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LuLaRoe has been selling clothing so cheap it falls apart on its first use, according to two plaintiffs in a new defective product class action lawsuit.
Plaintiffs Julie Dean and Suzanne Jones say the leggings sold by clothing merchant LuLaRoe are of such poor quality that they’re not even fit for the purpose it was made for.
They are seeking compensation for themselves and putative Class Members who purchased leggings from LuLaRoe.
According to this defective product class action lawsuit, LuLaRoe sells clothing throughout the U.S. using a multi-level marketing business model – or pyramid selling, as the plaintiffs call it.
Under this model, LuLaRoe recruits persons to act as sales agents, known as “Fashion Consultants,” “Fashion Retailers,” or “Independent Retailers.” These agents purchase clothing from LuLaRoe at wholesale prices and sell them to end consumers though online markets and in-home sales.
Dean and Jones specifically take issue with LuLaRoe leggings. They refer to complaints published in online forums by customers who say these leggings are so flimsy that they develop rips, tears and holes on their first use or shortly after that. One review says the fabric used in these leggings tears as easily as “wet toilet paper.”
Other complaints describe leggings made with one leg larger than the other and leggings that are supposedly cut for an adult but that are actually small enough to fit a child.
Dean says she bought LuLaRoe leggings in 2016. She says she wore one pair of those leggings for only a couple hours before they developed tiny holes all over them. She says another pair of leggings ended up with a hole big enough to fit a finger through.
Jones says one pair of the LuLaRose leggings she bought was too small to fit over her legs. Two other pairs of leggings developed holes as soon as she pulled them on, she claims.
The plaintiffs claim LuLaRoe refuses to provide refunds for these allegedly defective leggings.
The company requires dissatisfied purchasers to request a return from the fashion consultant who sold them the product, who then must seek a credit from LuLaRoe. But plaintiffs say the company stonewalls fashion consultants who try to process returns, refusing to respond to emails or phone calls.
“Thousands of Customers across the United States are now stuck with defective Products because Defendants will neither issue refunds or make exchanges for Customers and instead steer Customers to the Fashion Consultants to deal with defective or damaged Products,” according to the plaintiffs.
In addition to this class action lawsuit, the defendant is also facing another LuLaRoe class action lawsuit filed earlier this year over allegations that the company improperly collected sales tax from customers who live in areas where sales tax is not imposed.
Plaintiffs in that action claim that LuLaRoe assesses sales tax according to the location of the Fashion Consultant who makes the sale, not the location of the purchaser.
In their current LuLaRoe class action lawsuit, Dean and Jones propose to represent a plaintiff Class that would cover all persons in the U.S. who after March 31, 2016 purchased foreign-manufactured LuLaRoe leggings for their own personal, family or household use.
They are asking the court to order LuLaRoe to discontinue the allegedly unlawful acts described here. They seek an award of damages, restitution and disgorgement of all related revenues, plus reimbursement of court costs and attorneys’ fees.
The plaintiffs are represented by attorneys Rosemary M. Rivas and Quentin A. Roberts of Levi & Korsinsky LLP.
The LuLaRoe Defective Leggings Class Action Lawsuit is Julie Dean and Suzanne Jones v. LuLaRoe LLC, et al., Case No. 3:17-cv-01579, in the U.S. District Court for the Northern District of California.
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76 thoughts onLuLaRoe Class Action Says Leggings Tear Too Easily
I have bought several pair and would like to be added to the lawsuit
I own 5 pairs and 2 pairs I ordered showed up with a hole. One pair of LLR leggings I order I paid 40$ for and she would not exchange them or refund me for them. I also have another pair of leggings that got a hole out of nowhere for no reason. I would definitely love to be apart of this lawsuit.
U have to purchase from a consultant to be apart if this!! If u did purchase from a consultant u would know the leggings are only $25.00 not $40.
Some consultants charge more than $40 for leggings! Depends on the design! I’ve seen some “unicorns” go for $120 before!
Actually retailers are allowed to sell at whatever price they like. They cannot advertise at any price but can sell at any price point. So if she has a receipt processed through LLR (bless) she should have no issue.
I did purchase from a LLR consultant through EBAY and it was a unicorn print that was a bid war.
technically, consultants are NOT allowed to sell thru ebay – they do, but not supposed to, that’s a violation of their llr contract
I have 120 pair and I used to be proud to say that however this has happened to me with 4 out of the 20 I have worn! I hope this opens up to join Im so disgusted in how much Money I have spent and nervous to wear any others
I have about 30 pairs. I wore one pair for the first time and felt my butt getting cold when i was talking to a yard man. The back end of them looked like a switch blade had dliced them. This was not the seams. I was so embarrassed and could not believe it. It was a good thing that i was at home and not where i was unable to change them. Then in the last two weeks i found tiny holes in the back of them. I am just learning that there is lawsuits where other people are having problems. I have pictures of the pair that totally had a blow out and did not understand what might had happened with them along with the ones that have small holes in them. The tops get little piles. I wash all of them inside out, cold water and hang to dry. I did return the blow out pants to the seller and she gave me another pair. I have not contacted her about the other pairs. Also some of the OT Size were not long and was short in the crotch. White Stone, Virginis.
