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LuLaRoe has been selling clothing so cheap it falls apart on its first use, according to two plaintiffs in a new defective product class action lawsuit.
Plaintiffs Julie Dean and Suzanne Jones say the leggings sold by clothing merchant LuLaRoe are of such poor quality that they’re not even fit for the purpose it was made for.
They are seeking compensation for themselves and putative Class Members who purchased leggings from LuLaRoe.
According to this defective product class action lawsuit, LuLaRoe sells clothing throughout the U.S. using a multi-level marketing business model – or pyramid selling, as the plaintiffs call it.
Under this model, LuLaRoe recruits persons to act as sales agents, known as “Fashion Consultants,” “Fashion Retailers,” or “Independent Retailers.” These agents purchase clothing from LuLaRoe at wholesale prices and sell them to end consumers though online markets and in-home sales.
Dean and Jones specifically take issue with LuLaRoe leggings. They refer to complaints published in online forums by customers who say these leggings are so flimsy that they develop rips, tears and holes on their first use or shortly after that. One review says the fabric used in these leggings tears as easily as “wet toilet paper.”
Other complaints describe leggings made with one leg larger than the other and leggings that are supposedly cut for an adult but that are actually small enough to fit a child.
Dean says she bought LuLaRoe leggings in 2016. She says she wore one pair of those leggings for only a couple hours before they developed tiny holes all over them. She says another pair of leggings ended up with a hole big enough to fit a finger through.
Jones says one pair of the LuLaRose leggings she bought was too small to fit over her legs. Two other pairs of leggings developed holes as soon as she pulled them on, she claims.
The plaintiffs claim LuLaRoe refuses to provide refunds for these allegedly defective leggings.
The company requires dissatisfied purchasers to request a return from the fashion consultant who sold them the product, who then must seek a credit from LuLaRoe. But plaintiffs say the company stonewalls fashion consultants who try to process returns, refusing to respond to emails or phone calls.
“Thousands of Customers across the United States are now stuck with defective Products because Defendants will neither issue refunds or make exchanges for Customers and instead steer Customers to the Fashion Consultants to deal with defective or damaged Products,” according to the plaintiffs.
In addition to this class action lawsuit, the defendant is also facing another LuLaRoe class action lawsuit filed earlier this year over allegations that the company improperly collected sales tax from customers who live in areas where sales tax is not imposed.
Plaintiffs in that action claim that LuLaRoe assesses sales tax according to the location of the Fashion Consultant who makes the sale, not the location of the purchaser.
In their current LuLaRoe class action lawsuit, Dean and Jones propose to represent a plaintiff Class that would cover all persons in the U.S. who after March 31, 2016 purchased foreign-manufactured LuLaRoe leggings for their own personal, family or household use.
They are asking the court to order LuLaRoe to discontinue the allegedly unlawful acts described here. They seek an award of damages, restitution and disgorgement of all related revenues, plus reimbursement of court costs and attorneys’ fees.
The plaintiffs are represented by attorneys Rosemary M. Rivas and Quentin A. Roberts of Levi & Korsinsky LLP.
The LuLaRoe Defective Leggings Class Action Lawsuit is Julie Dean and Suzanne Jones v. LuLaRoe LLC, et al., Case No. 3:17-cv-01579, in the U.S. District Court for the Northern District of California.
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76 thoughts onLuLaRoe Class Action Says Leggings Tear Too Easily
TCA – is there any more information on this?? I’ve bought a few more pairs from group sales, and wound up throwing a couple away because of holes…can’t contact the sellers, since I don’t know who I bought which pair from, and my regular consultants can’t take them or refund for something they didn’t sell
Please add me, or share any further information. I had a pair given to me, and I loved them so much I decided to splurge a little that same day (a lot, actually. I spent about $300.00 total on various leggings and tops) I was extremely devastated when every single one of the items developed holes after just a wear or two. UGGGGH the hassle of trying to get anyone to comply with a return request was worse than pulling teeth. I gave up and figured I was just out of luck.
Is there any more information on this? the pair I put on today is the 4th pair that developed holes after only being worn maybe 2 times. Thanks
If you hear anything please share!!!! I’m on my 5th pair of leggings developing holes and most of the girls that sell them have opted out!!!
Please add me to this lawsuit as I have 4 pairs that have ripped in either the legs or the butt area. You can send me any forms I need to fill out at the e-mail below as well as I was charged sales tax on them especially from PA where there is no sales tax on clothes. I will never buy them again they are used as rags now. When you try to get the money back from the sales person they tell you there is no refund.
Please add me to this. I have bought several things from lularoe that rip. Just bought a 70.00 Sarah that has holes. I’m very aggervated. And they won’t honor their buy back service so mad they are a rip off
I, too, bought so many leggings of horrible quality! Very disappointing, I’ve even opened brand new packaging to find they’re covered in little holes BEFORE putting them on. Out of 30 pairs purchased, I have 7 pairs that are free from defect thus far but have not worn them more than 2 times
Thank you…I’ve created an account. I’m following this article / post and will follow the tax one they are involved in as well. I’ve bought like all the others and they are correct, consultants block if you try to return. I’ve spent tons of money with this company only to have lots of defective clothing. Shameful!
I got rid of a few that had holes and piling on a shirt and my daughters leggings. Consultants wouldn’t help didn’t know what else to do. How do you get in on this lawsuit
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
I have a 100’s of pieces with either holes, pilling after one wash, and brand new items that were sized grossly incorrectly. Consultants block you if you ask for help or a refund. Action is necessary.
One pair of my leggings has holes in it after only wearing 2 times. My consultant I bought from will not respond to me. Add me to this lawsuit. I want my $25.00 back. Thank you.