T-Mobile class action lawsuit overview:
- Who: A T-Mobile customer has filed a class action lawsuit against the company.
- Why: The plaintiff alleges T-Mobile failed to provide $200 promotional gift cards as promised.
- Where: The T-Mobile class action lawsuit was filed in California state court.
A new class action lawsuit alleges T-Mobile failed to provide $200 promotional gift cards as promised to customers who purchased new phone lines.
Plaintiff Purya Ghrabeti filed the class action complaint against T-Mobile USA Inc. on Nov. 12 in California state court, alleging violations of the state’s consumer protection laws.
According to the class action lawsuit, T-Mobile advertised a promotion offering $200 gift cards for each new phone line purchased. However, after customers made qualifying purchases, T-Mobile allegedly failed to honor the promotion.
Ghrabeti claims he was induced to purchase additional phone lines based on T-Mobile’s promise of $200 gift cards per line. After making the purchase, however, he says he was informed that the promotion did not exist and that the company would not provide the promised gift cards.
The class action lawsuit alleges T-Mobile engaged in false advertising and deceptive business practices by promoting a gift card offer it did not intend to fulfill.
T-Mobile class action claims customers were misled by false advertising
Ghrabeti claims T-Mobile’s promotional offer was confirmed by a store representative at the time of purchase, and that he later discovered similar complaints from other consumers who also did not receive the promised gift cards.
The class action lawsuit alleges T-Mobile’s conduct constitutes false advertising under California law, and that the company’s actions were part of a broader scheme to induce customers to make purchases based on non-existent promotions.
Ghrabeti is seeking to represent a class of California consumers who purchased new phone lines or devices from T-Mobile based on a promotional offer promising a gift card or other financial incentive and who did not receive the promised incentive.
He is demanding a jury trial and is seeking restitution, equitable relief and injunctive relief for himself and the proposed class.
Currently, T-mobile is still facing other claims that it switched cell phone plans to more expensive ones without customer consent despite a life-long plan guarantee.
What do you think of the allegations made in this T-Mobile class action lawsuit? Let us know in the comments.
The plaintiff is represented by Todd M. Friedman, Adrian R. Bacon and Meghan E. George of the Law Offices of Todd M. Friedman P.C.
The T-Mobile class action lawsuit is Ghrabeti v. T-Mobile USA Inc., Case No. 5:25-cv-03031, in the Superior Court of the State of California for the County of Riverside.
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422 thoughts onT-Mobile class action alleges company failed to honor $200 gift card promotion
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Tmobile offer me4lines for 100 a months if keeped service I get 200 gift cards then offer me Internet for 55 a months after first month i would get a 300 gift card so first bill was only 105 next month 1360 around there they where charge me full frpice on phones plus told me i. Could use the gift cards as payments which never happen until today they been sending me 1500 bills when there agreement was 100 a month and gift cards per phone line that’s 4 and 300 gift card for internet
Verizon got me this past summer.. refused to provide the $300(?) gift card 🤔.. i think it was .. after they jacked my line up, provided me zero service, wasted so many hours of my life it truly should be criminal & continued to bill me — for four months(!!) — until an exec level rep ironed it all out .. then they refused to honor the gift card promo i signed up under. Fukk Verizon
Same thing with me. Several times.
Same thing happened to me said we would get a 200 gift card if we signed up for internet we signed up but never received the gift card
Yes they got me to subscribed to T-Mobile Internet and was promised a gift card but never received it wow also the whole time I was with T-Mobile I never understood why it would go in and out come to find out we were not in their network and they just gave it to us anyway I was paying for half a service I feel like bc it was always in and out of service if I only knew then heck their employee was the one who finally gave me a heads up one honest one out of them all
T-Mobile got me too with the same bull crap told me I was going to get my virtual reality gift card and I never got it but I sure did got a bill on me for internet
They had promised me to $200 gift cards plus $100 gift card when moving my Verizon account to T-Mobile. When I called to check up on the promotional cards being sent, I was told that the store was not authorized for the promotion. That if I wanted the promotion I had to have signed up online for the account. They did honor one of the $200 gift cards, but not the second one. I ended up canceling my account and moving to another carrier.
They did the same to our lines as well. Told us that we would receive 4 $200 gift cards and never received them plus an additional $100 because we moved our lines. Never received those either. When we asked about them in the store, they said we would have to call the main number because that was an accounting issue. Called and was told that those promotions were for online when it was posted all over the store.