Chase Robocall Lawsuit Claims TCPA Violation

A Michigan man has filed a Chase robocall lawsuit against Chase Bank claiming they violated the TCPA by calling his cell phone multiple times a day.

Plaintiff Aly H. claims that beginning in October 2017, Chase Bank began calling his cell phone several times each day in order to collect an alleged debt.

Finally, on Oct. 17, 2017, Aly answered a phone call from Chase Bank, and was greeted with what he claims was a recorded voice and then was transferred to a live individual.

He told the customer service representative the he did not wish to be called any longer and asked Chase to stop harassing and calling him. According to this Chase robocall lawsuit, he revoked his consent to be phoned by Chase Bank. However, he claims, Chase did not honor his request.

Instead of stopping the phone calls to him, his Chase robocall lawsuit states, the phone call frequency increased. The next week, after the Oct. 17 phone interaction, the calls allegedly increased to four per day.

Aly asserts that for the next few months, Chase Bank called him between three and four times per day, even after he’d requested they stop calling him. Again, on Dec. 1, 2017, Aly asked a representative from Chase to stop calling. After this phone call, Chase Bank continued to call at the same rate.

These phone calls, Aly says, were made by an automated dialing system. He says that because the phone calls were made at almost identical intervals as well as the fact that, when he did answer a call, it was a recorded voice that he heard, and therefore evident that the calls were made by an automated dialing system.

The use of automated dialing systems is regulated by TCPA, the Telephone Consumer Protection Act. The TCPA was signed into law in 1991 and seeks to protect the privacy of Americans through the regulation of automated dialing systems, the sending of text messages by businesses, the National Do Not Call Registry, and different aspects of telephone or fax solicitations made by businesses to private individuals.

It protects Americans by ensuring that companies like Chase Bank both do not make use of automated dialing systems to phone individuals and respects the wishes of those who do not want to be called.

When Aly was repeatedly called and most likely called with the help of an automated dialing system, Chase Bank violated the TCPA, according to his Chase robocall lawsuit.

Aly alleges that Chase Bank violated the TCPA continuing to call him even after he revoked his “prior express consent.” This right is protected under this federal law.

When a company violates the TCPA and calls customers in a way that violates their rights under that federal law, they may face stiff consequences. A court may find a company liable for between $500 and $1,500 per violation.

This Chase Robocall Lawsuit is Case No. 2:18-cv-10067-BAF-APP in the United States District Court of the Eastern District of Michigan, Southern Division.

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If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act.

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