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On Tuesday, Sprint Communications Inc. was hit with a class action lawsuit accusing it of overcharging customers through automatic withdrawals in violation of the Electronic Funds Transfer Act and the Rosenthal Fair Debt Collection Practices Act.
Plaintiff Nadene Moore says she was repeatedly overcharged for monthly payments for wireless service for her tablet computer, which she purchased from Sprint in 2015.
According to the Sprint class action lawsuit, Sprint agreed to withdraw $5 per month but actually withdrew $7 every month.
As a result of this alleged overcharge, Moore says she experienced an overdraft of her bank account and incurred fees. She says the unauthorized debits by Sprint from her bank account continued until at least April 2016.
Moore asserts she never provided Sprint with any authorization to withdraw the extra $2 per month from her bank account. The Sprint class action lawsuit claims that these unauthorized charges violate the Electronic Funds Transfer Act.
“In multiple instances, Defendants have debited Plaintiff’s and also the putative Class members’ bank accounts on a recurring basis without providing a copy of a written authorization signed or similarly authenticated by Plaintiff or the putative Class members for preauthorized electronic fund transfers, thereby violating [the Electronic Funds Transfer Act],” the Sprint class action lawsuit alleges.
Sprint subsequently attempted to collect outstanding debt from Moore, even though she made all payments for the originally agreed-upon amount, according to the Sprint class action lawsuit. Moore claims Sprint deceptively told her that she had not paid in full and that she was behind in her payments. She asserts this conduct is a violation of the FDCPA.
According to the Sprint class action lawsuit, Sprint violated the FDCPA in several ways. Moore alleges Sprint falsely represented the character, amount or legal status of her debt and used deceptive practices in order to collect the debt. Further, she asserts Sprint violated the FDCPA by collecting on an amount that was not expressly authorized in the agreement.
Moore has filed the Sprint class action lawsuit on behalf of herself and all others in the United States whose bank accounts were debited on a recurring basis by Sprint without Sprint first obtaining authorization for electronic fund transfers within the past year. She believes that there are hundreds, if not thousands, of potential Class Members.
The Sprint class action lawsuit seeks statutory damages of $1,000 per Class Member for each violation of the Electronic Funds Transfer Act and the FDCPA. She has also asked for actual damages, attorneys’ fees, prejudgment interest and any other relief deemed appropriate by the court. She has demanded a trial by jury.
Moore is represented by Todd M. Friedman of the Law Offices of Todd M. Friedman.
The Sprint Automatic Withdrawal Class Action Lawsuit is Nadene Moore v. Sprint Communications Inc., Case No. 1:17-cv-00188, in the U.S. District Court for the Central District of California.
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43 thoughts onSprint Class Action: Customers Overcharged in Automatic Withdrawals
Sprint took money out of my account without my knowledge ($1135). Then my bank got it back . Their next step was to turn me over to their collection agency and then they tried to take my money (double dip) then, after they couldn’t they took it back and turned me in to another agency and tried to double dip again. They were overcharging me every month I’d have to call and let them know but would not take it off. I have all my documents of everything they have done.
they still charge me taxes for a cell phone boost box that doesnt even work anymore, they tell me they dont even have it anymore, so i dont need to send it back, yet they wont stop charging me!
Please include me , I was charged for table which was already paid. Also, I made payment arrangements & they tried charge my account additional amount. Then my service was disconnected so I received more charge reconnecton etc…I paid for my phone & the still charge for. Sprint has unbelievable charge which you must call numerous of time get them removed & still shows up again.
I’m going through the same problem with sprint right now. They cleaned up my account a week ago and took five days after numerous phone calls and fee overdraft on my account.
Sprint has these “non company” stores…or also called third party stores. They bait and switch and overcharge. Then, one actually took cash saying it would keep from being in a new lease…and then he submitted the bill as a lease! They traded my Samsung phone then said they couldn’t give it back to me and forced me to buy a new phone or I would lose my documents and pictures. I am a senior and asked them to email my daughter this new “deal”…they said they did TWICE and she NEVER got a sprint email. They basically are crooks. And, when I went to the Sprint company store…one employee acknowledged crook complaints against the third party store…and another was NO help at all saying basically that is what happens when you go to a third party store. How was I to know. There is no sign saying third party store! And, the guy who did the deal “is no longer there”. My bank manager agrees they were crooked…and she was victimized by Sprint as well. It is like organized crime with Sprint. I tried to contact so called customer service…only got one call not intelligible from “Trinidad”…the country and this person did NOTHING, either, promising to call back.
They also promised to refund charges for my dead stepmother on our family plan….and DID not do so. I mean, really, they collected monthly and taxes for a dead person who did not have a phone and cancelled service. And, gave me a non working number to “get this straightened out”! The nerve.
Same happened to me
Happened with our tablet said only for so long and never stopped withdrawing
YEP HAPPENED WITH MY TABLET EVERY MONTH FOR A YEAR and horrible customer service
Does this include their “subsidiary” Virgin Mobile?
Does this apply to their under “study” Virgin Mobile?