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U-Haul data breach overview:
- Who: U-Haul International announced it was the victim of a data breach that exposed the names and drivers license information of some of its customers between Nov. 5, 2021, and April 5, 2022.
- Why: U-Haul says the data breach occurred after a hacker was able to access one of its customer contact search portals.
- Where: U-Haul is used by consumers nationwide.
U-Haul International disclosed that it was the victim of a data breach that exposed the names and driver’s license information of some of its customers.
The data breach occurred after hackers accessed a customer contact search tool, allowing unauthorized access to occur between Nov. 5, 2021, and April 5, 2022, Bleeping Computer reports.
U-Haul says it began an investigation into the incident on July 12 after becoming aware of the data breach, ultimately discovering on Aug. 1 that hackers had been able to access some of its customers’ rental contracts.
The moving and storage giant sent a notification letter last week to customers who were affected by the U-Haul data breach, informing them that their information had been improperly accessed by a third party.
“After an in-depth analysis, our investigation determined on September 7, 2022, the accessed information includes your name and driver’s license or state identification number,” U-Haul writes in its letter.
U-Haul data breach result of hacker who compromised 2 ‘unique passwords’ to gain unauthorized access
U-Haul says the hacker had to compromise two “unique passwords” to gain access to the company’s rental contracts search portal while reassuring its customers that the credentials have since been changed.
The company also reassured customers that none of their credit card information had been accessed, acquired or otherwise compromised during the U-Haul data breach.
“None of our financial, payment processing or U-Haul email systems were involved; the access was limited to the customer contract search tool,” the company writes.
U-Haul says it will provide affected customers with a free one-year subscription to identity theft protection services with Equifax to alert them if their personal information is ever misused.
In related data breach news, a consumer filed a class action lawsuit against Samsung earlier this month, arguing the company failed to protect the private information of thousands of its customers during an August data breach.
Was your personal information exposed in the U-Haul data breach? Let us know in the comments!
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107 thoughts onU-Haul data breach exposes customers’ names, driver’s license data
add me please
I received letter from UHaul
please add me
I received a letter from u haul stating data breach on my personal info
I received a letter from Uhaul last week and ironically days later there were fraudulent charges to my checking account and I am currently waiting on my new card to come in the mail. This has caused a big inconvenience especially when money is already limited.
My information was also exposed.
Please add me
I am still being effected. I am no longer able to rent from ANY U-haul location.
I am still being effected. I am no longer able to rent from ANY U-haul location, in all of the U.S.
I was affected also
They’ve not only breach data but they’ve cause numerous deceptive, forced unauthorized withdrawals, and once kept two payments refusing each time to release
Them and expected me to allow them to absorb and credit future payments, they in fact, made an online account for me and refused me to access it my self causing me to have to go through extremes to pay , they’ve also forced and unknowingly signed me up for auto pay.. each time it was a hassle to be removed I had to remade my independent right to use online payment instead of sharing my personal card and now where at it again, they hostile customer relationship is disrespectful and out of hand because they know I’m disabled and sickly b it my mind is fine – they have used sarcasm to scold me and demean me… and even gone so far as avoid m written request and phone contact. Forcing me to pay for error in which they’ve cause turning into a late fee… unprofessional and I’ve shared personal information with supervisor communicating the conversation is confidential and only to stay at that level and have had others to comment during conversation about me being robbed and other personal comments striking emotional and embarrassing distress . Now we’re back to square one they never notify me yet they raise the rent and do. Ot give grace period or discounts how flare these breached incident allowed to trickle on like we’re not protected and they force us to waive the right to sue . I refuse to sign it all y right are reserved … I like to sign up for this data breach especially due to the store manager and district manager and other employees tried to ambush me and coerce me today .. I’ve never every had a discount but always a increase for what and we use several storages . Sadly