TikTok class action lawsuit overview:
- Who: Plaintiff Alejandra Navarro filed a class action lawsuit against TikTok Inc.
- Why: Navarro claims TikTok violated the Telephone Consumer Protection Act (TCPA) by sending unwanted spam texts to consumers.
- Where: The TikTok class action lawsuit was filed in California federal court.
A new class action lawsuit alleges TikTok violated federal law by continuing to send unwanted spam texts even after customers opted out of receiving them.
Plaintiff Alejandra Navarro filed the TikTok class action complaint against TikTok on July 29 in California federal court, alleging violations of the Telephone Consumer Protection Act.
The lawsuit accuses TikTok of engaging in aggressive text message campaigns to promote its goods and services with no regard for consumers’ rights under the TCPA, even after customers opt out from TikTok’s spam texts.
Navarro claims she received multiple telemarketing spam texts from TikTok starting in March 2026 despite opting out of receiving them. The texts were sent from TikTok’s short code 74608 and included promotional messages about the platform, its products and services, according to the TikToK class action lawsuit.
Navarro alleges she sent a “Stop” message to opt out of the texts on March 18, 2026, and received a confirmation from TikTok stating she would receive no further messages. However, TikTok allegedly continued to send her texts on multiple dates in June and July despite her repeated opt-out requests.
Class action: TikTok failed to honor opt-out requests
Navarro claims TikTok’s actions show it does not honor reasonable consumer requests to opt out of spam texts. She alleges TikTok has not instituted procedures for maintaining a list of persons who request not to receive text messages and does not have a written policy for maintaining a do-not-call list.
As a result, Navarro says she and other consumers have suffered invasion of privacy, harassment and disruption to their daily lives.
The class action lawsuit is seeking injunctive relief to stop TikTok’s allegedly illegal conduct, as well as statutory damages on behalf of herself and other class members.
Navarro wants to represent anyone in the United States who, in the past four years, was sent a text message by or on behalf of TikTok more than once within any 12-month period after opting out.
She also wants to represent anyone who received at least two text messages within any 12-month period from TikTok for the purpose of promoting its products and services, while TikTok did not institute procedures that met the minimum standards required by federal law.
Currently, Florida is suing TikTok for violating the state’s Online Protections for Minors Act while also facing accusations, together with multiple other social media companies, of contributing to the deaths of four children by suicide in a social media addiction lawsuit.
What do you think of the allegations made in this TikTok class action lawsuit? Let us know in the comments.
The plaintiff is represented by Scott Edelsberg of Edelsberg Law P.A.
The TikTok TCPA class action lawsuit is Navarro v. TikTok Inc., Case No. 2:26-cv-08345, in the U.S. District Court for the Central District of California.
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