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LG Electronics USA Inc. has reached a class action settlement with customers who claim that the electronics company sold defective refrigerators, in a settlement could reach tens of millions of dollars.
The motion for preliminary approval of the class action settlement was filed by plaintiff Jeannette Clark on Tuesday in a California federal court.
According to the class action settlement, Clark and LG reached the settlement after extensive negotiations and “it provides substantial relief to many who would have no opportunity to obtain recourse for the damages they suffered.”
Class members in a nationwide class who purchased allegedly defective LG Signature Model refrigerators can receive up to $5,000 to cover the costs of property damage, which includes $500 for spoiled food, money to cover the repair of the refrigerator, a $1,500 credit to purchase a new refrigerator, if the refrigerator cannot be repaired, and an extended warranty.
The total settlement amount will be determined based on the number of class members who file claims.
According to Clark’s attorney’s, if $500 is given to 10 percent of the class for spoiled food and five percent received the $1,500 credit for a new refrigerator that would total $48.7 million.
In addition, Clark is asking for $367,000 in attorneys’ fees.
Clark filed the LG defective refrigerator class action lawsuit in December 2012, alleging that her LG Signature Model refrigerator that she purchased in October 2011 was defective, and that she started having problems after about one month after she purchased it.
According to Clark’s LG class action lawsuit, the ice system became easily clogged, which would sometimes burnout the motor and cause the entire refrigerator to stop working.
She claims that when she contacted LG’s customer service, the representative recommended that “she would have to empty the ice tray every day in order to prevent the ice system from clogging.”
In addition, she alleges that sometimes the refrigerator would stop working randomly and “display various error messages.”
When she contacted LG about this problem, she was told by the customer service representative that she would have “to unplug the refrigerator for at least 15 minutes and then plug it back in to reboot the refrigerator’s control board,” according to the class action lawsuit.
Clark alleges that due to all of these problems she had with her LG refrigerator that sometimes water would leak on the floor, which was both a safety hazard and caused damage. In addition, in the process of having to reboot the refrigerator, a lot of food started to spoil, which she had to throw out.
The LG refrigerator class action lawsuit was dismissed in June 2013 with the judge saying that the class had not been properly defined, but the judge gave Clark leave to amend the lawsuit. She refiled the class action lawsuit in July.
The allegations in the second class action lawsuit included a violation of the California Consumer Legal Remedies Act, two violations of California’s business code, breach of express warranty, breach of implied warranty, and a violation of the Magnuson-Moss Warranty Act.
U.S. District Judge Jeffrey T. Miller dismissed some of the claims in October 2013, including the claims brought on behalf of “the general public” and the breach of express warranty charges. However, he said that the new amended lawsuit resolved the issues in the former complaint, and that Clark had showed a clear link between LG’s technological issues to the class.
In December 2013, Miller ordered both parties to attend and Early Neutral Evaluation Conference in January, which began the settlement process.
Clark is represented by Robert W. Thompson, Kathleen M. Hartman and Jessica Lulli of Callahan Thompson Sherman & Caudill LLP.
LG is represented by Tai H. Park and Amy Dieterich of Park & Jensen LLP, Pamela R. Hanebutt and Susan M. Razzano or Elmer Stahl LLP and John H. L’Estrange Jr. of Andrew E. Schouten of Wright & L’Estrange.
The LG Defective Refrigerator Class Action Lawsuit is Clark v. LG Electronics USA Inc. et al., Case No. 3:13-cv-00485, in the U.S. District Court for the Southern District of California.
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132 thoughts onLG Reaches Settlement Over Defective Refrigerators
Okay … bought my LG refrigerator 3-4 yrs ago. Has broken down 5 times since then. Icemaker, compressor & condensor problems. Am living out of coolers for last 2 wks. When I tried to join a class action lawsuit for this issue, the settlement seemed to be finalized.
Would someone pls tell me how to legally address this issue. The fridge cost us $3000. Whenever we need a repair, it’s a 2-4 wk period before we can get a part!!
Two year old LG French door refrigerator compressor just died. Service man came out said that he is replacing Many compressors at a price of $475 labor. My understanding is LG company is providing the compressor at no cost. My question is do we need to budget this cost of replacement every two years. Should I trash this refrigerator and buy something that’s reliable. Or do we start a third class action in regard to LG in their compressor issues.
What is going on with this lawsuit.. i am waiting with my LG in my garage.. i thought you would get back to me by now.. i filed a claim…
same here what
a joke
OMG, the handyman told me he cant believe how so many LG systems are constantly breaking down. He cant even keep up with the demand’s of repairs coming in. Said that something needs to be done about it. Im shocked because I paid alot for this fridge and it only lasted me two years. Of course it breaks the day after we filled it full of groceries. Tracy
What models re we talking about here…I have a 3 yr old that is awaiting it’s 4th.,yes..FOURTH compressor………..LG is the worst company to deal with
The compressor in my LG French Door Refrigerato, purchased in 2012, just died. Had to throw out all the food. Have to pay $659 to have a new one installed. And that’s with a compressor that is still under warranty.
i JUST PAID FOR THE SECOND COMPRESSOR HOW CAN RECOOP MY MONEY FOR SPOILED FOOD AND REDICLUS LABOR FEES
We just had the compressor go out on our 2012 LFX31925ST. The part is under warranty but we will end up eating the labor and spoiled food costs.
We will absolutely be avoiding all LG products in the future and will actively advise friends and family to do the same.
My frig light just malfunctioned. Just learned of settlement. Now what for those owners who didn’t know of this?
Lindsey G. I agree. My LG compressor just went out. My fridge is less than 2years old.
I think there for sure needs to be a class action lawsuit with these compressors. Ours just went out and the fridge is only 1.5 years old. We have been without a fridge for 3 weeks so far with two young children (3 year old and a 11 month old). I have been getting the run around and had a repair man out to fix the control boards, which took two weeks, and now we are on week 3 and just was told our compressor is bad too. I am now am hearing the compressors are back ordered and no ETA on when they will get more. I purchased mine at Costco and it is still under watrenty, but I feel like at a certain point they have to be violating the watrenty agreement with how long this is taking!! This is a HUGE issue with these French door models and something needs to be done. Any google search will show exactly how extensive this issue is with thousands saying the same thing about the compressors. Is there currently a class action for this issue?
Meant to type warrenty. Not sure why auto correct changed it to a word that doesn’t exist :)
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My compressor went out on model lfc25776st/03 year 2012 is year & model part of lawsuit