Plantronics headphones have been marketed to the public as having increased battery capability. However, many Plantronics headphones customers have complained that these expensive headphones fail quickly, many times right after their warranty has expired.

What are Plantronics Headphones?

Plantronics headphones
are wireless headsets that, according to their website, utilize Bluetooth wireless technology. There are many types of Plantronics headphones available, but customers often complain about the BackBeat models including the BackBeat Fit.

Plantronics claims that their “Bluetooth headsets provide hands-free solutions for mobile communications by delivering superior sound, style and comfort.” Many review Plantronics headphones as offering superior quality. In fact, CNET says that the BackBeat Pro 2 “is an excellent full-size wireless noise-cancelling headphone that costs nearly half as much as comparable models from Bose, Sony or Sennheiser.” Of the BackBeat Fit, they say it”may not be perfect, but it’s one of the best wireless sports headphones available.”

Customer Complaints: Plantronics Headphones

Many customers, however, have complained about their Plantronics headphones and are expecting Plantronics to make good on their promises about their product. On a customer DIY-fixit website, many reviewers express their frustration with Plantronics headphones, namely the BackBeat Fit.

One customer expresses how he bought a pair of BackBeat Fit Plantronics headphones and three months after the purchase, they no longer work. The customer claims that he is frustrated with his BackBeat Fit Plantronics headphones because he spent $130 on them, only to be told three months later by the customer service representatives that he needs to spend an additional $95 to get them replaced.

Other customers have shown similar frustrations. One customer claims that he purchased the BackBeat Fit Plantronics headphones and that they turn on and off while say they are being charged. Additionally, it does not pair with a device any longer.

Another customer said that his BackBeat Fit Plantronics headphones won’t charge any longer and won’t power on. Other complaints include BackBeat Fit Plantronics headphones charging but never fully indicating a full charge and turning off intermittently.

One customer said, “I bought mine about 6 months ago; expensive! Used it 3-4x and it stopped working. Worst product ever! I basically spent $130 to be disappointed.I’m furious! I charged it for 2 nights straight and the light never changed from red to blue.”

Many customers have indicated that they do not want to buy BackBeat Fit Plantronics headphones any longer. They feel as if they have spent a lot of money on expensive, bluetooth headphones that do not work.

If you have purchased BackBeat Pro or BackBeat Fit Plantronics headphones, or any other model of Plantronics headphones, and you feel as if they have broken or failed before they were supposed to you may be eligible for legal compensation.