2 pages of the contract on his I pad & the last 2 pages and then gave us a bunch off pages to sign & innichel. We felt we could trust him. Both my wife and I were in our mid 70’s at the time. I was surprised when I found out that the $15,000 went to his company and I didn’t get a cent of that rebate from the government!😡😠
They call nonstop!! Please add me to the list or at least make the 10-15 calls and texts a day stop!
I’m having the same issue.
Please add me
I have a 20 year lease with the sun run and the customer service has been the worst I’ve ever had to deal with we have not had the guarantee production they promise since February of this year I want to get out of this contract or get reimbursed for a no zero production they still want me to pay them every month with no production whatsoever please advise
Sunrun says
They have an open case nothings been resolved I’m paying my regular utility bill with no production on these panels on my house and no call from Steiner no sorry we’re having trouble nothing from them this needs to be addressed
We have to pursue a class action suit too. I am a 100% service-connected disabled veteran. I have medical devices in my home that rely on stable and continuous power. My power has been unstable with frequent outages since sunrun installed solar power. I’ve made repeat requests for service to Sunrun to no avail. Sunrun was misleading and deceptive during initial sales – depriving me of full disclosure. Had i known signing that contract would require a 20 year commitment with no ability to terminate, I would have refused. Now they’ve reactivate solar to my house despite me saying not too. It’s clear that this contract is unjustly enriching. I’m doing my research to find the best class action attorney.
Hello William did you find any ppl please let me know as well.
Not sure where you live but I am going through the same thing except the panels on my roof are generating power that SCE is taking and will not give me credit for. I will now be looking for an attorney. Between Sunrun, Bright Planet solar and SCE getting rich and the customer getting the shaft someone needs to come down hard on them !! They should not be able to do business of any kind again, that is after they get out of prison.
Please add me
I continuously receive calls about solar panels.
Please add me to this law suite. Solar panel calls all day.
Please add me to this class action against SUNRUN TCPA case 3:21-cv-03306-KAW. Thanks !
Please add me
Please add me
Add me please
Please add me
Please add me
Sunrun is the worst I signed a contract with them back in October of 2020 they put panels on my house in March of last year and never finished the job I have tried over and over to contact them to finish the job or take the pannels off my house no one will call me back. I am very angry and frustrated. What can I do? should I just consider them abandoned and have another company hook me up?