I would like to join this suit as I am very disappointed in the Lularoe I have bought.Over priced junk that arrives damaged or will fall apart shortly after.I don’t understand why the consultants are allowed to sell sime leggings that are damaged or don’t last past first ware and wash for $25 when they pay less then $10 that’s a ripoff to me I feel like I have been scammed.I have a few leggings damaged a carly damaged a perfect t and Irma damaged.
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
Consultants pay more than $10 for them.
Yes, you’re right…they pay $10.50.
I have purchased over 100 pairs of leggings since March – have several with holes in them after washing and wearing just one time. I have washed inside out on gentle and hang to dry so this should NOT be happening with leggings that I have paid at least $25.00 per pair, I have also paid more for some. This is totally unacceptable –
I bought the OS thinking that was the problem – I wear an 8-10 pant. Then I purchased the TC thinking that would help? Now they are just too big? Love my fun leggings and working in an elementary school, the children love them as well. However, when I look at the cost of these leggings and having over a 100 pair, this is definitely unacceptable.
Judith Essenberg / theessenbergs@att.net
How do you join this class action lawsuit?
I’d like to join as well. I’ve purchased 31 pair of leggings. 17 have developed holes.
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
I know, right? I have about 35 pairs, and of those, 10 have holes. A few pairs that are so faded that when I stand in the light, my husband tells me he can see what color underwear I’m wearing. I have a Nicole that faded after one wash and you can see my bra right through it. And then I have a Maxi that also has a pinhole, and I think it’s because it’s the leggings material. I brought this up to the consultant who sold it to me and she said that it was “impossible” for a maxi to have a pin hole, and that I must have snagged it on something. No, I washed it twice, and it got a hole in it. I’m so glad that I have stopped with the LLR madness. Almost every consultant I have dealt with has been just awful. I DID try to purchase a pair of leggings the other day, only because they were ones that I’ve wanted for a really long time, and it’s my birthday soon so I was going to get them, and the girl listed them and I said I’d buy them, but then all of these people of course were saying “sold next”, and I went to go pay, and mysteriously the PayPal request had been cancelled. She said she was “SOOOO SORRY!” And that she “just can’t find them anywhere, I must have sold them and just forgot”. Really? You’re really going to try to say that you forgot that you sold a pair of leggings, basically ones that every single person wants? I’m pretty sure that one of those girls who said “sold next” sent her a message and said that she would pay more. So I just posted on the page that I hoped that she would find them, but that if someone had offered her more, to let me know, and I would just see if I could match that. Next thing I know she blocks me from the page. No, that’s not sketchy at all. I have a friend who was a consultant for a while, that’s actually how I even heard of it and she’s already going out of business after only a year. She said that the home office is just awful to deal with, and I’m so glad I didn’t get involved. I did think about becoming a consultant for a while. It’s an oversight rated Market and the product sucks. Although, I will still buy Amelia and Carly. Even though they are overpriced as well. But I usually try to buy them in the going out of business sales because there are lots of those lately! A lot of people are selling at wholesale, just because they want to get rid of inventory, and a lot of them don’t even want to deal with sending back their unsold inventory to LLR, so they’re just trying to break even. My friend, who started me on my “unicorn hunting” is about $10,000 in debt, after one year. And other Consultants will say that people who are going out of business didn’t hustle, they didn’t work hard, or that they just were not good at selling. And I have never seen someone work harder to sell these products than my friend. But she did what the home office saying, which was to reinvest, reinvest, reinvest! So every time she had a sale, she would just go and buy more inventory. I just feel bad for all of these women who put their life savings into it, because they thought it was going to be this huge payout, based on claims from the really high up Consultants, who probably got involved when there were two thousand consultants in the USA, not when it skyrocketed to 35,000 the following year. No, that’s not an oversaturated market at all! Which could be another class action lawsuit, actually if anybody is looking for that, lol They made it seem like all of these Consultants were making $30,000 a month while working from home, only working a few days a week, having all this time to spend with their kids and family blah blah blah. Almost every single consultant that I have talked to has said that they spend all of their time photographing, listing, shipping, invoicing, having to basically answer a question at a moment’s notice, because the unicorn hunters will get mad if you don’t respond to their question right away. Especially if they have a lot of inventory, it takes a long time to photograph all of that, at least if you want it to look nice and sell. I have seen some that don’t do a great job of photographing, and the pieces just don’t sell. Anyway, the point of this long comment is the basically 30% of what I purchased has ripped. If my business had a 30% rate of defective we would be out of his. Most companies would be. Especially if they don’t do anything to fix the problem. Or when they tell you that it’s impossible for a Maxi to get a pinhole, and blame it on you! I have actually deleted friends on Facebook who are very pushy with their selling and it’s just getting really bad. They’re so mad that all of these Consultants leaving the company are bad for the brand. Well guess what? The product is bad for the brand.
