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Rocket Mortgage Telemarketing Class Action Lawsuit Overview:
- Why: The mortgage company allegedly won’t stop calling and texting the plaintiff even though he is on the National Do Not Call Registry and has asked the company to stop.
- Who: A Texas resident sued Rocket Mortgage.
- Where: The class action lawsuit was filed in Michigan federal court.
A Texas resident filed a class action lawsuit against Rocket Mortgage for failing to cease its marketing calls and texts to his cell phone after repeated requests to stop.
Plaintiff Dustin Shirley began receiving calls and text messages from the mortgage lender with marketing promotions. However, Shirley says his phone number has been registered with the National Do Not Call Registry since 2013, which should have prevented these communications. Even after Shirley responded “stop” to Rocket Mortgage’s texts and further requested that the company cease their calls and texts, the communications kept coming through.
Shirley seeks to represent a nationwide “Do Not Call Registry” class which includes all persons whose telephone numbers have been listed on the National Do Not Call Registry for at least 30 days and received promotional marketing calls or text messages by or on behalf of Rocket Mortgage more than once within any 12-month period within the past four years. Further, Rocket Mortgage must not have obtained prior express written consent to call class members or class members previously advised Rocket Mortgage to “STOP” contacting them.
Rocket Mortgage Allegedly Defies National Do Not Call Registry
By placing a phone number on the National Do Not Call Registry, consumers indicate that they do not want to receive telephone solicitations to that number. The Telephone Consumer Protection Act (TCPA) and other regulations prohibit calling subscribers of the registry. This registration “must be honored indefinitely or until the registration is canceled by the consumer or the telephone number is removed by the database administrator,” according to court documents.
The class action complaint claims that Rocket Mortgage “operates an aggressive telemarketing campaign” in order to “make more mortgage loans.” As part of this campaign, the company repeatedly sends text messages and places calls to phone numbers that are on the National Do Not Call Registry. Therefore, the class action lawsuit brings claims of TCPA violations against Rocket Mortgage.
The complaint claims that Shirley was damaged by the repeated text messages and calls, which used his residential cellular data, phone storage and battery life. Further, his privacy was invaded and his time and attention was forced away from his work and other activities.
Shirley seeks the prohibition of Rocket Mortgage from violating the TCPA in the future, statutory damages of $500 for each and every call in violation of the TCPA, treble damages of up to $1,500 for each and every call in violation of the TCPA and attorneys’ costs.
Have you received calls from Rocket Mortgage or other companies despite being on the National Do Not Call Registry? Share your experience in the comments section below!
The plaintiff is represented by Sergei Lemberg of Lemberg Law, L.L.C.
The Rocket Mortgage Telemarketing Class Action Lawsuit is Shirley v. Rocket Mortgage, LLC, Case No. 2:21-cv-13007-SFC-KGA, in the US District Court for the Eastern District of Michigan.
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76 thoughts onRocket Mortgage ‘Aggressive Telemarketing Campaign’ Leads to Class Action Lawsuit
Yep me too! They call me many times a day starting early until late. I’m blocking now and hoping that works.
Yep Me three…Even though I’ve blocked them, they still keep call once or twice a day 36 times since Oct 6.
Now they have changed their number so I keep blocking.
They call me daily multiple times a day. Even waking me up in the mornings. I block their number on my cell phone. But somehow they have found my 3CX work number and I’m not able to block their numbers on my work phone. So I’m still getting calls incessantly. It’s driving me nuts. I tell them to stop calling. But it’s a different person who calls each time. They claim I requested to be contacted, although I did no such thing.
They have been calling me 4 to 5 times daily for WEEKS after telling them repeatedly I am not interested. The sneaky thing they do is..you block their number and they call from a number one digit different, then you block that number and the same thing happens again! Its despicable and even if I had a need in the future I would NEVER USE THEM AND WILL TELL EVERYONE I KNOW. This is harrassment.
I signed up to see what I could be offered and was declined. I logged off one hrs latter texted started, so I block them, they used a northern new number to start again this time text and calls, I ask them to stop, I had to hunt down a opt out site, even tho I never opted in , the site claims I have to wait 24hrs, what? I would like to join in!
I’ve been on the Do Not Call Registry for 15 years. I’ve suddenly begun getting up to 5 calls per day from Rocket Mortgage. An agent sometimes leaves a message, calling me by name, requesting a return call about refinancing opportunities (marketing). I’ve never contacted this company nor ever had any dealings with them. Not sure what list they bought my name and number from.
I would like to join the class action lawsuit, please, if possible.
Like others I made the mistake of filling out a form on the website because I wanted to research a specific loan product I had read about elsewhere. What a MISTAKE! They will NOT stop calling!!! Obviously they’ve given my information to loads of lenders so it is impossible to report all of the numbers.
Same thing happened to me! It’s still happening! I thought it was a joke! Why would anyone work with them after so many harassing calls?
I never answer calls from Rocket Mortgage. I add their number to my call block list.
I have tried to block my phone number, repeatedly asking to be removed from their list, and even told them that they are harassing me to no avail.
I NEVER applied for a mortgage or refinance as I do not own a home yet they call and text me several times a day, every day for the last month +, and my husband (who is the home owner) as well. They show utter disregard to the DNC list and are aggressive and rude.
Rocket has been pestering me for the past year or so. We are now up to 2-3 times a week on my phone, and then my wife’s when I hang up or don’t answer.
I would love to join the suit. Both our phones have been on the Do Not Call list for 18 years or so.
I used to work for Rocket. I do not agree with their strategy of gaining clients. As a new loan officer at Rocket, we go through foundation while our state licenses are approved for the first 2 months after passing the SAFE exam. This involves literally calling 1000 numbers a day. The goal is to transfer anyone who answers to a licensed loan officer. We get people all the time that are not interested. But that does not matter. We are to get that client to a loan officer. If you are getting transfers you get rewarded. If you are getting no transfers you will get remedial training. Noone likes that so we will do and say whats needed to transfer. Once you are licensed and on the other side, your goal is to convince the client to let us pull credit and get a refinance going for them. However, most people are not interested, were just looking at a stimulus program, or want opted out. I do opt out everyone that asks, but maybe that opt out button really does nothing? I dont know… Im not on the IT side of things. The main goal of Rocket is just to sell you a loan. And they want to sell it to you today. Does not matter if you are in a 2.99% fixed rate, they want to sell you a loan. I do not condone their actions and I refused to call people 3 times a day. I dont believe that is an effective way to get someone on the phone and I have since left the company. After working there and seeing the dark side of the company I would not advise anyone to use them for your mortgage needs.
I made the mistake of going out to their website. I started to fill out for information but stopped and cancelled it halfway through. They still managed to get my information and from that moment started bombarding me with text messages, e-mails and up to 3 phone calls a day. Plus they have sold my information so I am getting calls from other lenders as well. I have asked them over and over again to opt me out of their marketing to the point of calling them back as many times a day as they call me and requesting them to stop to no avail. I have blocked their number but i still get multiple voice mails a day. Is there anyway to get them to stop????