Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
Apple ID users class action lawsuit overview:
- Who: Plaintiffs Jodi DeMonte and Mark DeMonte filed a class action lawsuit against Apple Inc. and AppleCare Service Co. Inc.
- Why: The Apple defendants allegedly treated @me.com Apple ID users in a less favorable manner than users with newer Apple ID accounts, resulting in inferior service and product experiences.
- Where: The Apple class action lawsuit was filed in the circuit court of Cook County, Illinois.
Apple users with older Apple IDs are allegedly subject to inferior user experiences, products and services, according to a class action lawsuit filed Feb. 23 in Illinois.
Plaintiff Jodi DeMonte says she purchased an @me.com account from Apple in the early 2000s. Since that time, she and plaintiff Mark DeMonte reportedly purchased numerous Apple products, including iPhones, MacBooks, MacBook Airs, iPads, Apple Watches, AirPods and other Apple products.
The plaintiffs also purchased AppleCare and AppleCare+, the class action lawsuit notes.
Technical problems made Apple ID users’ products, services ‘effectively unusable,’ class action says
In early 2021, the plaintiffs say, they started experiencing significant technical issues with their Apple products and services. They notified Apple about the issues, which reportedly related to functionality, data privacy, data security and device integrity.
They have spent “hundreds of hours of their time” informing Apple about the technical issues, but Apple did not provide them with a resolution, the Apple ID users class action alleges.
The technical issues rendered Apple products and services “unfit, potentially unsafe and effectively unusable,” the plaintiffs assert.
Apple’s agents reportedly eventually disclosed that Jodi DeMonte’s status as an @me.com Apple ID user was the likely cause of the technical issues the plaintiffs experienced because Apple treats those accounts differently than Apple ID accounts created later, such as @icloud.com.
Apple also refused to pay the plaintiffs a bounty even though they met the requirements of Apple’s bounty program, the Apple class action lawsuit says. The plaintiffs claim Apple has a history of withholding bounty payments even when users should qualify.
The plaintiffs filed the class action lawsuit on behalf of themselves and other @me.com Apple ID users residing in Illinois who received services, software or operating system updates for an Apple device or product since 2000.
They claim similarly situated individuals received inferior user experiences, products and services, including a greater risk of bugs, glitches, privacy risks and data security vulnerabilities, than those provided to non-@me.com Apple ID users.
The Apple ID users class action lawsuit alleges claims for breach of contract, negligence, intentional infliction of emotional distress, fraudulent misrepresentation, negligent misrepresentation and violation of the Illinois Consumer Fraud and Deceptive Practices Act.
In other Apple news, the company agreed last year to pay $50 million to settle a class action lawsuit over allegations certain MacBook laptops had defective butterfly keyboards.
Do you know any Apple ID users who have experienced similar technical issues with their products’ functionality? Tell us about it in the comments.
The plaintiffs are represented by Mark W. DeMonte.
The Apple ID users class action lawsuit is Jodi DeMonte, et al. v. Apple Inc., et al., Case No. 1:23-cv-01133, in the Circuit Court of Cook County, Illinois County Department, Chancery Division.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
79 thoughts onClass action alleges users with old Apple IDs have inferior service, product experiences
Add mr
Please add me
My id is very old. Keep me informed.
Please add me…. Most of my devices are Apple products, and have been for years.
And an Illinois resident for more than 20 years
Add me please. I have the email @me.com. Had issues with sales people not wanting to help me download to a new phone and also gave me the wrong phone then said, that’s all they had. Very disappointed
ADD Me. Lived in Illinois from 2016-2021
Add me
Add me please
Add me
No magic “add me” statement here, just my experience as a long time Apple customer from 1984 until now. I am also a @me.com Apple ID holder and have experienced not only poor service, lack of responses to technically difficulties with Apple products and services the past 13 years; but, also rude and uncaring treatment from Apple services beginning with Mac, iPad, and iPhone products and accessories to AppStore issues and unfair treatment under AppleCard and Goldman Sachs. I am not eligible to be a part of this investigation since I do not live in Illinois and my complaits do not fit the guidlines of this legal action; however, I am voting in favor of those who have suffered from Apple’s abuse toward @me.com users.
add me please
Yes please add me