Sarah Mirando  |  April 29, 2013

Category: Consumer News

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Hydroxatone settlementA proposed class action lawsuit settlement has been reached between the companies behind the skin care product Hydroxatone and customers who claim they were duped into purchasing the products based on a “Risk Free Trial” offer that the companies didn’t honor. Consumers who purchased Hydroxatone-branded products between 2005 and 2013 may be eligible to receive a cash award or free product if the class action settlement is approved.

The Hydroxatone settlement will resolve a class action lawsuit (Susan Sabol, et al. v. Hydroxatone LLC, et al.) alleging, among other things, that defendants Hydroxatone LLC and Atlantic Coast Media Group LLC:

  •  failed to adequately disclose the terms of their “Risk Free Trials” and “Auto-Shipment Programs;”
  •  refused to refund customers who timely returned Hydroxatone products;
  •  failed to allow consumers to timely cancel Hydroxatone Preferred-Customer BeauyAuto-Shipment Program memberships’ and failed to cease billing consumers for Hydroxatone products after they cancelled their memberships.

 

Defendants deny the allegations but have agreed to resolve the litigation by establishing a $3 million class action lawsuit settlement fund to refund eligible consumers, as well as provide up to $4 million in free Hydroxatone products.

Class Members of the Hydroxatone class action settlement include all U.S. residents who between January 1, 2005 and March 28, 2013 paid for, and/or were charged for Hydroxatone-branded products, and/or were charged shipping and processing fees in connection with a Risk-Free Trial and/or Auto-Shipment Program.

These Hydroxatone-branded products include, but are not limited to: Hydroxatone, Celtrixa, Hydrolyze, Declatone, Lashatone, Instant Effect, Luminique, Instant Wrinkle Filler, and Orexis.

Class Members are divided into two groups:

Group One

You are a Member of this Group if you are a Settlement Class Member who (i) tried to, attempted to, made efforts to, or took any actions designed to return Risk-Free Trial product(s) and/or Auto-Shipment Program product(s) and paid more than shipping and processing and/or return postage in connection with such product and/or received additional shipments of product for which you paid, OR (ii) cancelled and/or attempted to cancel your Auto-Shipment Program memberships but received additional shipments of product for which you paid more than shipping and processing and/or return postage.

If you are a member of Group One, you will be eligible to receive your choice of either a pro rata share of the Net Settlement Fund (the “Cash Benefit”) or a “Product Benefit.”

A “Cash Benefit” for Group One Settlement Class Members will be made to Approved Claimants in the following amounts:

  •  A Claimant who spent more than $200 with Defendants after all prior refunds will be eligible to receive (subject to a pro rata reduction) $100.
  •  A Claimant who spent between $100 and $200 with Defendants after all prior refunds will be eligible to receive (subject to a pro rata reduction) $75.
  •  A Claimant who spent less than $100 with Defendants after all prior refunds will be eligible to receive (subject to a pro rata reduction) $40.

 

The Cash Benefit will be subject to a pro rata reduction if the total Approved Claims exceed the Net Settlement Fund. In the event that all Claims are paid for by the Net Settlement Fund, without any pro rata reduction, no funds will revert to Defendants.

OR

A “Product Benefit” for Group One Settlement Class Members will be made to Approved Claimants in the following manner:

A Claimant who spent more than $150 with Defendants after all prior refunds will receive their choice of one of the following products:

  •  Luminique Facial Brightener 3 oz. (Retail Price $49.95)
  •  Sunsoak Age-Defying Self Tanner 1 oz. (Retail Price $59.95)
  •  Pore Minimizer Serum 1 oz. (Retail Price $59.95)
  •  Instant Wrinkle Filler 30 Day Boxes (Retail Price $59.95)
  •  Instant Effect 30 Day Boxes (Retail Price $59.95)
  •  Celtrixa Stretchmark Lotion- Original Formula (Retail Price $59.95)

 

A Claimant who spent $150 or less with Defendants after all prior refunds will receive their choice of one of the following products:

  •  Hydroxatone Anti-aging Body Lotion by Celtrixa (Retail Price $19.95)
  •  Declatone Deluxe Sample for Retail 0.5 oz (Retail Price $29.95)
  •  Hydroxatone Gentle Milky Cleanser 3 oz. (Retail Price $39.95)
  •  Hydroxatone Age Defying Toner 3 oz. (Retail Price $39.95)
  •  Keracalm (Retail Price $39.95)

 

If you choose the Product Benefit, shipping and processing charges will be paid for you from the Cash Fund and you will pay nothing for the products which you request (so long as there is a sufficient amount in the Cash Fund; otherwise this will be subject to pro rata reduction). Defendants reserve the right to substitute products based upon supply.

