Uber class action lawsuit overview:
- Who: Plaintiff Hassan Wright filed a class action lawsuit against Uber Technologies Inc.
- Why: Wright claims Uber misleads consumers into believing that paying a priority fee will ensure that their Uber Eats order is delivered directly to them.
- Where: The Uber class action lawsuit was filed in California federal court.
A new class action lawsuit alleges Uber misleads consumers into believing that paying a priority fee will ensure that their Uber Eats order is delivered directly to them.
Plaintiff Hassan Wright claims Uber falsely promises that consumers can pay extra to have their food orders delivered directly to them, when, in reality, the company allows its drivers to make other stops along the way.
“Uber Eats has reaped staggering profits from these misleading and unlawful priority fees — likely totaling in the hundreds of millions of dollars nationwide,” the Uber class action lawsuit says.
Uber also fails to notify drivers that a consumer has paid a priority fee in exchange for direct delivery, according to the Uber class action, which claims the company has “no means” of keeping its promise of direct delivery.
Wright wants to represent a nationwide class and California subclass of consumers who paid a priority fee for any order advertised as “direct to you” or “delivered directly to you.”
Uber accused of misleading ‘priority’ customers
Wright argues Uber fails to disclose to its “priority” customers that, although they are paying a priority fee for direct delivery, Uber Eats couriers may be simultaneously delivering orders for other platforms while also fulfilling Uber Eats priority orders.
“Uber Eats also does not disclose that this practice allows other orders to be picked up or delivered before a priority customer’s food is delivered despite Uber Eats’ ‘direct to you’ representation,” the Uber class action lawsuit says.
Wright claims Uber is guilty of fraud and violating California’s Unfair Competition Law, False Advertising Law and Consumers Legal Remedies Act.
The plaintiff demands a jury trial and requests declaratory and injunctive relief and an award of compensatory, actual, punitive and restitutionary damages for himself and all class members.
In July, a separate class action lawsuit filed against Uber claims the company improperly classifies its drivers as independent contractors. Meanwhile, last year, the Federal Trade Commission opened a case against Uber over its subscription practices.
Have you paid a priority fee for a delivery through Uber Eats? Let us know in the comments.
The plaintiff is represented by Raphael Janove and Liana Vitale of Janove PLLC; Elizabeth Aniskevich, Jennifer Yadoo and Ryan Crosswell of Singleton Schreiber LLP; and Anna Haac of Haac Law LLC.
The Uber Eats class action lawsuit is Wright v. Uber Technologies Inc., Case No. 3:26-cv-07753, in the U.S. District Court for the Northern District of California.
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