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A class action lawsuit alleges Toyota and Lexus manufacturers misled consumers with a warranty program promoted as a fix for millions of car owners with defective dashboards.
The complaint claims “[t]he warranty program made promises Defendants could not keep.”
The Toyota class action lawsuit states that the auto manufacturers released several models of vehicles that had a latent defect in the dashboard – that would “melt or degrade upon prolonged exposure to the sun.”
The complaint asserts that Toyota knew about this defect, but did not inform affected vehicle owners. Instead, Toyota would offer costly repairs, thereby obtaining “further profit from the Defect by shifting responsibility for repair costs and delaying reimbursement for any repair costs for years.”
Several previous class actions were filed against Toyota to rectify this defect, according to the complaint. In 2014, those class actions were dismissed, but only “on the basis that millions of owners of automobiles with defective dashboards would receive voluntary and comprehensive warranty coverage,” according to the complaint.
However, the class action lawsuit asserts that Toyota did not have enough parts in stock to make the necessary repairs for every consumer, and also required the repairs to be done only at certified Toyota dealerships. Because of these restrictions, this lawsuit contends that “most” consumers have not been able to get their warranty work done. More importantly, the warranty period will expire on May 31, 2017, without these consumer being able to complete their repairs.
“Toyota is now in breach of its Program by failing to timely implement the repair component of the Program, leaving millions of consumers with defective dashboards and without any remedy,” the class action alleges.
Plaintiffs Wanda Jeffers and Jill Gibson state that they are mother and daughter, and jointly own a 2009 Toyota Camry affected by the dashboard defect. They received a notice of the defect and warranty from Toyota, and say they contacted their dealership in Florence, South Carolina. The plaintiffs claim that they made “repeated contacts” with their Toyota dealership but their vehicle has not been repaired.
The misleading dashboard warranty lawsuit requests certification of a Class of all persons in the U.S. who own a vehicle affected by the defect. Affected vehicles include: the “2003-2005 Toyota 4Runner, the 2005-2010 Toyota Avalon, the 2007-2011 Toyota Camry and Toyota Camry Hybrid, the 2004-2010 Toyota Sienna, the 2004-2008 Toyota Solara, the 2006-2008 Lexus ES 350, the 2003-2008 Lexus GX 470, the 2006-2008 Lexus IS 250/350, the 2007 Lexus LS 460, the 2004-2006 Lexus RX 330, the 2007- 2009 Lexus RX 350, and the 2005-2008 Lexus RX 400h.”
The class action seeks compensatory damages, including damages caused by the warranty delay.
Jeffers and Gibson are represented by T. Christopher Tuck, A. Hoyt Rowell III, and Robert S. Wood of Richardson, Patrick, Westbrook & Brickman LLC, Mark C. Tanenbaum and Mia Lauren Maness of the Law Offices of Mark C. Tanenbaum PA, and George D. Jebaily of Jebaily Law Firm PA.
The Toyota Dashboard Warranty Class Action Lawsuit is Wanda E. Jeffers, et al., v. Toyota Motor Corporation, et al., Case No. 4:17-cv-00577, in the U.S. District Court for the District of South Carolina, Florence Division.
UPDATE: The Toyota Dashboard Warranty Class Action Lawsuit was dismissed on May 22, 2018. Top Class Actions will let our viewers know if a new case is filed.
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194 thoughts onToyota, Lexus Class Action Says Dashboard Warranty Program is Misleading
I Have a 2008 Toyota Camry Hybrid and have the nasty sticky dashboard, I was the second owner of this car and was never notified of this dashboard warranty extension
I have a 2009 Lexus IS250 that has has a melting/cracking dashboard for years! As well as the all of the doors! It’s gross and embarrassing. The dashboard gives off fumes and I’m constantly having to clean the windshield – as I can’t see out of it at all at night because of that. It’s dangerous! No notice at all. They sent me the notice about the airbags every other month though- for over a year. Every time I called, they never had them in stock. When they finally did- (2/2019) the service department saw my cracked/melted dash and did not say one word to me about having a program to fix it. I just found out about the “extended warranty program” and was told it expired 7/31/21. I called Lexus customer service today and was told they mailed a notice (they didn’t) and their service department had no obligation to tell me they had a program in effect at that time to fix my dash! So shady! I have a call in for escalation to a supervisor. I am mad! They didn’t do their due diligence to fix their wrong! They knew this would be an issue and installed subpar materials and parts! I want in this class action lawsuit please!
