Abraham Jewett  |  November 21, 2023

Category: Data Breach
Close up of Booking.com signage, representing the Booking.com hack.
(Photo Credit: JPstock/Shutterstock)

Booking.com data breach overview: 

  • Who: Security researchers at Akamai say bad actors are using a fake Booking.com payment page to steal consumers’ credit card information. 
  • Why: The fake Booking.com payment page is part of a multi-step information stealing campaign where bad actors are breaching the systems of hotels, booking sites, and travel agencies. 
  • Where: Consumers nationwide are at risk of falling victim to these hacking campaigns. 

Hackers have been using a bogus Booking.com payment page to steal consumers’ credit card information, according to security researchers.

The fake Booking.com payment page is part of a multi-step campaign wherein bad actors are breaching systems of hotels, booking sites, and travel agencies and stealing their customers’ financial data, reports Bleeping Computer. 

According to a security researcher at Akamai, consumers are being sent a link for an alleged card verification needed to keep a reservation that leads them to a fake Booking.com payment page. 

To protect themselves, consumers are advised not to click on any unsolicited links — regardless of how legitimate they appear  — and to be cautious of any messages that prompt them to take immediate action, reports Bleeping Computer. 

Bad actors corresponding with consumers through Booking.com’s official messaging platform, say researchers

Messages sent to consumers from the bad actors appear so real in part because they are sent from the booking site’s own official message platform, according to researchers, who warn this gives a consumer no reason to question whether they are legitimate. 

“After the infostealer is executed on the original target (the hotel), the attacker can access messaging with legitimate customers,” said Shiran Guez, information security senior manager at Akamai, as reported by Bleeping Computer.

Consumers are ultimately recommended to contact a business — in this case Booking.com — at an official email address or phone number to obtain clarification about any messages. 

In other data breach news, a class action lawsuit was filed against Dollar Bank this month by a consumer arguing the bank failed to adequately protect sensitive data of its customers during a data breach from 2021 to 2023. 

Dollar Bank is accused of failing to fulfill its promise to protect the data of its customers during the data breach, which allegedly may have affected more than 13,000 of its current and former customers.

Have you been sent a link to a fake Booking.com payment page? Let us know in the comments! 


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21 thoughts onBooking.com hack redirects users to fake payment page

  1. Kathy says:

    How can I join?

  2. Nicole Busby says:

    PLEASE PLEASE ADD ME THIS HAPPENED TO ME MULTIPLE TIMES

  3. Katarzyna K. says:

    Hope I’m not too late to be added. Had a terrible experience with booking last year, when one of my reservations was cancelled without my knowledge. I also received the fake link through their site. Have all the screenshots end email communications saved.

  4. Shing Long says:

    Lost tons of money 11/2023. Pls add me to lawsuit against them

  5. Michelle Hargett says:

    I have booked with Booking.com over 28 times and in the last 3 years I’ve experienced payment issues! I need to be added to this for sure!

  6. Paula says:

    How do I sign up for this?

    1. Marsha Smith says:

      I got scammed from booking.com.
      I went on booking.com made my reservation but when I got to hotel could not find my reservation. Went staid at another hotel. Got a bank alert that the other hotel charged me for not checking in at the hotel. Call hotel they said it wasn’t them, called booking.com and that’s when they took all of my money out of the bank leaving me in the negative.

  7. ronnee says:

    I Had been booking though booking.com and have had issue with payment, Please add me

  8. Vickie L Piggie says:

    Please add me

  9. Cynthia Sessoms says:

    Me and my husband using booking

  10. Brock W Curts says:

    Early this year I paid for a room in Cleveland OH and low and behold when I got to the hotel my reservation and payment didn’t exist. $440 for 2 nights on campus of the Cleveland Clinic.

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