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Rocket Mortgage Telemarketing Class Action Lawsuit Overview:
- Why: The mortgage company allegedly won’t stop calling and texting the plaintiff even though he is on the National Do Not Call Registry and has asked the company to stop.
- Who: A Texas resident sued Rocket Mortgage.
- Where: The class action lawsuit was filed in Michigan federal court.
A Texas resident filed a class action lawsuit against Rocket Mortgage for failing to cease its marketing calls and texts to his cell phone after repeated requests to stop.
Plaintiff Dustin Shirley began receiving calls and text messages from the mortgage lender with marketing promotions. However, Shirley says his phone number has been registered with the National Do Not Call Registry since 2013, which should have prevented these communications. Even after Shirley responded “stop” to Rocket Mortgage’s texts and further requested that the company cease their calls and texts, the communications kept coming through.
Shirley seeks to represent a nationwide “Do Not Call Registry” class which includes all persons whose telephone numbers have been listed on the National Do Not Call Registry for at least 30 days and received promotional marketing calls or text messages by or on behalf of Rocket Mortgage more than once within any 12-month period within the past four years. Further, Rocket Mortgage must not have obtained prior express written consent to call class members or class members previously advised Rocket Mortgage to “STOP” contacting them.
Rocket Mortgage Allegedly Defies National Do Not Call Registry
By placing a phone number on the National Do Not Call Registry, consumers indicate that they do not want to receive telephone solicitations to that number. The Telephone Consumer Protection Act (TCPA) and other regulations prohibit calling subscribers of the registry. This registration “must be honored indefinitely or until the registration is canceled by the consumer or the telephone number is removed by the database administrator,” according to court documents.
The class action complaint claims that Rocket Mortgage “operates an aggressive telemarketing campaign” in order to “make more mortgage loans.” As part of this campaign, the company repeatedly sends text messages and places calls to phone numbers that are on the National Do Not Call Registry. Therefore, the class action lawsuit brings claims of TCPA violations against Rocket Mortgage.
The complaint claims that Shirley was damaged by the repeated text messages and calls, which used his residential cellular data, phone storage and battery life. Further, his privacy was invaded and his time and attention was forced away from his work and other activities.
Shirley seeks the prohibition of Rocket Mortgage from violating the TCPA in the future, statutory damages of $500 for each and every call in violation of the TCPA, treble damages of up to $1,500 for each and every call in violation of the TCPA and attorneys’ costs.
Have you received calls from Rocket Mortgage or other companies despite being on the National Do Not Call Registry? Share your experience in the comments section below!
The plaintiff is represented by Sergei Lemberg of Lemberg Law, L.L.C.
The Rocket Mortgage Telemarketing Class Action Lawsuit is Shirley v. Rocket Mortgage, LLC, Case No. 2:21-cv-13007-SFC-KGA, in the US District Court for the Eastern District of Michigan.
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76 thoughts onRocket Mortgage ‘Aggressive Telemarketing Campaign’ Leads to Class Action Lawsuit
I receive daily calls from Rocket Mortgage! I tried talking to them on many occasions weeks ago to take me off of their phone list, but didn’t help. I started blocking the numbers, but still get calls. I’m on the Do Not Call List, but no one seems to care! It’s super annoying. I received at least 40 calls
5 calls a day and even on Sunday
Please add me
I have been getting at least 2-3 calls a day everyday for the past month or so. I have told them multiple times to quit calling me. Then they start texting me everyday. Twice this week they have called two times on my work phone and i told them if they called my work phone number again trying to get me to get a loan with them i was going to sue. This is completely uncalled for calling me at work. I don’t even know how they got that number.
13 calls from Rocket Mortgage past 3 days (I have them blocked, of course). I am on National Do Not Call Registry and am not in the market for a mortgage.
Told them two months ago to stop calling and put me on their do not call list. I am on the national registry as well. 25 calls in the last seven days. I block and report them as spam, and they keep calling.
Rocket Mortgage calls multiple times a day, despite being told not to call and remove number from list, We have never given them our information and we dont need a mortgage.
I received over 12 calls from them in 3 days. I even block thier number but still popson my saying they called. I have no mortgage with them and not even looking for a house. This needs to stop.
They call my husband multiple times a day. Blocked as spam so they’ll use another, and another, and another. It’s RIDICULOUS! Let’s pick this lawsuit mach l back up and broaden it and let us join in!
I am also receiving 3-10 calls a day. I’ve told them numerous times that they cannot match my existing interest rate that I received just before the market took a turn, and they’re positively relentless. I had to install a paid call blocker app just to prevent them from ringing through my phone and interrupting me throughout my work day. Please count me in on this law suit, this company needs to be held accountable.