I know, right? I have about 35 pairs, and of those, 10 have holes, and a few pairs that are so faded that when I stand in the light, my husband tells me he can see what color underwear I’m wearing. I have a Nicole that faded after one wash and you can see my bra right through it. And then I have a Maxi that also has a pinhole, and I think it’s because it’s the leggings material. I brought this up to the consultant who sold it to me and she said that it was “impossible” for a maxi to have a pin hole, and that I must have snagged it on something. No, I washed it twice, and it got a hole in it. I’m so glad that I have stopped with the LLR madness (for the most part). Almost every consultant I have dealt with has been just awful. I DID try to purchase a pair of leggings the other day, only because they were ones that I’ve wanted for a really long time, and it’s my birthday soon so I was going to get them, and the girl listed them and I said I’d buy them, but then all of these people of course were saying “sold next”, and I went to go pay, and mysteriously the payment request had been cancelled. She said she was “SOOOO SORRY!” And that she “just can’t find them anywhere, I must have sold them and just forgot”. Really? You’re really going to try to say that you forgot that you sold a pair of leggings, basically ones that every single person wants? Ones that you just photographed and put online within the last 48 hours? I’m pretty sure that one of those girls who said “sold next” sent her a message and said that she would pay more. So I just posted on the page that I hoped that she would find them, but that if someone had offered her more, to let me know, and I would just see if I could match that. Next thing I know she blocks me from the page. No, that’s not sketchy at all. I have a friend who was a consultant for a while, that’s actually how I even heard of it and she’s already going out of business after only a year. She said that the home office is just awful to deal with, and I’m so glad I didn’t get involved. I did think about becoming a consultant for a while. It’s an oversaturated market and the quality of the product sucks (but super comfy the first few times you wear it!). Although, I will still buy Amelia and Carly. Even though they are overpriced as well. But I usually try to buy them in the going out of business sales because there are lots of those lately! A lot of people are selling at wholesale, just because they want to get rid of inventory, and a lot of them don’t even want to deal with sending back their unsold inventory to LLR, so they’re just trying to break even. My friend, who started me on my “unicorn hunting” is about $10,000 in debt, after one year. And other Consultants will say that people who are going out of business didn’t hustle, they didn’t work hard, or that they just were not good at selling. And I have never seen someone work harder to sell these products than my friend. But she did what the home office saying, which was to reinvest, reinvest, reinvest! So every time she had a sale, she would just go and buy more inventory. I’ve also heard that the higher up Consultants end up getting the better patterns. They deny this of course. I just feel bad for all of these women who put their life savings into it, because they thought it was going to be this huge payout, based on claims from the really high up Consultants, who probably got involved when there were two thousand consultants in the USA, not when it skyrocketed to 35,000 the following year. No, that’s not an oversaturated market at all! Which could be another class action lawsuit, actually if anybody is looking for that, lol They made it seem like all of these Consultants were making $30,000 a month while working from home, only working a few days a week, having all this time to spend with their kids and family blah blah blah. Almost every single consultant that I have talked to has said that they spend all of their time photographing, listing, shipping, invoicing, having to basically answer a question at a moment’s notice, because the unicorn hunters will get mad if you don’t respond to their question right away. Especially if they have a lot of inventory, it takes a long time to photograph all of that, at least if you want it to look nice and sell. I have seen some that don’t do a great job of photographing, and the pieces just don’t sell. Most of them have said that they spend less time with their family now than they did when they had a full-time job. Anyway, the point of this long comment is the basically 30% of what I purchased has ripped. If my business had a 30% rate of defective product, we would be out of business. Most companies would be. Especially if they don’t do anything to fix the problem. Or when they tell you that it’s impossible for a Maxi to get a pinhole, and blame it on you! I have actually deleted friends on Facebook who are very pushy with their selling and it’s just getting really bad. They’re so mad that all of these Consultants leaving the company are bad for the brand. Well guess what? The product is bad for the brand.
I have bought at lots, sizes vary some way too big some way too small, arms made for a small instead of a extra large, holes in legging never worn, or worn once, colors of fabric entirely different from a legging to shirt in he same print, I want to join, I have topped buying after I received a new pair of legging that were supposed to be tc and wouldn’t fit a child,
Same problem here. I’d like to join.