Sarah Mirando  |  April 29, 2013

Category: Consumer News

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Hydroxatone settlementA proposed class action lawsuit settlement has been reached between the companies behind the skin care product Hydroxatone and customers who claim they were duped into purchasing the products based on a “Risk Free Trial” offer that the companies didn’t honor. Consumers who purchased Hydroxatone-branded products between 2005 and 2013 may be eligible to receive a cash award or free product if the class action settlement is approved.

The Hydroxatone settlement will resolve a class action lawsuit (Susan Sabol, et al. v. Hydroxatone LLC, et al.) alleging, among other things, that defendants Hydroxatone LLC and Atlantic Coast Media Group LLC:

  •  failed to adequately disclose the terms of their “Risk Free Trials” and “Auto-Shipment Programs;”
  •  refused to refund customers who timely returned Hydroxatone products;
  •  failed to allow consumers to timely cancel Hydroxatone Preferred-Customer BeauyAuto-Shipment Program memberships’ and failed to cease billing consumers for Hydroxatone products after they cancelled their memberships.

 

Defendants deny the allegations but have agreed to resolve the litigation by establishing a $3 million class action lawsuit settlement fund to refund eligible consumers, as well as provide up to $4 million in free Hydroxatone products.

Class Members of the Hydroxatone class action settlement include all U.S. residents who between January 1, 2005 and March 28, 2013 paid for, and/or were charged for Hydroxatone-branded products, and/or were charged shipping and processing fees in connection with a Risk-Free Trial and/or Auto-Shipment Program.

These Hydroxatone-branded products include, but are not limited to: Hydroxatone, Celtrixa, Hydrolyze, Declatone, Lashatone, Instant Effect, Luminique, Instant Wrinkle Filler, and Orexis.

Class Members are divided into two groups:

Group One

You are a Member of this Group if you are a Settlement Class Member who (i) tried to, attempted to, made efforts to, or took any actions designed to return Risk-Free Trial product(s) and/or Auto-Shipment Program product(s) and paid more than shipping and processing and/or return postage in connection with such product and/or received additional shipments of product for which you paid, OR (ii) cancelled and/or attempted to cancel your Auto-Shipment Program memberships but received additional shipments of product for which you paid more than shipping and processing and/or return postage.

If you are a member of Group One, you will be eligible to receive your choice of either a pro rata share of the Net Settlement Fund (the “Cash Benefit”) or a “Product Benefit.”

A “Cash Benefit” for Group One Settlement Class Members will be made to Approved Claimants in the following amounts:

  •  A Claimant who spent more than $200 with Defendants after all prior refunds will be eligible to receive (subject to a pro rata reduction) $100.
  •  A Claimant who spent between $100 and $200 with Defendants after all prior refunds will be eligible to receive (subject to a pro rata reduction) $75.
  •  A Claimant who spent less than $100 with Defendants after all prior refunds will be eligible to receive (subject to a pro rata reduction) $40.

 

The Cash Benefit will be subject to a pro rata reduction if the total Approved Claims exceed the Net Settlement Fund. In the event that all Claims are paid for by the Net Settlement Fund, without any pro rata reduction, no funds will revert to Defendants.

OR

A “Product Benefit” for Group One Settlement Class Members will be made to Approved Claimants in the following manner:

A Claimant who spent more than $150 with Defendants after all prior refunds will receive their choice of one of the following products:

  •  Luminique Facial Brightener 3 oz. (Retail Price $49.95)
  •  Sunsoak Age-Defying Self Tanner 1 oz. (Retail Price $59.95)
  •  Pore Minimizer Serum 1 oz. (Retail Price $59.95)
  •  Instant Wrinkle Filler 30 Day Boxes (Retail Price $59.95)
  •  Instant Effect 30 Day Boxes (Retail Price $59.95)
  •  Celtrixa Stretchmark Lotion- Original Formula (Retail Price $59.95)

 

A Claimant who spent $150 or less with Defendants after all prior refunds will receive their choice of one of the following products:

  •  Hydroxatone Anti-aging Body Lotion by Celtrixa (Retail Price $19.95)
  •  Declatone Deluxe Sample for Retail 0.5 oz (Retail Price $29.95)
  •  Hydroxatone Gentle Milky Cleanser 3 oz. (Retail Price $39.95)
  •  Hydroxatone Age Defying Toner 3 oz. (Retail Price $39.95)
  •  Keracalm (Retail Price $39.95)

 

If you choose the Product Benefit, shipping and processing charges will be paid for you from the Cash Fund and you will pay nothing for the products which you request (so long as there is a sufficient amount in the Cash Fund; otherwise this will be subject to pro rata reduction). Defendants reserve the right to substitute products based upon supply.

