Man Endured 43 Days of Robocalls Claims Chase TCPA Lawsuit

A man says incessant robocalls from JP Morgan Chase forced him to change his phone number in a lawsuit lodged in Ohio federal court Wednesday. 

Plaintiff Jakub Madej alleges that he received at least 88 robocalls from the bank between Dec. 20, 2020 and March 13, 2021. He accuses JP Morgan Chase of violating a consumer protection law, the Telephone Consumer Protection Act (TCPA), enacted to curb persistent and annoying telemarketing behaviors.  

Madej alleges that he had the same primary phone number for nearly five years when he began to receive unwanted robocalls from Chase. The plaintiff claims that he never consented to receive such calls and the calls were made purely for marketing purposes.  

Madej says he kept track of the robocalls, noting that Chase used two phone numbers to contact him.  

From one number, Madej alleges that Chase peppered him with prerecorded marketing messages. Madej says that Chase used the other number to verify that his phone number was still active, ending the call two to three seconds after the plaintiff answered, according to the lawsuit.  

“Chase uses more than 20 different phone numbers in the ordinary course of business to make such ‘robocalls’. Oftentimes, Chase uses most or all these number to make thousands of phone calls simultaneously to thousands of consumers without any human intervention,” alleges the lawsuit. “Chase uses so many different numbers also to avoid detection and disguise the scale of its operations.” 

Madej accuses Chase of invading his privacy with the repeated robocalls. In addition, Madej says he incurred charges due to the calls and was unable to use his phone and voicemail. The only way to get relief, alleges the lawsuit, was for Madej to change his phone number.  

The lawsuit also accuses the bank of violating the TCPA. The TCPA provides several important protections to consumers. The law requires telemarketers to get express, written permission prior to placing commercial calls to consumers. In addition, the law set up the Do Not Call registry, a list of phone numbers provided by consumers that are not supposed to receive telemarketing calls.  

In addition, the TCPA limits the use of automatic dialing technology and prerecorded messages, often known as “robocalls.” The lawsuit claims that Chase disregarded the prohibitions in the TCPA and should be subject to fines under the law.  

Indeed, marketers who violate the TCPA may find themselves subject to steep penalties, up between $500 and $1,500 per call. Madaj is seeking these fines for a total of more than $170,000 in penalties from Chase, along with other damages and attorney fees.  

Have you received unwanted robocalls from JP Morgan Chase? We want to hear from you! Tell us about your experience in the comment section below.  

The plaintiff is represented by himself.  

The JP Morgan Chase Robocall Class Action Lawsuit is Madej v. JP Morgan Chase N.A., Case No. 1:21-cv-791 in the U.S. District Court for the Northern District of Ohio Eastern Division at Cleveland.  

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