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A woman who has had her phone number on the Do Not Call Registry since 2008 is suing Allstate Insurance, saying she received multiple calls from the company trying to sell her car insurance — sometimes multiple calls on the same day.
Georgia woman Rita Brownlee filed the proposed nationwide class action lawsuit Monday in the Southern District of Illinois Eastern Division, alleging the insurance agency violated the Telephone Consumer Protection Act (TCPA) when it repeatedly called her in 2020.
Brownlee said she received six calls from Allstate representatives between May 23 and July 25, and each time asked not to be called again. Her number is also listed on the Do Not Call Registry.
“To grow its business and attract new customers, Allstate, through telemarketers working on its behalf, conducted (and continues to conduct) a wide-scale telemarketing campaign that features the making of repetitive, unsolicited, phone calls to consumers’ whose phone numbers have been registered on the National Do Not Call List and who have requested for the calls to Stop, all in violation of the TCPA,” Brownlee said.
She said the calls caused her and the proposed Class harm through aggravation, nuisance and invasion of privacy, and the interruption in their ability to “use and enjoy” their phones.
Each time Allstate called her in 2020, Brownlee said she answered the phone and then waited on the line to tell the operator that she wasn’t interested and to stop calling.
The lawsuit alleges that Allstate was “fully aware” that the unsolicited telemarketing calls were being made and continue to be made.
“Allstate had notice of consumer complaints and other information that put it on notice that its vendors, who at all times were acting on behalf of Allstate, were violating the TCPA,” the lawsuit states.
Brownlee is looking to represent a national Class of citizens who have received calls from Allstate in the last four years, who also have their numbers on the Do Not Call Registry and asked the company to stop calling, but still got calls.
Brownlee is seeking certification of the Class, $500 for each violation, treble damages, attorney’s fees, costs, interest and an injunction requiring Allstate to cease all unsolicited calling activities to people on the National Do Not Call Registry who have requested stop. She is also seeking a jury trial.
It’s been three decades since the TCPA became law, and it’s poised to get a lot of attention in 2021 because of another year of Supreme Court activity. Read more about what that may mean for consumers here.
Meanwhile, Allstate is one of ten major auto insurers slammed with a class action lawsuit last month for allegedly failing to properly adjust their rates to account for less driving and fewer wrecks during pandemic lockdowns.
Have you got telemarketing calls from insurance companies, despite telling them to stop calling you? Let us know in the comments!
The Allstate Insurance TCPA Class Action Lawsuit is Rita Brownlee et.al. v. Allstate Insurance Company, Case No. 1:21-cv-01428, in the U.S. District Court Southern District of Illinois Eastern Division
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72 thoughts onAllstate Sued for Repeat Telemarketing Calls, Violation of TCPA, Class Action Alleges
All state is out of control, they call me several a day and I keep telling them to take me off the call list but they will call back.
I’m still getting calls everyday/week. I want to opt-in on any lawsuit against Allstate and their affiliates. This has to stop ASAP.
I get calls from them almost every week after telling them I’m not interested and take me off the call list. It’s says it can take up to 72 hours to remove my number but I still get the calls I’m sick of this!!!
Statefarm has been calling and emailing me for more than a year. I just put them on the do not call list yesterday and got another call and email today. I’ve blocked the number and they leave voicemails which is very annoying. Would love to sue the company
They call just about everyday. I’ve asked to be put on their do not call list but they tell me each branch is different.. as a matter of fact I just got woken up by an agent right now, I work nights..
Please include me as a victim. This is ridiculous and all they do is spoof new incoming phone numbers. I receive a call once a month.
This is really out of hand, I am getting 3 or 4 calls a day from Allstate trying to sell me Ins. I have told them I am not interested and I have blocked every number that they call me from BUT still Everyday from 8am till 9pm . I have been on the no call list forever but this does not stop them.
I’m on the do not call list since 2014 or so. They don’t care and need to be stopped. I’m not harassed by any other insurance company.
I received four calls, three yesterday and one this morning representing Allstate Insurance. I have been on the no call list since 2009. I hung up on the first agent, who called from a 414 number in Wisconsin. Soon after that I got calls from New Mexico and Alabama. Today the call came from New York. It was the same woman who called me yesterday because she mentioned we had been disconnected. I told her to stop calling and take me off their list. Before I could finish the “take me off your list” she hung up. Add me to your list.
I get 2 calls everyday. 1 in the morning and 1 in the afternoon local numbers always different and a recording in my voicemail from robotics if I don’t answer
11 calls just in the last 90 minutes…. in fact they called me WHILE I was already on the phone with them. I assumed it was something wrong with their dialer because this has never happened to me before. I already have All-State so I don’t understand why they are calling me?