Group Two

You are a Member of this Group if you are a Settlement Class Member, but are not a member of Group One.

If you are a member of Group Two, you will be eligible to receive a Product Benefit, which will be your choice of one of the following products:

  •  Hydroxatone Anti-aging Body Lotion by Celtrixa (Retail Price $19.95)
  •  Declatone Deluxe Sample for Retail 0.5 oz. (Retail Price $29.95)
  •  Hydroxatone Gentle Milky Cleanser 3 oz. (Retail Price $39.95)
  •  Hydroxatone Age Defying Toner 3 oz. (Retail Price $39.95)
  •  Keracalm (Retail Price $39.95)

 

If you choose the Product Benefit, shipping and processing charges will be paid for you from the Cash Fund and you will pay nothing for the products which you request (so long as there is sufficient amounts in the Cash Fund; otherwise this will be subject to a pro rata reduction). Defendants reserve the right to substitute products based upon supply.

The deadline to submit a claim for the Hydroxatone class action settlement is August 15, 2013.

Eligible claims will be paid only if and when the settlement becomes effective. A hearing is set for July 16, 2013 to determine whether or not to approve the class action lawsuit settlement.

Claim Forms and more information on your rights in the Hydroxatone Class Action Lawsuit Settlement can be found at www.HydroxatoneSettlement.com.

The case is Susan Sabol, et al. v. Hydroxatone LLC, et al., Case No. 11-cv-04586-KM-MAH, U.S. District Court for the District of New Jersey.

UPDATE:  A notice from the Settlement Administrator says: “Checks and products were mailed in early February 2014 to eligible claimants. You do not need to verify the authenticity of the check you received in this matter. Please allow 3-4 weeks for delivery.”

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124 thoughts onHydroxatone Product Class Action Settlement

  1. debra gerber says:

    got the intro kit Iwas told that I would be billed THE itro price opf 29.95 for each additional kit and was three pay ments adding up to 167.00 witch caused my bank acc to over draw witch was a 50.00 over draft I cancled the sent me another kit did the same thing again 167.00 plus over drafted my account again this happened for two months after I cancelled. so you are talking aroumd850.00 I could not afford. I hope you con help.

  2. Mr Williams says:

    Product was flawed it never worked had irritations from it and I tried to send product back and they insisted it had been sent back to late.

  3. estelle johnson says:

    i also orderd hydroxatone free trial it burned me so after i could not use it send it back they send me the second box and chared it on my husband charge card 1HDSB1-10340928-9 PEN:E5F4UTAW

  4. brenda pittman says:

    they billed me 78.00 for a product they said was a 30 free trial needless to say i didn’t pay but they kept on sending me bills which i tossed in the trash how can u pay for something that was supposed to be free then the product didnt work for me anyway broke me out

  5. emmett carson says:

    I also was wrangled into this scam! Let’s get what we deserve guys

  6. cindyf says:

    I received Notification in mail. Please include me in settlement. My pin is SRXVR9CX. HDSB1-12575871-5. Cash only please!

  7. anna Jarrell says:

    The company did not honor their advertisement. I tried the sample but did not want the product. I sent everything back but was billed twice for a total of $167.
    I called the company but they denied receiving the product.

  8. anna Jarrell says:

    After receiving the “free” sample I decided I did not want the product. I boxed everything up and sent it back to the company. I was billed for three installments that I did not want to the tune of $167.

  9. cynthia says:

    i also used hydroxatone it burned my eyes when i called they told me it was normal for it to do that i wanted a refund and they just kept pushing me to keep it

  10. Rebecca Jones says:

    I tried Hydroxatone & I was allergic to it. I returned the rest of the unused product I DID NOT receive a refund and they kept billing me. After several attempts to resolve the issue, after being billed and they kept taking it out of my checking account. I NEVER received any kind of refund, nor was I offered another kind of product. I had to pay $25 to put a stop payment, this was the only way to resolve it. They kept calling me numerous times a day to try to collect the money. They said they were turning it over to a collection agency.

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