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Disney class action lawsuit overview:
- Who: Two Disney pass holders filed a class action lawsuit against Walt Disney Parks and Resorts U.S. Inc.
- Why: They allege that Disney unfairly limited access to its parks during the COVID-19 pandemic and changed the terms of the Platinum Passes to impose block-out dates.
- Where: The Disney reservation class action lawsuit was filed in Florida federal court.
Walt Disney Parks and Resorts U.S. Inc. faces a class action lawsuit alleging it has continued to implement a restrictive park reservation system that was put in place during the COVID-19 pandemic even though Florida no longer mandates COVID-19 precautions.
Plaintiffs E.K. and M.P. say they are loyal Disney customers who have visited Disney parks in Florida for many years. Both plaintiffs say they purchased Platinum Passes from Disney’s website because the Platinum Passes are not subject to block-out dates, according to the Disney class action.
Although Disney did not define “block-out dates,” the plaintiffs say they understood the phrase to mean that Platinum Pass holders would be able to access Disney theme parks 365 days per year and that they therefore would not need to plan their visits in advance.
Disney class action claims reservation system caused Platinum Pass holders to lose months of park entry
In an effort to limit the spread of COVID-19 in Florida in the spring of 2020, Disney reportedly implemented a restrictive Park Pass System to lower the parks’ capacity during the pandemic. Park guests would need both a ticket for entry and a reservation, the Disney class action lawsuit says.
At this time, Disney also allegedly limited Platinum Pass holders to three days of Park Pass reservations at a time. The Disney reservation class action lawsuit explains that a Platinum Pass holder who made reservations in May for a November Disney trip would have to wait until after they visited Disney in November before making a new Disney reservation.
“A Platinum Pass/Platinum Plus Pass holder pays for entry to the parks for a full year but can lose months of entry by planning in advance,” the Disney reservation class action lawsuit alleges. “Disney has since increased the number of days to five, but this system is still a wholly different agreement from the originally agreed to Platinum Pass and/or Platinum Plus Pass contract.”
Additionally, the plaintiffs say they experienced block-out dates despite their status as Platinum Pass holders.
The Disney reservation class action lawsuit asserts claims for breach of implied contract, breach of the implied covenant of good faith and fair dealing, unjust enrichment and violation of the Florida Deceptive and Unfair Trade Practices Act.
In related Disney news, last year, a consumer hit Disney with a similar class action lawsuit alleging it falsely advertises Dream Key passes as having no “block-out dates.”
Do you think the Disney reservation system is unfair to Platinum Pass holders? Join the discussion in the comments!
The plaintiffs are represented by Gary S. Menzer and Michael S. Hill of Menzer & Hill PA and William B. Federman of Federman & Sherwood.
The Disney class action lawsuit is E.K. and M.P. v. Walt Disney Parks and Resorts U.S. Inc., Case No. 6:22-cv-01919-RBD-DCI, in the U.S. District Court for the Middle District of Florida, Orlando Division.
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