Group Two

You are a Member of this Group if you are a Settlement Class Member, but are not a member of Group One.

If you are a member of Group Two, you will be eligible to receive a Product Benefit, which will be your choice of one of the following products:

  •  Hydroxatone Anti-aging Body Lotion by Celtrixa (Retail Price $19.95)
  •  Declatone Deluxe Sample for Retail 0.5 oz. (Retail Price $29.95)
  •  Hydroxatone Gentle Milky Cleanser 3 oz. (Retail Price $39.95)
  •  Hydroxatone Age Defying Toner 3 oz. (Retail Price $39.95)
  •  Keracalm (Retail Price $39.95)

 

If you choose the Product Benefit, shipping and processing charges will be paid for you from the Cash Fund and you will pay nothing for the products which you request (so long as there is sufficient amounts in the Cash Fund; otherwise this will be subject to a pro rata reduction). Defendants reserve the right to substitute products based upon supply.

The deadline to submit a claim for the Hydroxatone class action settlement is August 15, 2013.

Eligible claims will be paid only if and when the settlement becomes effective. A hearing is set for July 16, 2013 to determine whether or not to approve the class action lawsuit settlement.

Claim Forms and more information on your rights in the Hydroxatone Class Action Lawsuit Settlement can be found at www.HydroxatoneSettlement.com.

The case is Susan Sabol, et al. v. Hydroxatone LLC, et al., Case No. 11-cv-04586-KM-MAH, U.S. District Court for the District of New Jersey.

UPDATE:  A notice from the Settlement Administrator says: “Checks and products were mailed in early February 2014 to eligible claimants. You do not need to verify the authenticity of the check you received in this matter. Please allow 3-4 weeks for delivery.”

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124 thoughts onHydroxatone Product Class Action Settlement

  1. kimber snapp says:

    I just want my money back they took 167.00 out of my bank acct and never gave me anything ,had to get a new visa. HDSB1-10906645-6 PIN#KDJCGWEC

  2. Suzanne Hatefi says:

    I was using this product in 2009 and I got a severe reaction with this cream the sugery with life style in Northern California. I did fought with Life Slyle at that year.

  3. Beth Shaffer says:

    Received a postcard about this settlement in my mother’s name-she is deceased. How does this affect her part of the settlement? Beth Shaffer

  4. aaron isaacs says:

    they are rip off artist,they made me pay for something i did not want.

  5. priscilla land says:

    I ordered Hydroxatone 3 to 4 weeks went by I got nothing I did not think anymore about it untll I got my credit card statement they billed me for something I never received that should have been free ,I call them and told them I never got it and what is i’m paying for she told me that she would send it out to me , 4 or 5days I get it I was charged again I tried it did nothing but broke me out I called and cancel it they said my free trail was up and I could not get my money back I got upset and she said she would see what could be done , nothing was done the next month billed me again please help me

  6. Anttionette says:

    Cream id not work, circles got darker under the eyes, please test again to make sure all test results are final.

  7. eugene bowman says:

    thay took money from my account

  8. Delsa Sanders says:

    I ordered this product in hopes that the dark circles under my eyes would get better, instead they got worse. I also experienced some discomfort around my eyes and they are darker. I called and talked to a representative I was billed and it’s on my credit report. I was very disappointed to put it mildly.

  9. Charles Williams says:

    This is a crying shame. I brought this product for my wife dark undereyes. There have’nt been no….not any improvement. I ordered the cream……….they send two….then they send another package. I would like my money back and they can keep their products!!

  10. Lydia B. Parker says:

    I ordered from the tv commercial. I expected it to be a free product and was charged after requesting them to stop all products. They charged my credit card $300.00 plus the shipping and handling. I want my money back these people lied and the product was not as said. This was a horrible mess and I only recieved 2 jars of the hydroxatone (blue jar) and I therefore do not want any thing they have to offer except to get my money plus back. I will never buy anything from the tv again.

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