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Rocket Mortgage Telemarketing Class Action Lawsuit Overview:
- Why: The mortgage company allegedly won’t stop calling and texting the plaintiff even though he is on the National Do Not Call Registry and has asked the company to stop.
- Who: A Texas resident sued Rocket Mortgage.
- Where: The class action lawsuit was filed in Michigan federal court.
A Texas resident filed a class action lawsuit against Rocket Mortgage for failing to cease its marketing calls and texts to his cell phone after repeated requests to stop.
Plaintiff Dustin Shirley began receiving calls and text messages from the mortgage lender with marketing promotions. However, Shirley says his phone number has been registered with the National Do Not Call Registry since 2013, which should have prevented these communications. Even after Shirley responded “stop” to Rocket Mortgage’s texts and further requested that the company cease their calls and texts, the communications kept coming through.
Shirley seeks to represent a nationwide “Do Not Call Registry” class which includes all persons whose telephone numbers have been listed on the National Do Not Call Registry for at least 30 days and received promotional marketing calls or text messages by or on behalf of Rocket Mortgage more than once within any 12-month period within the past four years. Further, Rocket Mortgage must not have obtained prior express written consent to call class members or class members previously advised Rocket Mortgage to “STOP” contacting them.
Rocket Mortgage Allegedly Defies National Do Not Call Registry
By placing a phone number on the National Do Not Call Registry, consumers indicate that they do not want to receive telephone solicitations to that number. The Telephone Consumer Protection Act (TCPA) and other regulations prohibit calling subscribers of the registry. This registration “must be honored indefinitely or until the registration is canceled by the consumer or the telephone number is removed by the database administrator,” according to court documents.
The class action complaint claims that Rocket Mortgage “operates an aggressive telemarketing campaign” in order to “make more mortgage loans.” As part of this campaign, the company repeatedly sends text messages and places calls to phone numbers that are on the National Do Not Call Registry. Therefore, the class action lawsuit brings claims of TCPA violations against Rocket Mortgage.
The complaint claims that Shirley was damaged by the repeated text messages and calls, which used his residential cellular data, phone storage and battery life. Further, his privacy was invaded and his time and attention was forced away from his work and other activities.
Shirley seeks the prohibition of Rocket Mortgage from violating the TCPA in the future, statutory damages of $500 for each and every call in violation of the TCPA, treble damages of up to $1,500 for each and every call in violation of the TCPA and attorneys’ costs.
Have you received calls from Rocket Mortgage or other companies despite being on the National Do Not Call Registry? Share your experience in the comments section below!
The plaintiff is represented by Sergei Lemberg of Lemberg Law, L.L.C.
The Rocket Mortgage Telemarketing Class Action Lawsuit is Shirley v. Rocket Mortgage, LLC, Case No. 2:21-cv-13007-SFC-KGA, in the US District Court for the Eastern District of Michigan.
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76 thoughts onRocket Mortgage ‘Aggressive Telemarketing Campaign’ Leads to Class Action Lawsuit
I’m dealing with the same nonsense here. It started last week, and every weekday I receive 1-3 calls claiming I won a review of my current mortgage. I finally answered yesterday and kindly told the representative I am not interested. Later that afternoon, I received a voicemail AND an email. I unsubscribed and opted out. Just minutes ago, they called again.
This is crazy!!! They don’t stop calling it’s borderline harassment at this point I blocked the number. I did listen to their pitch just to hear out it works. It’s been daily more than 2 times a day for over a week now.
This is EXACTLY what is happening to me.
Count me in the class action suit.
Non stop driving me insane. I block them I say stop t messages. But they won’t stop if you block them they continue to call on another number. I messaged them told them to stop. I got a call and it was them again. I talked to someone today. They said I’ve been opted out. I said really because I have hundreds of calls with your company s name calling me Non stop n also messaging me still Non stop from different numbers. And I I block u guys keep calling with different numbers. I won’t even pick up my phone because it’s them. My voice-mail is full of them.. This is not right. Billing on a whole different level.
Calling me sometimes 5-10 times a day but EVERY day for the last 2 to 2 1/2 months. I’ve asked them to stop. I’m on the “Do not call” registry for many years. I blocked the calls and they started calling with other numbers. Total harrassment to me and my family. I want them to STOP. We are not even looking for a mortgage and we did not contact them but they got our phone number when I inquired online about something else.
I’ve been receiving non-stopped, aggressive calls from this company, despite blocking them and tell them to stop calling me. They lie and relentlessly call, hoping to catch people when they’re looking for a loan and waiting for a response. It’s clearly predatory behavior and illegal given the clear requests to cease and desist, and they’ve even become aggressive on the phone when I requested they stop.
They have called my cell phone 25 times in the last 4 days, starting 10/27/22 (including 14 times during the weekend)! They’ve woken up my family members, disturbed me at church and caused tremendous aggravation for my family. I can’t even remember the last time I’ve considered refinancing my mortgage. I certainly never reached out to them and asked for anything. Please, tell everyone you know to never use Rocket Mortgage. I’ve been on the donotcall.gov registry since 2012.
Called me 9 times a day and had to get RoboKiller to block the numbers since I told them that what they are doing is illegal and to stop calling me put me on do not call list I even seen they ran a soft inquiry on my credit without permission.
None stop calls and they never leave a message
Rocket Mortgage calls me 4 to 6 times per hour, at this point is just harassment, a good lawyer could get me more money from a lawsuit than I would get from a loan.