I owned a 2009 Is250 with a sticky dash, as well as sticky and deteriorating door panels. The car was totaled by a hit and run driver. With the money left over after payoff, I was able to lick upon a 2008 is250 AWD. The car drives great, but the dash and panels are the same as my 2009 is250. I never received any notice of the dash and sore panel recall on it.
I would like to be added as well
I have a 2008 Lexus IS250 and my dashboard and side door panels are sticky and melting. I called Lexus and they stated they sent me two letters. I never received a letter. I have had every recall and everything ever done to it. Lexus IS stating I must pay out of pocket! Add me to the class action lawsuit! I’m mad!
My father owns a 2009 Camry with 30,000 miles on it. He did not receive the warranty letter. He is like Monk when it comes to organization. He did not lose it or ignore it, he did not receive it.
He asked both Toyota and the dealer to cover the problem recently but they refused. He has taken his car to the dealership for every oil change and service call. They could and should have told him about the warranty on the dash while it was going on but they failed. Toyota has completely failed him.
Let’s keep this going people. Lexus is doing us wrong. When there is a problem with substandard materials it should be corrected. I really like my rx350 I just want the dash fixed.
I own a 2008 Lexus IS 250 and my dash and all four door panels are sticky. I was told that the ZLZ Program expired and I’d have to pay out of pocket if I want to have dash and door panels replaced. Please add me to the class action lawsuit please..
Yes! I too would like to be added to this list!! Extremely upset because not only is my dash now webbing and cracking EVERYwhere now (2005 Toyota Solara SLE)…… it’s now literally peeling off and dropping to my floorboard!
I barely use this vehicle (due to illness). I have always taken great pride in taking care of every vehicle I’ve ever owned. There’s absolutely no reason this would/should/could happen BUT IF NOT for a Toyota manufacturing issue.
I mean, it literally gets worse and worse every couple of weeks I get into car for a 5 mile drive. It’s like there’s nothing I can do and Toyota corporate says: ‘Sorry (too bad/so sad) we stopped making these dashes’ Ive only ever owned Toyota and or Honda’s Yet never experienced any nightmare as such. Makes me never want to purchase another Toyota bc THIS is how they treat their customers when it matters the most??!
There’s GOT to be a way to push beyond this with Toyota corporate.
I’m literally trying to sell my car and no one will want to buy because of this! Yet it’s a beautiful car inside/out OTHER THAN the entire front dash
Yes! I too would like to be added to this list!! Extremely upset because not only is my dash now webbing and cracking EVERYwhere now (2005 Toyota Solara SLE)…… it’s now literally peeling off and dropping to my floorboard!
I barely try this vehicle (due to illness). Here have always taken great pride in taking care of every vehicle I’ve ever owned. There’s absolutely no reason this would/should/could happen. But it literally gets worse and worse every couple of weeks I get into car for a 5 mile drive. It’s like there’s nothing I can do and Toyota corporate says: Sorry (too bad/so sad) we stopped making these dashes. Ive only ever owned Toyota and or Honda’s Yet never experienced any nightmare as such. Makes me never want to purchase another Toyota bc THIS is how they treat their customers when it matters the most??!
There’s GOT to be a way to push beyond this with Toyota corporate.
I’m literally trying to sell my car and no one will want to buy because of this! Yet it’s a beautiful car inside/out OTHER THAN the entire front dash
Hello, i just bought a 2007 Avalon with 97,000 miles has a small crack on the dash. I would like to add my name to the list